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Giesswein Walkwaren AG Bewertungen

4.6 Bewertung 33,263 Bewertungen
B-
Happiness Grade

Giesswein Walkwaren AG have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.

B

Price - Excellent

78.57%
Industry Average
Love these slippers! I saw they were highly recommended, but I resisted buying because of the price. After several more pairs of too hot, too sweaty, too hard to wash slippers, I finally gave in a bought a pair. These truly are the best slippers ever!!! I will only buy these for me and my family going forward. I wish they had kids sizes.
- Leticia W
Great product, great price!
- Anonym
Great deal - 2 for the price of 1. Now my wife ánd daughter have comfy-cosy warm feet :)
- Jan H
A-

Delivery - Fast

89.04%
Industry Average
Outstanding customer service, very friendly return/exchange experience and fast delivery (even to Australia). Thanks!
- Kai
Good quality and speedy delivery
- Liz
The wool slippers are beautiful, so comfortable. We are very pleased with them. Buying from Giesswein was very easy. The delivery was prompt and received in excellent condition. I would recommend them.
- Trish C
F

Returns Process - Difficult

23.53%
Industry Average
It's the delivery and returns process that is so bad, which means that I won't reorder as I don't want to wait up to 3 weeks to receive a refund on the initial purchase.
- ""
Its not worth the expense to return for a refund, as living in Australia means I have to pay full international shipping on returns.
- Liza A
Trying to return goods, but emails being ignored as obviously my request to have a returns label posted to me is not understood. I do not have a printer to print off my own label and a returns label was not included in the delivery package.
- Jennifer C
E

Refunds - Difficult

41.67%
Industry Average
Great products. However, I tried to change my order 22 minutes after placing it but customer service told me it was not possible . So, I returned the item and this procedure was/is extremely slow. Already more than 1 week just to return the goods to Giesswein office and I have not received any confirmation that my goods are received or that I will be issued a refund .. The item was received by Giesswein last Thursday
- Richard
Great products. However, I tried to change my order 22 minutes after placing it but customer service told me it was not possible . So, I returned the item and this procedure was/is extremely slow. Already more than 1 week just to return the goods to Giesswein office and I have not received any confirmation that my goods are received or that I will be issued a refund .. The item was received by Giesswein last Thursday
- Richard
It's the delivery and returns process that is so bad, which means that I won't reorder as I don't want to wait up to 3 weeks to receive a refund on the initial purchase.
- ""
97.29%
Industry Average
Brilliant choice & service - would recommend!
- Kate K
Outstanding customer service, very friendly return/exchange experience and fast delivery (even to Australia). Thanks!
- Kai
Ich bin Service zum Umtauschen und Qualität der Schuhe sehr zufrieden.
- Holger