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Giesswein Walkwaren AG Bewertungen

4.7 Bewertung 29,716 Bewertungen
B-
Happiness Grade

Giesswein Walkwaren AG have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their returns process.

A-

Price - Excellent

83.78%
Industry Average
For a slipper of this price and caliber, they should have all-natural insoles (cork, wool (with no polyester) and leather, etc).
- BDel
Three stars only because slippers in this price range should have a soft insole. The foot bed is form fitting which is nice with some arch support but just a glued on felt insole with no cushion.Some sort of foam insole is needed for comfort right out of the box.
- Judith L
Nice slippers, nothing special. Thought the back would be a little higher to hold foot better. I purchased them for the quality materials used and the on sale price.
- Rob
A

Delivery - Fast

90.95%
Industry Average
Lovely comfortable slippers and delivery very quick. Very very pleased
- Sue D
I love the Dannheim men’s woollen slippers they are so comfortable. The order process using the website is so simple and quick and efficient. Delivery is as promised and the packaging is very good.
- David W
I'm very pleased with my shopping experience with Giesswein. My shoes are a comfortable fit and I'm delighted with the quality and the finish. The delivery was very fast, and all items in my order were packed with care. I would be happy to buy from this company again.
- Anita
E

Returns Process - Difficult

38.46%
Industry Average
You do not send returns label with product. Many people do not have access to a printer so do not know how to return goods.When contacted the team were not helpful at all.Very frustrating.Also returns time info confusing.
- ""
Not had any confirmation of my returns arriving and my account credited?
- Hannah L
While the product is well made your returns system is below par. I returned the clogs - order no. GWUK124126 / invoice number 15185298 on 29/02/25. No acknowledgement from you, and no positive outcome for your " customer". Each process has been antediluvian and barely dot for 2025.
- Katherine S
C-

Refunds - Average

58.82%
Industry Average
Parcel has not arrived. After contacting their help department I received nothing but false information that it was taking longer in customs than expected - I could clearly see on the tracking this was not the case. Requests for a refund or a new item to be sent were ignored. Would advise not to use. An expensive mistake
- ""
Customer service was good. The shoes I ordered did not meet the expectation that I had formed having owned Giesswein slipper before. They looked quite cheap and felt flimsy. I ordered on 26 May, returned them the day after I got them and today I have the notice of refund. That is good. On balance, I gave three stars, average between 1 fir the product and 5 for customer service.
- Paolo C
These trainers look great but after I’d bought them I saw reviews online that talked about a sharp edge over the Achilles tendon. It’s a design flaw and you must address it. I wore mine for the first time yesterday - with socks, but it was still a problem even after only a few steps. I’d ask for a refund but I’ve worn them already. I’m looking at wasted money.
- Nigel K
97.05%
Industry Average
Hart eine Reklamation die sofort bearbeitet wurde. Schüler wurden anstandslos ersetzt, sind wunderschön und sehr angenehm zu tragen. Mein Mann hat mittlerweile auch welche bestellt, ist sehr zufrieden! Service top, vielen Dank!
- Gaby
I need to return my lovely slippers for a larger size I am house bound can I return them with the post office parcel service
- Pamela M
Efficient service. Very happy with my purchase; well made comfy and looks good on.
- Anonym