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Giesswein Walkwaren AG Bewertungen

4.6 Bewertung 34,573 Bewertungen
B-
Happiness Grade

Giesswein Walkwaren AG have a Customer Happiness Grade of B-. Customers love their delivery and customer service but are unhappy with their returns process and refunds.

B-

Price - Excellent

72.00%
Industry Average
“ Love these slippers! I saw they were highly recommended, but I resisted buying because of the price. After several more pairs of too hot, too sweaty, too hard to wash slippers, I finally gave in a bought a pair. These truly are the best slippers ever!!! I will only buy these for me and my family going forward. I wish they had kids sizes. ”
- Leticia W
“ Great product, great price! ”
- Anonym
“ Great deal - 2 for the price of 1. Now my wife ánd daughter have comfy-cosy warm feet :) ”
- Jan H
A-

Delivery - Fast

88.50%
Industry Average
“ Prompt delivery, very comfortable ”
- ""
“ Quick delivery and great product! ”
- Claire B
“ Fast delivery The shoos are wonderful and very light And soft. Just about to order slippers for indoors ”
- Lone M
F

Returns Process - Difficult

33.33%
Industry Average
“ Dear Giesswein, when I first tried the trainers on at home they seemed fine so yesterday I wore them for the first time. The right foot was ok but the left foot became increasingly painful during the day. I ordered an 8 but they are a very small 8. Of course I’ve now got rid of the box and the returns label as I think I should have ordered a 9. ”
- ""
“ Shoes were oversized by one size, I bought a uk size 8 equivalent but they are the same size as a uk 9, they fit okay a little long, but other reviews of poor returns experience has put me off swapping them. ”
- ""
“ It's the delivery and returns process that is so bad, which means that I won't reorder as I don't want to wait up to 3 weeks to receive a refund on the initial purchase. ”
- ""
E

Refunds - Difficult

39.13%
Industry Average
“ Giesswein were immediately informed, sent video evidence and a refund requested, instead they chose to send it again with the same company and ignore my requests so it arrived late and cannot be used as I am not there to receive the parcel and wont be for 6 weeks. ”
- T K
“ Great products. However, I tried to change my order 22 minutes after placing it but customer service told me it was not possible . So, I returned the item and this procedure was/is extremely slow. Already more than 1 week just to return the goods to Giesswein office and I have not received any confirmation that my goods are received or that I will be issued a refund .. The item was received by Giesswein last Thursday ”
- Richard
“ Great products. However, I tried to change my order 22 minutes after placing it but customer service told me it was not possible . So, I returned the item and this procedure was/is extremely slow. Already more than 1 week just to return the goods to Giesswein office and I have not received any confirmation that my goods are received or that I will be issued a refund .. The item was received by Giesswein last Thursday ”
- Richard
97.51%
Industry Average
“ Federleicht, bequem, guter Service. ”
- Uwe
“ Schneller, sehr guter Service und schnelle Rückerstattung. Gutes Material und gute Verarbeitung der Schuhe. Leider haben Schuhe meiner Tochter nicht gefallen. Gerne wieder. ”
- Gabriela
“ Schoenen waarvan de zool losliet. Gemaild en gelijk antwoord gekregen met als resultaat dat ik een nieuw paar schoenen krijg. Geweldige service!!!! ”
- Anita