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Giesswein Walkwaren AG Bewertungen

4.7 Bewertung 29,542 Bewertungen
B
Happiness Grade

Giesswein Walkwaren AG have a Customer Happiness Grade of B. Customers love their prices, delivery and customer service but are unhappy with their returns process.

A-

Price - Excellent

85.71%
Industry Average
For a slipper of this price and caliber, they should have all-natural insoles (cork, wool (with no polyester) and leather, etc).
- BDel
Three stars only because slippers in this price range should have a soft insole. The foot bed is form fitting which is nice with some arch support but just a glued on felt insole with no cushion.Some sort of foam insole is needed for comfort right out of the box.
- Judith L
Nice slippers, nothing special. Thought the back would be a little higher to hold foot better. I purchased them for the quality materials used and the on sale price.
- Rob
A

Delivery - Fast

91.36%
Industry Average
I love the Dannheim men’s woollen slippers they are so comfortable. The order process using the website is so simple and quick and efficient. Delivery is as promised and the packaging is very good.
- David W
I'm very pleased with my shopping experience with Giesswein. My shoes are a comfortable fit and I'm delighted with the quality and the finish. The delivery was very fast, and all items in my order were packed with care. I would be happy to buy from this company again.
- Anita
Great slippers - well made and sturdy. Speedy delivery. Thank you
- Jan
E

Returns Process - Difficult

38.46%
Industry Average
You do not send returns label with product. Many people do not have access to a printer so do not know how to return goods.When contacted the team were not helpful at all.Very frustrating.Also returns time info confusing.
- ""
Not had any confirmation of my returns arriving and my account credited?
- Hannah L
While the product is well made your returns system is below par. I returned the clogs - order no. GWUK124126 / invoice number 15185298 on 29/02/25. No acknowledgement from you, and no positive outcome for your " customer". Each process has been antediluvian and barely dot for 2025.
- Katherine S
C

Refunds - Average

62.50%
Industry Average
Customer service was good. The shoes I ordered did not meet the expectation that I had formed having owned Giesswein slipper before. They looked quite cheap and felt flimsy. I ordered on 26 May, returned them the day after I got them and today I have the notice of refund. That is good. On balance, I gave three stars, average between 1 fir the product and 5 for customer service.
- Paolo C
Excellent product quality. Prompt delivery and no delay in refund for part of the order which had to be returned because of uncomfortable fit.
- Nigel S
The mens sippers do not fit American feet very well. Even after returning to reorder a larger size they are tight. Still waiting on my return refund weeks later as well. Had to buy the replacement size separate from the return.
- Kathy R
97.19%
Industry Average
Sehr gute Produkte. Leider derzeit gerade das was ich möchte = Ausverkauft (was ja die Produktqualität nochmals bestätigt). Der Kontakt mit dem Service ist auch einwandfrei und lässt keinerlei Kritik aufkommen. Weiter so. Immer wieder gerne.
- Dieter
Sehr guter Service!
- Irmgard
Wie immer eine top Qualität und eine super Kommunikation inklusive reibungslosem Service !! Vielen Dank.
- Anonym