“Very good quality and price for a vintage style towel rail,thank you.
Didn't understand that it said Royal Mail, but turned out to be a random courier somehow attached to Royal Mail, so had to walk a mile and back to pick it up. Odd. Royal Mail ain't what they used to be.”
“Half wondered if my order was going to arrive as I got no confirmation email - but lo, it did and in resonable time.
I ordedered a set of shelf brackets and they are nicer in person than on the website so very happy.”
That’s wonderful to hear! We’re so glad you had a great experience with us. Your satisfaction is our top priority — thank you for sharing your feedback!
We truly appreciate your positive feedback. It’s great to know that our product/service met your expectations. Thank you for choosing us — we look forward to serving you again!
Thanks a lot for your lovely feedback! We’re so happy you love the handles and the brass colour. Knowing you had a great experience with us really makes our day!
“I have not received my product or received any information as to when it will be arriving only a confirmation of purchase email, then I receive this email to ask for my review of the non existent product 🫤”
Hi,
We’re very sorry to hear about your experience and that your order has not yet arrived. This is certainly not the level of service we aim to provide. Could you please contact our customer service team with your order details so we can investigate this immediately and update you on the delivery?
Thank you for bringing this to our attention, and we’ll do everything we can to resolve this quickly for you.
Thank you for your feedback, and I’m very sorry for the mix-up. It looks like you received the wrong item, and I completely understand your frustration. Please contact us directly so we can send out the correct toilet roll holder right away or arrange a refund—whichever you prefer. We appreciate your patience and will work to ensure this doesn’t happen again.
“Good service after initial glitch
Quality of handles excellent (stainless steel) but supplied screws could have been longer. That was a supplier issue though.”
Thank you for your feedback! We’re glad you’re happy with the quality of the handles and appreciate your understanding regarding the initial glitch. We’ll pass your comment about the screw length on to the supplier to help improve future orders. :)
“No stars as I think they have ceased trading with the result that they are not in a position to honour a refund I was due so why are you asking for reviews ???? would appreciate your reply !”
