Hi Kuan Wing Hong,
Thank you for reaching out, and we understand the frustration. It truly is regrettable to receive this feedback and we're genuinely really sorry for the experience. As we've discussed via personal message, your shipment is currently still being processed by Malaysian Customs and processing times often vary, especially during holiday seasons.
We're doing our best to get your shipment successfully delivered to you, and as promised, if your shipment fails to deliver by this week per our courier's estimated shipping times, we'll send out a replacement shipment to you via a different courier, at no extra cost to you. We really want you to receive your order as much as you do as well!! 🥹🙏
We're truly sorry for the long processing times at Malaysian Customs, but we hope you understand that we're doing everything we can to get your shipment delivered to you. Our courier handles all the documentation and paperwork for you so you do not have to deal with any unexpected and exorbitant duties/tax fees.
We're also in the midst of migrating to a different shipping platform so we can provide an alternative shipping option to our Malaysian Customers in the future to improve our logistics. However, this is taking some time as it is a huge project to undertake. Please know that we're taking ALL our customers' feedback seriously and we really do want to do better for you.
We stand by our products and we really believe in them, so I hope you get to give them a try soon. I will continue to monitor your shipping and push for updates. An email will be sent out to you as soon as your shipment has been released by Malaysian Customs. Once again, I'm really sorry for the experience and I hope you'll be able to give us a chance to make this right for you.
Yours truly,
Ashley from For Youth
“I've received the repair pack! Appreciate that it's well packed and sealed, no dents or any sign of damage. I'm in the Philippines and it only took 5 days to get delivered to my doorsteps! Kodus to the team for the smooth transaction.”
Hi Shanee, thanks for reaching out, and we’re really sorry you’ve had to deal with this delay. We replied to your emails that you've sent over the weekend earlier today (we're operating Mon-Fri), but I wanted to give you a bit more clarity here as well.
We get how frustrating this is, and honestly we’re just as disappointed that your shipment is still being processed. Malaysian Customs is processing the paperwork for everything by container at KLIA, and with the recent National Day and Malaysian Day holidays, there’s a big backlog that’s slowing everyone down. Our courier, Janio, is handling everything from start to finish, so no additional payment for duties/taxes are required from your side. Please know that Janio usually delivers Malaysian orders within 5-7 business days so this is definitely not the norm.
If we could speed this up for you, we absolutely would. Since Customs is out of our hands, what we can do is keep tracking your shipment closely and update you the moment it clears.
We’re really sorry about this experience and we appreciate you bearing with us while we chase this along with Janio! Please reach out to me via email at care@foryouth.co anytime if you have any questions.
Ashley from For Youth
Hi Howard,
Thank you for your review and I’m really sorry to know the frustration this has may have caused. We received your return last week and processed the refund within a couple of days of it arriving. Refunds can sometimes take up to 10 business days depending on your bank, so you should have already received it by now. We have also sent over the refund details by email in the past, but if you didn’t get it, please let us know and we’ll resend right away. We’ll make sure this is sorted for you.
Feel free to reach out to me if you have any questions, I'd be happy to help!
Ashley from For Youth
Hi Zil,
Love this! Thanks for sharing your journey with us, from starting with the Base and now moving up to the Plus. It’s awesome that you’ve seen the benefits and really feel the results. We’re so excited to keep supporting you on this journey!
Ashley from For Youth
“There’s always a 2 day lapse with the arrival of the products. I finish what I have and then wait. You do need to get this right.
As for the effects perhaps it’s too soon to tell.”
Hi Sandra,
Thank you for your feedback, we've sent you an email last week but have not heard from you yet!
Our subscriptions are set up to place the next order on the last day of your current supply, but we realize this timing doesn’t always work perfectly for everyone. The good news is, you have full flexibility to adjust it whenever you'd like. You can log into your profile on our website https://foryouth.co/, click on “My Subscriptions,” and reschedule your upcoming orders to be placed earlier. That way, your next delivery will arrive before your current supply runs out.
We really appreciate you being part of our community, and if you need any help updating your subscription, feel free to reach out. Let me know if you have questions - I'd be happy to assist!
Ashley from For Youth
“Products are good but delivery can be better if seding directly from Singapore to Sarawak Kuching instead of sending it to Kuala Lumpur and then reroute to Sarawak which wasted a lot of time.”
Hi Chong,
Thanks so much for your review and for sharing your thoughts with us! We've sent you an email but have not heard back from you.
We’re really glad to hear you’re happy with the products. As for the delivery route, we totally understand how the extra transit through Kuala Lumpur can be frustrating. At the moment, all our courier partners route shipments via KLIA, and unfortunately, we don’t have control over this process.
That said, we’re always looking for ways to improve, and your feedback definitely helps us understand where we can do better. We’ll be sure to pass this along to our logistics partners too.
Thanks again for your support, and if there's anything else we can do to make this a 5 star review, feel free to reach out!
Ashley from For Youth
Hi Diana! Thank you so much for the review, your support means the world to us! I'm so glad to know The Base has improved your quality of life. Can't wait to hear your feedback after long term use!
Warm regards,
Ashley from For Youth
“I’ve been using For Youth products for over a year now, and I’m genuinely pleased with the results. The improvements in my overall wellness have been noticeable, and it’s clear that the formulations are backed by a deep commitment to quality and integrity.
What stands out most is their responsiveness to customer feedback and their exceptional delivery service — fast, efficient, and reliable every time. It’s rare to find a company so dedicated to both product excellence and customer satisfaction.
Highly recommended for those seeking real, thoughtful wellness solutions.
— Dr. Marco Thiruselvam (Malaysia)”
Hi Dr. Marco! Thank you so much for your thoughtful review. We're thrilled to hear that you've noticed significant improvements in your wellness thanks to our products. It’s our aim to ensure both quality and customer satisfaction, and your kind words reaffirms our commitment.
We truly appreciate your recommendation and are here for you anytime!
Warm regards,
Ashley from For Youth
Hi Curly! Thank you for your wonderful review and for supporting a Singapore brand like ours! We're thrilled to hear you're happy with the quality of our product. Your feedback truly inspires us to keep doing what we love!
Warm regards,
Ashley from For Youth
“I’ve been using The Age Defence System (NR) for a little while now and have noticed a small boost in my energy and focus during the day. I feel a bit more refreshed, which has been nice.
I’m based outside of Singapore, and the international shipping was surprisingly quick; my order arrived earlier than expected, and everything was packed securely. The whole process from ordering to delivery was smooth and hassle-free.
So far, I’m happy with both the product and the service and it’s been a really good experience with For Youth!”
Hi Sachiko! Thank you for the wonderful review! We're thrilled to hear you're experiencing a boost in energy and focus with The Age Defence System. Your positive feedback on our international shipping and packing is also greatly appreciated. It's fantastic to know that your experience with us has been smooth and satisfying!
Warm regards,
Ashley from For Youth
Hi Michael! Thank you so much for your wonderful review! We're thrilled to hear you love the product and enjoyed your shopping experience. We look forward to serving you again soon!
Warm regards,
Ashley from For Youth
Hi John! Thank you so much for the fantastic review! We're thrilled to hear that you consider our NMN supplements the best. Your satisfaction is our top priority!
Warm regards,
Ashley from For Youth
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