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Giesswein Walkwaren AG Bewertungen

4.7 Bewertung 30,219 Bewertungen
B-
Happiness Grade

Giesswein Walkwaren AG have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their returns process.

A-

Price - Excellent

81.08%
Industry Average
For a slipper of this price and caliber, they should have all-natural insoles (cork, wool (with no polyester) and leather, etc).
- BDel
Three stars only because slippers in this price range should have a soft insole. The foot bed is form fitting which is nice with some arch support but just a glued on felt insole with no cushion.Some sort of foam insole is needed for comfort right out of the box.
- Judith L
Nice slippers, nothing special. Thought the back would be a little higher to hold foot better. I purchased them for the quality materials used and the on sale price.
- Rob
A

Delivery - Fast

90.22%
Industry Average
Good customer service (very responsive) and quick delivery
- Anonym
Good product and quick delivery! Thanks
- Anonym
Good quality shoes, in every respect up to the promise and expectations. Fast reaction and punctual delivery.
- Maupa
F

Returns Process - Difficult

26.67%
Industry Average
Its not worth the expense to return for a refund, as living in Australia means I have to pay full international shipping on returns.
- Liza A
Trying to return goods, but emails being ignored as obviously my request to have a returns label posted to me is not understood. I do not have a printer to print off my own label and a returns label was not included in the delivery package.
- Jennifer C
You do not send returns label with product. Many people do not have access to a printer so do not know how to return goods.When contacted the team were not helpful at all.Very frustrating.Also returns time info confusing.
- ""
D

Refunds - Average

52.63%
Industry Average
Its not worth the expense to return for a refund, as living in Australia means I have to pay full international shipping on returns.
- Liza A
Parcel has not arrived. After contacting their help department I received nothing but false information that it was taking longer in customs than expected - I could clearly see on the tracking this was not the case. Requests for a refund or a new item to be sent were ignored. Would advise not to use. An expensive mistake
- ""
Customer service was good. The shoes I ordered did not meet the expectation that I had formed having owned Giesswein slipper before. They looked quite cheap and felt flimsy. I ordered on 26 May, returned them the day after I got them and today I have the notice of refund. That is good. On balance, I gave three stars, average between 1 fir the product and 5 for customer service.
- Paolo C
97.03%
Industry Average
Haben Schuhe für unser Kind bestellt – sie liebt sie! Super Qualität, sehr bequem und wunderschön. Der Service war top, auch bei der Retoure alles problemlos. Rundum zufrieden!
- Beatrice
Sehr gutes Service, auch wenn die Schuhe nicht gepasst haben.
- Martin
Good customer service (very responsive) and quick delivery
- Anonym