Framefox Reviews

Name: Framefox
Address: 327 Clifton Road, Hastings, Hawke's Bay Region
Rating: 4.90

4.9 Rating 600 Reviews

98 %

of reviewers recommend Framefox

4.9

Based on 600 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Email

Visit Website

167

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The frame "looks" ok from a far, but its actually super flimsy and warped. one bottom corner touches the wall, the other side sits about 10mm off it. The hook it comes with is pretty average. When it arrived the perspex was pushed through the front and scratches on the edges wehre the little metal tabs on the back have damaged it, these tabs are also super flimsy and barely hold it in. The perspex is extremely static once you remove the protective films making it IMPOSSIBLE to not get hair and lint stuck to it, no matter what you do to avoid it. It isn't worth the price sadly. I didn't give it 1 star because it was a good to have so many options for the paper boarder and frame style, but the quality is only worth 1 star.”

Helpful Report

Posted 1 month ago

“Hi - I was disappointed when looking on your website initially, there was a pop-up offerring 15% off first order so I entered my information but no voucher or discount code was ever provided. I checked spam inboxes and evern tried registering a second time but nothing came through. In the end I purchased anyway but the lead-time was significant and then when the item arrrived the quality was a bit underwhelming. I was also frustrated that the frame came with corner mounting points rather than a central one and this doesn't work for the spot I intended to hang it. This detail should be communicated during the ordering process. Overall, I was disappointed.”

Helpful Report

Posted 6 months ago

Hi Red, thank you for your feedback. We are sorry that the $15 discount code was not received, we have refunded the $15 back onto your card. With larger frames the safest hardware is brackets as gives two points of contact rather than one. We are more than happy to send you additional hardware, please see our email for more information :)

Posted 6 months ago

“I had a A2 photo printed and framed to gift my husband for our anniversary. Great to have the extra $15 off for new customers and used this. Unfortunately it arrived with the glass all smashed which I have contacted them about. They were quick to rectify the issue, remaking the entire piece within a short time frame to ensure I had it in time for our anniversary, and personally hand delivered it to avoid any issues. Love the finished result”

Helpful Report

Posted 1 year ago

“Several problems with this custom frame. First, it seems to have a warp in it and doesn't sit quite flush with the wall. Second, one of the mitred corners slightly split on the first day - it's not falling apart, but it's not what you want to see on a frame that costs a couple of hundred dollars. It looks like a $10 junk frame from kmart. Third, the "let's hang" mounting instructions are too minimal – phrases like "measure the distance between the dots" don't help when there are several dots on the mounting hardware (I measured the wrong ones and wound up with needless holes in my wall). Honestly, I wish I had just gone to a professional framer.”

Helpful Report

Posted 1 year ago

“print is really nice and service was quick, i will order more prints but stick to the wood frames - the rose gold frame is very cheap looking and very very shiny”

Helpful Report

Posted 1 year ago

“To be honest, for the price I paid, I wish it was packed better and didn't arrive damaged.”

Helpful Report

Posted 1 year ago

Hi Tristan, we are so sorry that your frame has arrived damaged. We will be sending you an email shortly to get a replacement underway.

Posted 1 year ago

Framefox is rated 4.9 based on 600 reviews