Giesswein Walkwaren AG Reviews

“ Dear Giesswein, when I first tried the trainers on at home they seemed fine so yesterday I wore them for the first time. The right foot was ok but the left foot became increasingly painful during the day. I ordered an 8 but they are a very small 8. Of course I’ve now got rid of the box and the returns label as I think I should have ordered a 9. ”

“ Shoes were oversized by one size, I bought a uk size 8 equivalent but they are the same size as a uk 9, they fit okay a little long, but other reviews of poor returns experience has put me off swapping them. ”

“ It's the delivery and returns process that is so bad, which means that I won't reorder as I don't want to wait up to 3 weeks to receive a refund on the initial purchase. ”

“ Its not worth the expense to return for a refund, as living in Australia means I have to pay full international shipping on returns. ”

“ Trying to return goods, but emails being ignored as obviously my request to have a returns label posted to me is not understood. I do not have a printer to print off my own label and a returns label was not included in the delivery package. ”

“ You do not send returns label with product. Many people do not have access to a printer so do not know how to return goods.When contacted the team were not helpful at all.Very frustrating.Also returns time info confusing. ”

“ Not had any confirmation of my returns arriving and my account credited? ”

“ While the product is well made your returns system is below par. I returned the clogs - order no. GWUK124126 / invoice number 15185298 on 29/02/25. No acknowledgement from you, and no positive outcome for your " customer". Each process has been antediluvian and barely dot for 2025. ”

“ Order 2 different pairs of shoes in the same size. One pair fits fine, but the other pair is ridiculously narrow. When a shoe maker uses different lasts that influences the fit, a heads up would be nice to avoid returns. ”

“ Great quality product but takes a long time to receive credit for returns and delivery confirmation is unacceptably long even though black friday order. Competiitors respond much quicker. ”