Giesswein Walkwaren AG have a Customer Happiness Grade of B-. Customers love their delivery and customer service but are unhappy with their returns process and refunds.
“
Love these slippers! I saw they were highly recommended, but I resisted buying because of the price. After several more pairs of too hot, too sweaty, too hard to wash slippers, I finally gave in a bought a pair. These truly are the best slippers ever!!! I will only buy these for me and my family going forward. I wish they had kids sizes.
”
- Leticia W
“
Great product, great price!
”
- Anonym
“
Great deal - 2 for the price of 1. Now my wife ánd daughter have comfy-cosy warm feet :)
”
- Jan H
“
everything is ok just little longer waiting for delivery
”
- Michal H
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My order was inexplicably sent back as delivery point chosen from your choice did not succeed.
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- Roberta S
“
Good products, easy to navigate shop, quick delivery
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- Claus D
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Shoes were oversized by one size, I bought a uk size 8 equivalent but they are the same size as a uk 9, they fit okay a little long, but other reviews of poor returns experience has put me off swapping them.
”
- ""
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It's the delivery and returns process that is so bad, which means that I won't reorder as I don't want to wait up to 3 weeks to receive a refund on the initial purchase.
”
- ""
“
Its not worth the expense to return for a refund, as living in Australia means I have to pay full international shipping on returns.
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- Liza A
“
Great products. However, I tried to change my order 22 minutes after placing it but customer service told me it was not possible . So, I returned the item and this procedure was/is extremely slow. Already more than 1 week just to return the goods to Giesswein office and I have not received any confirmation that my goods are received or that I will be issued a refund .. The item was received by Giesswein last Thursday
”
- Richard
“
Great products. However, I tried to change my order 22 minutes after placing it but customer service told me it was not possible . So, I returned the item and this procedure was/is extremely slow. Already more than 1 week just to return the goods to Giesswein office and I have not received any confirmation that my goods are received or that I will be issued a refund .. The item was received by Giesswein last Thursday
”
- Richard
“
It's the delivery and returns process that is so bad, which means that I won't reorder as I don't want to wait up to 3 weeks to receive a refund on the initial purchase.
”
- ""
“
Hervorragender Service: sehr zeitnahe Reaktionen, freundlich, kompetent, definitiv lösungsorientiert.
”
- Anonym
“
Großartiges Service! Ich hatte eine Reklamation (eine Naht im Schuh war nicht korrekt ausgeführt und daher unangenehm.) Sofortige Lieferung eines neuen Paars, ohne Rücksendung.
”
- Doris
“
So einen guten Service habe ich noch nie erlebt! Nach 5 Minuten war das Geld zurück erstattet!
Super Service!
”
- Anonym