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Giesswein Walkwaren AG Bewertungen

4.6 Bewertung 34,084 Bewertungen
B-
Happiness Grade

Giesswein Walkwaren AG have a Customer Happiness Grade of B-. Customers love their delivery and customer service but are unhappy with their returns process and refunds.

B-

Price - Excellent

73.08%
Industry Average
Love these slippers! I saw they were highly recommended, but I resisted buying because of the price. After several more pairs of too hot, too sweaty, too hard to wash slippers, I finally gave in a bought a pair. These truly are the best slippers ever!!! I will only buy these for me and my family going forward. I wish they had kids sizes.
- Leticia W
Great product, great price!
- Anonym
Great deal - 2 for the price of 1. Now my wife ánd daughter have comfy-cosy warm feet :)
- Jan H
A-

Delivery - Fast

89.13%
Industry Average
Easy to order on line & very quick delivery. One very happy customer.
- Anonym
1st time i have done this sort of delivery overall please with the efficient way the parcel was delivered slight hicup with somebody saying they had aparcel and we were not in BUT it was't your company returns were very easy i was a bit concerned but assured it was all done via email & sure enough it was so many thanks and it proved to me i can shop on line with out my daughters in put
- Anonym
With the review I was a bit concerned with some of the bad review, but so glad I went with these slippers, also the delivery was Excellent the company kept in touch about my order and they came within a week.
- Babs
F

Returns Process - Difficult

31.58%
Industry Average
Shoes were oversized by one size, I bought a uk size 8 equivalent but they are the same size as a uk 9, they fit okay a little long, but other reviews of poor returns experience has put me off swapping them.
- ""
It's the delivery and returns process that is so bad, which means that I won't reorder as I don't want to wait up to 3 weeks to receive a refund on the initial purchase.
- ""
Its not worth the expense to return for a refund, as living in Australia means I have to pay full international shipping on returns.
- Liza A
E

Refunds - Difficult

37.50%
Industry Average
Giesswein were immediately informed, sent video evidence and a refund requested, instead they chose to send it again with the same company and ignore my requests so it arrived late and cannot be used as I am not there to receive the parcel and wont be for 6 weeks.
- T K
Great products. However, I tried to change my order 22 minutes after placing it but customer service told me it was not possible . So, I returned the item and this procedure was/is extremely slow. Already more than 1 week just to return the goods to Giesswein office and I have not received any confirmation that my goods are received or that I will be issued a refund .. The item was received by Giesswein last Thursday
- Richard
Great products. However, I tried to change my order 22 minutes after placing it but customer service told me it was not possible . So, I returned the item and this procedure was/is extremely slow. Already more than 1 week just to return the goods to Giesswein office and I have not received any confirmation that my goods are received or that I will be issued a refund .. The item was received by Giesswein last Thursday
- Richard
97.45%
Industry Average
Excellent service and easy to use website. I needed to send first pair of clogs back as too small but this was a very simple process. I now have the correct size and my husband is delighted with the. I am very happy to recommend both the product and the company.
- Helen R
Wie immer bin ich mit Gieswein zufrieden. Es ist mittlerweile das 5 Produkt und alles ist zu meiner Zufriedenheit verlaufen. Preis ja ist etwas höher aber dafür gute Quali und wenn was dran ist guter Service. Versandzeit top. Was will man mehr
- Volker
Das nenne ich einen exzellenten Service und ich bin restlos begeistert.
- Werner G