Giesswein Walkwaren AG Reviews

“ Its not worth the expense to return for a refund, as living in Australia means I have to pay full international shipping on returns. ”

“ Trying to return goods, but emails being ignored as obviously my request to have a returns label posted to me is not understood. I do not have a printer to print off my own label and a returns label was not included in the delivery package. ”

“ You do not send returns label with product. Many people do not have access to a printer so do not know how to return goods.When contacted the team were not helpful at all.Very frustrating.Also returns time info confusing. ”

“ Not had any confirmation of my returns arriving and my account credited? ”

“ While the product is well made your returns system is below par. I returned the clogs - order no. GWUK124126 / invoice number 15185298 on 29/02/25. No acknowledgement from you, and no positive outcome for your " customer". Each process has been antediluvian and barely dot for 2025. ”

“ Order 2 different pairs of shoes in the same size. One pair fits fine, but the other pair is ridiculously narrow. When a shoe maker uses different lasts that influences the fit, a heads up would be nice to avoid returns. ”

“ Great quality product but takes a long time to receive credit for returns and delivery confirmation is unacceptably long even though black friday order. Competiitors respond much quicker. ”

“ I personally struggle to get shoes in my size. The same size seems to vary even within manufacturer. I found the largest size (14) didn't fit. I need a high instep/wide fit shoe. I would have liked to have been able to make a purchase. Alas you didn't stock a suitable shoe. Also for returns it would be helpful if you did have a residential pickup. I will likely only deal with Amazon Prime going forward for shoe purchases as a result. ”

“ The children's slippers are too big however I'm still awaiting a response to obtain a returns label, pretty poor for a firm such as this. ”

“ Returns really hard. Slippers really scratchy. ”