“I am really pleased with my shoes. The shoes do run big lime the advertise, but I still ordered my size because of bad experience with ordering shoes. I appreciated the two sets of insoles that came with the shoes, I just took one pair and placed them in my shoes and my shoes fit perfectly. I will be ordering another pair soon.”
“I've been getting my shoes from G-Defy for years now and for my plantars Fasciitis this is the only shoe I will wear. Just ordered a new pair and so far I love them!”
“I was desperate when I found this shoe brand. I'd spent nearly $200 on a different brand that is very popular amongst healthcare workers and that pair of shoes spent more time under my table than they did on my feet. After about 2 months of wearing said shoe, I found Gdefy on AMAZON. Since that day back in 2023, I am a firm believer that Gdefy is onto something great!! I have been a nurse for 19 years and I would LOVE to be a brand ambassador for Gdefy! I have gotten fellow co-workers and well as patients started wearing these shoes! I am on pair 5 or 6 and I do not see me going anywhere else anytime soon! I have chronic back pain, I have plantar fasciitis and chronic knee issues. These shoes keep me going! I even like to wear them while doing heavy duty cleaning around the house! To be honest, I would be in tears at then end of my work day in other shoe brands. Not a drop of tears in regards to my feet since finding you all in 2023! Thank you, Gdefy!”
“This is my 3rd pair of Gravity Defyers. When it comes to feet that have issues, these are the shoes to wear. I am going to a Podiatrist right now and his opinion is G-Defys are the best on the market. And the styles are getting trendier and trendier. Thanks.”
“I have been wearing gravity defyer for 12 years and I do like the technology. However your exchange policy and return policy on your website is very difficult. I've never had to exchange or return gravity to fire until this last purchase where I bought some sandals for my husband that were on sale. There was no way to exchange them for a smaller size on your website and I was told that we would have to pay the retail price on the exchange which is ridiculous! Because of this horrible experience that went on with customer service for days (it's impossible to reach them by phone only by email). I am not going to be purchasing gravity defyer any longer! I buy almost everything online and have never had such an awful experience with a return or exchange. I really did want to get the sandals that I bought in a smaller size in another color and it did show that they were available with those options but it did not give me the exchange option on the return part of the website - even though the inventory showed these sandals were available!”
“To anyone that it is seeking good customer service, knowledgeable help - on any situation to deal with your foot strike.. DO NOT CALL THIS COMPANY! I still have had not resolution about the shoes I bought, asking for inserts for Supination and received inserts CLEARLY marked for Pronation. THIS IS THE WORSE EXPERIENCE i HAVE EVER HAD. The most recent communication I received from Gravity Defyer Medical Technology was to ask if I would like to change my negative review.. So how is this one??”
“I am updating my previous review of Gravity Defy. It is sad that I had to give them a poor review on the website in order to receive my shoes, however since I did. Give them a poor review. I received my shoes today therefore I am writing you at a three in the past I would’ve given you a five out of five because I love Gravity Defy and I have never had any problems until recently. I do plan to continue ordering as I love the shoes and they are the best shoes I’ve ever found for my feet. My husband loves your shoes please. I can’t urge you enough to get your customer service straightened out. thank you for shipping my order and in the future, please have your customer service answer the phone to help customers with their orders.
Kind regards
A long time customer
April”
Hi there,
We definitely don’t want you to feel any discomfort! Please reach out to us at customercare@gdefy.com, and we’ll be happy to help you exchange your pair for a wider fit that gives your toes the space they need.
The good news is that we carry this exact style in both Wide and Extra Wide options, designed especially for feet that need more room and comfort. It really sounds like the Medium width is a bit too tight and putting pressure on your little toes.
We appreciate you giving GDEFY a try and want to make sure you’re walking in total comfort.
– The GDEFY Team 👟
“Absolutely the worse customer service. Be aware, there is not a real human you can talk to. When you call cust service the voice recording states they cannot help you now and to call back. The online system will not accept an exchange and tells you to call Customer Service. What a joke! I made 5 attempts for an exchange in size......I'm returning the product.”
“My only complaints are the inconsistency of the length of the shoelaces (some are plenty long, others barely long enough to tie) and what seems to be the inconsistency in the sizing of the shoes (I wish I could try them on in a store before buying instead of ordering them online). Otherwise, the shoes are wonderful -- they really do ease pain and make it so much more comfortable to walk and stand. I've stocked up a bit on these because I do not want to be without them.
One day I stupidly stood practically all day in my house slippers and the next day I didn't think I was going to be able to walk at all because my feet were in so much pain. I put on my Gravity Defyer Energiya shoes and was able to stand and walk comfortably all day! I really appreciated having them to relieve my pain and allow me to function. They are fantastic!”
“I did not like the shoes and decided to return them. This has been the worst customer service experience I have ever had. I do not ususally write reviews but felt compelled....”
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