Giesswein Walkwaren AG have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their returns process.
“
For a slipper of this price and caliber, they should have all-natural insoles (cork, wool (with no polyester) and leather, etc).
”
- BDel
“
Three stars only because slippers in this price range should have a soft insole. The foot bed is form fitting which is nice with some arch support but just a glued on felt insole with no cushion.Some sort of foam insole is needed for comfort right out of the box.
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- Judith L
“
Nice slippers, nothing special. Thought the back would be a little higher to hold foot better.
I purchased them for the quality
materials used and the on sale price.
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- Rob
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Good customer service (very responsive) and quick delivery
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- Anonym
“
Good product and quick delivery!
Thanks
”
- Anonym
“
Good quality shoes, in every respect up to the promise and expectations.
Fast reaction and punctual delivery.
”
- Maupa
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Its not worth the expense to return for a refund, as living in Australia means I have to pay full international shipping on returns.
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- Liza A
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Trying to return goods, but emails being ignored as obviously my request to have a returns label posted to me is not understood. I do not have a printer to print off my own label and a returns label was not included in the delivery package.
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- Jennifer C
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You do not send returns label with product. Many people do not have access to a printer so do not know how to return goods.When contacted the team were not helpful at all.Very frustrating.Also returns time info confusing.
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- ""
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Its not worth the expense to return for a refund, as living in Australia means I have to pay full international shipping on returns.
”
- Liza A
“
Parcel has not arrived. After contacting their help department I received nothing but false information that it was taking longer in customs than expected - I could clearly see on the tracking this was not the case. Requests for a refund or a new item to be sent were ignored. Would advise not to use. An expensive mistake
”
- ""
“
Customer service was good.
The shoes I ordered did not meet the expectation that I had formed having owned Giesswein slipper before.
They looked quite cheap and felt flimsy.
I ordered on 26 May, returned them the day after I got them and today I have the notice of refund. That is good.
On balance, I gave three stars, average between 1 fir the product and 5 for customer service.
”
- Paolo C
“
Haben Schuhe für unser Kind bestellt – sie liebt sie! Super Qualität, sehr bequem und wunderschön. Der Service war top, auch bei der Retoure alles problemlos. Rundum zufrieden!
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- Beatrice
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Sehr gutes Service, auch wenn die Schuhe nicht gepasst haben.
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- Martin
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Good customer service (very responsive) and quick delivery
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- Anonym