Giesswein Walkwaren AG have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.
“
Took a while to arrive. Seem good quality but will need the test of time at the price
”
- Anonym
“
Good product at a reasonable price.
”
- Peter H
“
The specials are very attractive in drawing business but I found this an unfriendly approach in terms of welcoming new customers especially as the chaussures are sold at quite a high price point.
”
- Anonym
“
Very prompt delivery! Attractive presentation.
”
- Norah M
“
Very fast delivery even though I bought a pair of sneacker and came out that these were out of stock. I replaced it with another color and it arrived to us within days. And these are very comfortable!
”
- Teele
“
Very happy with the quality and updates on delivery
”
- Maxine B
“
It's the delivery and returns process that is so bad, which means that I won't reorder as I don't want to wait up to 3 weeks to receive a refund on the initial purchase.
”
- ""
“
Its not worth the expense to return for a refund, as living in Australia means I have to pay full international shipping on returns.
”
- Liza A
“
Trying to return goods, but emails being ignored as obviously my request to have a returns label posted to me is not understood. I do not have a printer to print off my own label and a returns label was not included in the delivery package.
”
- Jennifer C
“
It's the delivery and returns process that is so bad, which means that I won't reorder as I don't want to wait up to 3 weeks to receive a refund on the initial purchase.
”
- ""
“
I still haven't received the parcel. Evri appear to have delivered it to the wrong address and I'm waiting for either the parcel or a refund.
Please phone me on 07881 581124
”
- Lucy C
“
Its not worth the expense to return for a refund, as living in Australia means I have to pay full international shipping on returns.
”
- Liza A
“
Website easy to use, product well described. Delivered in few working days. Excellent service
”
- Walter L
“
Super bequeme warme Schuhe.
Guter Service .
Auch die Rücksendung ist unkompliziert
”
- Sigrid
“
Schneller Service, gute Produkte.
”
- Silvia
