“The company, Glencara who are based in Galway profess to make Hand made Irish Jewellery from Dunguaire Castle since 1978.
I have recently found out that Dunguaire Castle is the property of Galway County Council and that the owners of Glencara used to run some market stall there once a week. I am just one of the many hundreds of people who have been caught out by an elaborate online jewellery fraud which is being run from Galway and Belfast in Ireland.
Shortly after paying for a claddagh ring on glencara site, I had a feeling that something wasn't right and decided that I should check online reviews again, about Glencara and was shocked to find hundreds if not thousands of very negative reviews about delivery, refunds and quality of the jewelry given by this company Glencara. I was really deflated, and stressed so decided to email them telling them that I wanted an immediate refund, however they sent a reply telling me that the ring would be dispatched on the 1st of November. I mailed them again trying to have this order cancelled and a refund applied but they totally ignored my requests regarding the refund. The ring arrived on November 12th along with a free, metal chromed piece of cheap costume jewellery as a free gift. I opened the box to see a very thin, insignificant ring unlike that which was described on their website. I had just paid €287.00 for something that resembled costume jewellery. I then checked for hallmarking inside the ring and noticed that the ring was stamped with the numerals 925, however the quality of the stamp compared to other silver and gold jewellery we had made me suspicious. I decided to get in touch with Dublin Castle Assay office and sent them a picture of the 925 stamp.
The very next day I received an email from Dublin Castle Assay office telling me that the photographed item did not appear to be hallmarked, adding that, By Statute, all precious metals sold in Ireland, must bear an Irish Hallmark or an International Convention Hallmark, applied by an Independent body in another Member State of the EU that provides equivalent information to the marks referred to in the Irish Legislation.
I emailed Glencara and asked them for an explanation, I never got a reply. I've since tried to contact Glencara but my messages are not being answered. I have since found out that Glencara Import their jewellery from Asia, it is simply repackaged in Ireland and sent to each customer with an Irish postmark. this company are an international operation selling their Jewellery around the world with thousands of complaints from customers in the UK, Ireland, United States, Canada, Australia amongst other places. The registered address which I believe to be a virtual office is: Unit 12, Glenrock Business Park, Ballybrit, Galway. Tel: 091 763 921. Although they do have a virtual office in Belfast and I believe in the USA too.”
“Achtung Betrug!! Schmuck sah komplett anders aus als auf den Bildern. Rückerstattung erfolgte auch auf mehrfache Nachfragen nicht. 750€ wurden somit geklaut und müssen jetzt über ein Gerichtsverfahren eingeklagt werden. Auf jeden Fall Finger weg!!”
“Habe einen Kriegerring aus Silber bestellt,
der ein paar Tage später bei mir ankam.
Ein wirklich sehr schöner Ring mit über -
ragender Verarbeitung. Ich würde gerne
wieder bei Glencara einkaufen.
Ich war sehr zufrieden mit dem Kauf !
Hans Ring - Bayern”
“Habe 2 Paar Ohrringe bestellt, sie entsprechen meinen Erwartungen, allerdings etwas klein. Als Geschenk bekam ich von Glencara eine wunderschöne Silber Kette mit großem Kleeblatt Anhänger. Darüber habe ich mich sehr gefreut. Alles wurde rasch geliefert und war gut verpackt. Gerne wieder.”
“Achtung Betrüger! Ein bestellter und per Kreditkarte bezahlter Ring ist überfällig, wird einfach nicht geliefert. Die Versprochene Tracking-Nr. bekommt man nicht. Alle Antworten des Supports haben exakt den gleichen Wortlaut (sie wären überlastet und man solle Geduld haben, Trackingnummern würden aus Kostengründen nicht vergeben). Man geht überhaupt nicht auf die Nachrichten ein. Fristsetzungen und Rückzahlungsforderungen werden ignoriert. Mitteilung das man die Unterlagen der Polizei übergibt werden ignoriert. Wahrscheinlich geht man davon aus, das die Rückbuchung so teuer wäre wie der Warenwert, man das daher nicht macht und die Polizei über Ländergrenzen ebenfalls nichts erreicht. WARNUNG: BEI GLENCARA NICHTS KAUFEN!”
“Item in post,then email to say.mistake item not a available.
Could not get answer on phone and online chat said contact by email,did this and requested alternative item,was promised this would arrive in two days.No chance,five days later emailed company reply was problem with Royal Mail.Having at last received the item and looking at the tracking record I was being fed incorrect info.Dont deal with this company.”
“Hi I have been dealing with them since early October last year for my brothers 50 th a ring and black rhodium cross same as most these posts took my money very quickly ,but I got told in post did not arrive so I responded with email ,not arrived so they said they would resend but alas still nothing until November when I got told oh yes it’s on it way ,oh it will be on the way excuse for delay jeweller was doing rhodium work that was why I had not got the item arrived not with black rhodium on ,so then I said thought the delay was jeweller putting rhodium on that was the delay they came back with wrong cross sent to you ,so got hold of them and said I wouldn’t return the cross until I got mine , but email came back you have to return before you get your cross ,but now I got email to say they have updated their range of rhodium crosses sent pic of one not as good as the one I have got ,so I sent message back to them I will keep and they can pay the difference in price back to me no hope in hell then ........ so please do not and repeat do not buy from this unreliable shoddy excuse of a business worst company I have done sales with ,not even offered a discount for the time it has taken and still couldn’t get the actual cross I ordered”
“Just like everyone else I was scammed. Ruth is useless. They don't have items in stock and won't help you by email.
Don't waste your time or energy.
Scammers my story is the same as others posted. They should be shut down.”
“Customer service absolutely appalling. Item not delivered. Took them weeks to reply about it and now wont give a refund even though item never arrived.”
This order was sent twice to Mexico from Ireland ,once without tracking and once tracked with registered post. It was refunded when the second one was sent also
Glencara
“This is the MOST disgraceful company on the face of the earth. How can people do this. People are literally losing hundreds of Euro on this silly scam. It’s not like a page selling dodgy electronics. It is actually selling sentimental items to people at high prices and not delivering!! Then keeping the money!! Please please please do not buy from this company. Absolutely disgraceful behaviour!!!!!!”
“Ordered a Valentine gift and paid extra postage to ensure guaranteed delivery on Thursday 11th Feb. No delivery as yet and I have now bought alternative gifts. Helpline refers you to the email address. Four emails sent without reply!!! It appears this company was quoting guaranteed delivery dates simply to secure more online orders prior to Valentines day. GUARANTEED DELIVERY FOR VALENTINES DAY. marked in red across the website, even with standard postage when I ordered ! Recommend you look elsewhere!”
“Ordered as a Christmas present a number of item. The main item was delayed. When it arrived it was too small so I returned it at my own expense. The 2nd ring came back too small and felt exactly the same size. It to was returned and I asked its size to be checked with no reply. They sent a ring sizer when I took pics and a vid of applied. I asked the 2nd ring to be checked for size as I felt it was the same size as the initial ring. They now have my ring and after numerous emails won’t reply. Disappointing service. It’s now the 13th Feb and my girlfriend still hasn’t worn her main Christmas present.”
“Looks great on the website. In my case what I actually got was like something from a Christmas craker .. buyer beware!!!!!Still waiting on a refund...”
“I have revised my original review from 1 as the item did turn up but late. I returned it and received a prompt refund. Only a 4 as communication could have been a lot better in the first instance and delivery promises kept.”
