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Giesswein Walkwaren AG Bewertungen

4.6 Bewertung 33,392 Bewertungen
B-
Happiness Grade

Giesswein Walkwaren AG have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.

B

Price - Excellent

78.57%
Industry Average
Love these slippers! I saw they were highly recommended, but I resisted buying because of the price. After several more pairs of too hot, too sweaty, too hard to wash slippers, I finally gave in a bought a pair. These truly are the best slippers ever!!! I will only buy these for me and my family going forward. I wish they had kids sizes.
- Leticia W
Great product, great price!
- Anonym
Great deal - 2 for the price of 1. Now my wife ánd daughter have comfy-cosy warm feet :)
- Jan H
A-

Delivery - Fast

89.08%
Industry Average
The delivery was so fast, incredible
- Joaquin M
Good quality, fast delivery.
- ""
These trainers and company were recommended to me by my Podiatrist. From day one of wearing them from when I received them to now, they have made a huge difference to my feet. They are very light and very comfortable, you forget you are wearing them sometimes. You wouldn’t think that they were made from merino wool. Great company, quick delivery and free too, which was a bonus. Thoroughly recommend them.
- Anonym
F

Returns Process - Difficult

23.53%
Industry Average
It's the delivery and returns process that is so bad, which means that I won't reorder as I don't want to wait up to 3 weeks to receive a refund on the initial purchase.
- ""
Its not worth the expense to return for a refund, as living in Australia means I have to pay full international shipping on returns.
- Liza A
Trying to return goods, but emails being ignored as obviously my request to have a returns label posted to me is not understood. I do not have a printer to print off my own label and a returns label was not included in the delivery package.
- Jennifer C
E

Refunds - Difficult

41.67%
Industry Average
Great products. However, I tried to change my order 22 minutes after placing it but customer service told me it was not possible . So, I returned the item and this procedure was/is extremely slow. Already more than 1 week just to return the goods to Giesswein office and I have not received any confirmation that my goods are received or that I will be issued a refund .. The item was received by Giesswein last Thursday
- Richard
Great products. However, I tried to change my order 22 minutes after placing it but customer service told me it was not possible . So, I returned the item and this procedure was/is extremely slow. Already more than 1 week just to return the goods to Giesswein office and I have not received any confirmation that my goods are received or that I will be issued a refund .. The item was received by Giesswein last Thursday
- Richard
It's the delivery and returns process that is so bad, which means that I won't reorder as I don't want to wait up to 3 weeks to receive a refund on the initial purchase.
- ""
97.20%
Industry Average
Super Service bei der Abwicklung einer Reklamation, sehr schnelle und großzügige Lösung, topp!
- Antje
Ser gut service Danke
- Stefan
Ser gut service Danke
- Stefan