Giesswein Walkwaren AG have a Customer Happiness Grade of B-. Customers love their delivery and customer service but are unhappy with their returns process and refunds.
“
Love these slippers! I saw they were highly recommended, but I resisted buying because of the price. After several more pairs of too hot, too sweaty, too hard to wash slippers, I finally gave in a bought a pair. These truly are the best slippers ever!!! I will only buy these for me and my family going forward. I wish they had kids sizes.
”
- Leticia W
“
Great product, great price!
”
- Anonym
“
Great deal - 2 for the price of 1. Now my wife ánd daughter have comfy-cosy warm feet :)
”
- Jan H
“
Excellent quality,very fast delivery from Austria to Luxermbourg!
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- Stephen L
“
Order and delivery worked flawless and super fast. Thank you.
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- Anonym
“
Excellent product but very slow delivery. Be patient!
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- Alasdair S
“
Shoes were oversized by one size, I bought a uk size 8 equivalent but they are the same size as a uk 9, they fit okay a little long, but other reviews of poor returns experience has put me off swapping them.
”
- ""
“
It's the delivery and returns process that is so bad, which means that I won't reorder as I don't want to wait up to 3 weeks to receive a refund on the initial purchase.
”
- ""
“
Its not worth the expense to return for a refund, as living in Australia means I have to pay full international shipping on returns.
”
- Liza A
“
Giesswein were immediately informed, sent video evidence and a refund requested, instead they chose to send it again with the same company and ignore my requests so it arrived late and cannot be used as I am not there to receive the parcel and wont be for 6 weeks.
”
- T K
“
Great products. However, I tried to change my order 22 minutes after placing it but customer service told me it was not possible . So, I returned the item and this procedure was/is extremely slow. Already more than 1 week just to return the goods to Giesswein office and I have not received any confirmation that my goods are received or that I will be issued a refund .. The item was received by Giesswein last Thursday
”
- Richard
“
Great products. However, I tried to change my order 22 minutes after placing it but customer service told me it was not possible . So, I returned the item and this procedure was/is extremely slow. Already more than 1 week just to return the goods to Giesswein office and I have not received any confirmation that my goods are received or that I will be issued a refund .. The item was received by Giesswein last Thursday
”
- Richard
“
Das Produkt ist sehr gut, schnelle Lieferung und prei/Leistung stimmt auch.
Besonders hervorheben möchte ich den Kundendienst und Service, sie machen das wunderbar wenn man ein Problem und dadurch zeichnet sich ein Produkt auch aus.
”
- Jörg C
“
j'utilise les produits depuis plusieurs années, j'en suis très satisfaite. Ils sont beaux et confortables en toutes saisons. Le service clients est parfait. Juste un petit défaut: les cartons d'expédition sont bien trop grands pour une boîte de chaussures, empêchant sa livraison en boite aux lettres recevant pourtant des colis.
”
- Valerie C
“
Noch nie so gute und bequeme Schuhe gehabt Dankeschön daher Service perfekt
”
- Gabriele