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Giesswein Walkwaren AG Bewertungen

4.7 Bewertung 29,192 Bewertungen
B
Happiness Grade

Giesswein Walkwaren AG have a Customer Happiness Grade of B. Customers love their prices, delivery and customer service but are unhappy with their returns process.

A-

Price - Excellent

86.11%
Industry Average
Nice slippers, nothing special. Thought the back would be a little higher to hold foot better. I purchased them for the quality materials used and the on sale price.
- Rob
Got these for a friend..I was so excited and pleased when they arrived! There are many companies who I could have gone with but your price point and style sold me. They are beautifully made and my friend adores them. Thank you!
- Dee A
Very comfortable slippers at a very good price.
- ""
A

Delivery - Fast

91.63%
Industry Average
Good communication, fast delivery , well packaged , slippers are perfect so comfy . Thank you 😃
- Jean W
after so much dithering. I . bought my first pair.merino moccasin in dark blue......and now I must ask myself why why why did I wait all this time and waste money on lesser quality these are THE most comfy shoes I've ever had nothing more to say thank you GIESSWEIN thank you thank you great service quick delivery amazingly comfy shoes
- Mike S
Very timely delivery of my Merino Curve Max women’s shoes.
- ""
E

Returns Process - Difficult

45.45%
Industry Average
Not had any confirmation of my returns arriving and my account credited?
- Hannah L
While the product is well made your returns system is below par. I returned the clogs - order no. GWUK124126 / invoice number 15185298 on 29/02/25. No acknowledgement from you, and no positive outcome for your " customer". Each process has been antediluvian and barely dot for 2025.
- Katherine S
Order 2 different pairs of shoes in the same size. One pair fits fine, but the other pair is ridiculously narrow. When a shoe maker uses different lasts that influences the fit, a heads up would be nice to avoid returns.
- Douglas L
C

Refunds - Average

62.50%
Industry Average
Customer service was good. The shoes I ordered did not meet the expectation that I had formed having owned Giesswein slipper before. They looked quite cheap and felt flimsy. I ordered on 26 May, returned them the day after I got them and today I have the notice of refund. That is good. On balance, I gave three stars, average between 1 fir the product and 5 for customer service.
- Paolo C
Excellent product quality. Prompt delivery and no delay in refund for part of the order which had to be returned because of uncomfortable fit.
- Nigel S
The mens sippers do not fit American feet very well. Even after returning to reorder a larger size they are tight. Still waiting on my return refund weeks later as well. Had to buy the replacement size separate from the return.
- Kathy R
97.10%
Industry Average
Giesswein Customer Service, is very prompt in reaction time.
- Peter M
Customer service was good. The shoes I ordered did not meet the expectation that I had formed having owned Giesswein slipper before. They looked quite cheap and felt flimsy. I ordered on 26 May, returned them the day after I got them and today I have the notice of refund. That is good. On balance, I gave three stars, average between 1 fir the product and 5 for customer service.
- Paolo C
Speedy service to replace my previous pair of Giesswein slippers
- Anonym