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Giesswein Walkwaren AG Bewertungen

4.6 Bewertung 33,883 Bewertungen
B-
Happiness Grade

Giesswein Walkwaren AG have a Customer Happiness Grade of B-. Customers love their delivery and customer service but are unhappy with their returns process and refunds.

B-

Price - Excellent

73.08%
Industry Average
Love these slippers! I saw they were highly recommended, but I resisted buying because of the price. After several more pairs of too hot, too sweaty, too hard to wash slippers, I finally gave in a bought a pair. These truly are the best slippers ever!!! I will only buy these for me and my family going forward. I wish they had kids sizes.
- Leticia W
Great product, great price!
- Anonym
Great deal - 2 for the price of 1. Now my wife ánd daughter have comfy-cosy warm feet :)
- Jan H
A-

Delivery - Fast

89.78%
Industry Average
everything is ok just little longer waiting for delivery
- Michal H
My order was inexplicably sent back as delivery point chosen from your choice did not succeed.
- Roberta S
Good products, easy to navigate shop, quick delivery
- Claus D
F

Returns Process - Difficult

27.78%
Industry Average
Shoes were oversized by one size, I bought a uk size 8 equivalent but they are the same size as a uk 9, they fit okay a little long, but other reviews of poor returns experience has put me off swapping them.
- ""
It's the delivery and returns process that is so bad, which means that I won't reorder as I don't want to wait up to 3 weeks to receive a refund on the initial purchase.
- ""
Its not worth the expense to return for a refund, as living in Australia means I have to pay full international shipping on returns.
- Liza A
E

Refunds - Difficult

39.13%
Industry Average
Great products. However, I tried to change my order 22 minutes after placing it but customer service told me it was not possible . So, I returned the item and this procedure was/is extremely slow. Already more than 1 week just to return the goods to Giesswein office and I have not received any confirmation that my goods are received or that I will be issued a refund .. The item was received by Giesswein last Thursday
- Richard
Great products. However, I tried to change my order 22 minutes after placing it but customer service told me it was not possible . So, I returned the item and this procedure was/is extremely slow. Already more than 1 week just to return the goods to Giesswein office and I have not received any confirmation that my goods are received or that I will be issued a refund .. The item was received by Giesswein last Thursday
- Richard
It's the delivery and returns process that is so bad, which means that I won't reorder as I don't want to wait up to 3 weeks to receive a refund on the initial purchase.
- ""
97.41%
Industry Average
Hervorragender Service: sehr zeitnahe Reaktionen, freundlich, kompetent, definitiv lösungsorientiert.
- Anonym
Großartiges Service! Ich hatte eine Reklamation (eine Naht im Schuh war nicht korrekt ausgeführt und daher unangenehm.) Sofortige Lieferung eines neuen Paars, ohne Rücksendung.
- Doris
So einen guten Service habe ich noch nie erlebt! Nach 5 Minuten war das Geld zurück erstattet! Super Service!
- Anonym