At Hatstore.ca, we deliver customised hats that enhance your brand visibility, using quality materials, designs, and exceptional support – all at unbeatable wholesale prices in Canada.
“The embroidered hats were produced with excellent stitching and clean detailing. The quality of the material and embroidery exceeded expectations. Professional service, smooth communication, and timely delivery. Highly recommended.”
“⚠️ CONSUMER WARNING – Hatstore Canada ⚠️
ILLEGAL ADDITIONAL FEES
I ordered a beanie for $30.
With shipping fees, the total already came to nearly $50.
At delivery, UPS demanded almost $30 in additional customs fees, which were NOT clearly disclosed at the time of checkout.
Real total cost: nearly $80 for a $30 beanie.
Faced with these unexpected and excessive charges, I legally refused the parcel.
Despite this, the company is currently trying to force me to pay return fees, even though:
* I never received the merchandise
* The parcel was refused before delivery
* These return fees were NOT clearly disclosed at checkout
Today, the company hides behind its “Terms & Conditions,” even though essential information was NOT clearly disclosed before the purchase, which raises a serious transparency issue.
At this time:
* The company is still trying to charge me unjustified fees
* My bank has been officially notified
* I am initiating formal proceedings with Consumer Protection in Canada to enforce my rights
I am posting this review to prevent others from ending up in the same situation and to inform consumers that these practices are illegal. See below the violated laws:
Violation of sections 219, 224 and 272 of the Consumer Protection Act (misleading pricing, hidden fees, right to a full refund), section 1373 of the Civil Code of Québec (non-informed consent), and section 52 of the Competition Act (misleading price representation).
Avoid this company. They do not comply with Canadian consumer protection laws.”
“Great quality trucker caps! The material is durable, stitching neat, and printing exactly as I wanted. Delivered on time and looked fantastic. Highly recommend their caps!”
“I ordered fedora caps for a family event, and they turned out better than expected. Since it was my first order from them, I was honestly hesitating at first, but then I got the idea to check reviews and it cleared all my doubts. The quality was premium, and the fit was just right. Initially, I was worried they might not arrive in time, but the delivery was quick. Everyone complimented the caps, and they added such a classy touch to the gathering.”
“I ordered the embroidered caps and its STRAIGHT UP NEXT LEVEL !! It gives super premium vibe . Honestly attention to detail blew me away. They just not look good but also feel solid . I'M LITERALLY OBESSED WITH IT !! 10/10 👍🔥”
“i needed baseball caps for my whole team i reached out to them at very last moment before the match they stayed true to their word and delivered everything right on time. the quality was premium !”
“Giving one star at least because I actually received the product. However, I’m surprised they had pride in the product they sent me. I ordered a print on patch and what I received was a piece of thin see through fabric glued on to the hat. I asked for help and I got ‘tough love’. Would not recommend purchasing through this company.”
“This is a partial review only as I have yet to receive 2 caps I ordered over 2 weeks ago. They sent them swiftly using DHL however the parcel has been stuck at customs in Frankfurt for 2 weeks now?! I am aware hatstore cannot do much yet just telling me to wait and now not even responding to my query is poor customer service. If they were client-focused they would at least try to figure out what had gone wrong, offer a refund, or send 2 new hats again. Their stance is basically - customer has already paid, goods have been shipped, it’s now not their problem anymore.”
“Awful experience. They sent the package to Canada Post (not my home) and are charging abusive international fees, even though the delivery should be free given the price of purchase.”
“The custom snapback hats were perfect for our brand launch. The embroidery was sharp and detailed, and the structured crown gave a premium look. The adjustable snap ensured a comfortable fit for everyone. These hats are stylish and durable, great for events and promotional use. We received so many compliments, and people kept asking where they could get one. If you want custom hats that stand out, this is the best option.”
“It was really simple to get a bespoke hat from Hatstore Canada. The finished product was of excellent quality and was delivered on schedule, and the design process was easy. Will make another purchase”
“I adore my new personalized hat! It is precisely what I intended, fashionable, and long-lasting. Excellent client support and prompt delivery. Five star ratings!”
“I came into Hatstore Canada when searching for a distinctive present. Because of the amazing customizing choices, I was able to make a very unique cap. The team made sure the design was flawless prior to production, and the process was simple.
I was astounded by the hat's craftsmanship when it arrived; it was much more stunning in person! The entire quality, fit, and stitching were flawless. I now always get my bespoke headwear and accessories from this store. Hatstore Canada, fantastic work!”
