Giesswein Walkwaren AG have a Customer Happiness Grade of B-. Customers love their delivery and customer service but are unhappy with their returns process and refunds.
“
Love these slippers! I saw they were highly recommended, but I resisted buying because of the price. After several more pairs of too hot, too sweaty, too hard to wash slippers, I finally gave in a bought a pair. These truly are the best slippers ever!!! I will only buy these for me and my family going forward. I wish they had kids sizes.
”
- Leticia W
“
Great product, great price!
”
- Anonym
“
Great deal - 2 for the price of 1. Now my wife ánd daughter have comfy-cosy warm feet :)
”
- Jan H
“
Prompt delivery, very comfortable
”
- ""
“
Quick delivery and great product!
”
- Claire B
“
Fast delivery
The shoos are wonderful and very light
And soft.
Just about to order slippers for indoors
”
- Lone M
“
Dear Giesswein, when I first tried the trainers on at home they seemed fine so yesterday I wore them for the first time. The right foot was ok but the left foot became increasingly painful during the day.
I ordered an 8 but they are a very small 8. Of course I’ve now got rid of the box and the returns label as I think I should have ordered a 9.
”
- ""
“
Shoes were oversized by one size, I bought a uk size 8 equivalent but they are the same size as a uk 9, they fit okay a little long, but other reviews of poor returns experience has put me off swapping them.
”
- ""
“
It's the delivery and returns process that is so bad, which means that I won't reorder as I don't want to wait up to 3 weeks to receive a refund on the initial purchase.
”
- ""
“
Giesswein were immediately informed, sent video evidence and a refund requested, instead they chose to send it again with the same company and ignore my requests so it arrived late and cannot be used as I am not there to receive the parcel and wont be for 6 weeks.
”
- T K
“
Great products. However, I tried to change my order 22 minutes after placing it but customer service told me it was not possible . So, I returned the item and this procedure was/is extremely slow. Already more than 1 week just to return the goods to Giesswein office and I have not received any confirmation that my goods are received or that I will be issued a refund .. The item was received by Giesswein last Thursday
”
- Richard
“
Great products. However, I tried to change my order 22 minutes after placing it but customer service told me it was not possible . So, I returned the item and this procedure was/is extremely slow. Already more than 1 week just to return the goods to Giesswein office and I have not received any confirmation that my goods are received or that I will be issued a refund .. The item was received by Giesswein last Thursday
”
- Richard
“
Federleicht, bequem, guter Service.
”
- Uwe
“
Schneller, sehr guter Service und schnelle Rückerstattung. Gutes Material und gute Verarbeitung der Schuhe. Leider haben Schuhe meiner Tochter nicht gefallen.
Gerne wieder.
”
- Gabriela
“
Schoenen waarvan de zool losliet.
Gemaild en gelijk antwoord gekregen met als resultaat dat ik een nieuw paar schoenen krijg. Geweldige service!!!!
”
- Anita