Giesswein Walkwaren AG have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.
“
The specials are very attractive in drawing business but I found this an unfriendly approach in terms of welcoming new customers especially as the chaussures are sold at quite a high price point.
”
- Anonym
“
Bought these exceptionally comfortable boots for my wife, worried as she could be funny over her feet & boots. Result over the moon with them, certainly comfy & a perfect fit, thank you very much for quality at a reasonable price!
”
- Grum T
“
For a slipper of this price and caliber, they should have all-natural insoles (cork, wool (with no polyester) and leather, etc).
”
- BDel
“
very easy to navigate the online shop, fast delivery and the slippers are amazingly comfortable.
”
- Hasnita G
“
Beautiful slippers quick delivery
”
- ""
“
Delivery was very timely. The slippers are of very high quality. The fit was perfect and they are very comfortable and warm. I will be now be looking at purchasing sneakers.
”
- Daniel C
“
It's the delivery and returns process that is so bad, which means that I won't reorder as I don't want to wait up to 3 weeks to receive a refund on the initial purchase.
”
- ""
“
Its not worth the expense to return for a refund, as living in Australia means I have to pay full international shipping on returns.
”
- Liza A
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Trying to return goods, but emails being ignored as obviously my request to have a returns label posted to me is not understood. I do not have a printer to print off my own label and a returns label was not included in the delivery package.
”
- Jennifer C
“
The shoes I received were lovely but unfortunately neither pair fitted so I returned both pairs. I have only received a refund for one pair and despite multiple emails and an unsuccessful phone call to Germany have not had a response from customer services or a refund for the second pair.
”
- Sue B
“
It's the delivery and returns process that is so bad, which means that I won't reorder as I don't want to wait up to 3 weeks to receive a refund on the initial purchase.
”
- ""
“
I still haven't received the parcel. Evri appear to have delivered it to the wrong address and I'm waiting for either the parcel or a refund.
Please phone me on 07881 581124
”
- Lucy C
“
Wie immer, guter Service und einwandfreie Qualität
”
- PETER
“
Super Qualität, schnelle Lieferung, kompetenter Service
”
- Anonym
“
Es gibt tolle, bequeme und warme Schuhe. Ich bin begeistert von den Schuhen und den Business Socken und jetzt auch von den Trekking Socken.
Der Service ist hervorragend.
Da bleiben keine Wünsche offen.
Herzlichen Dank an das giesswein Team.
”
- Michael
