“The actual online shopping experience was very good. However,the product purchased was of very bad quality. On one of the lanters the ring used for hanging it up cracked straight away and the light switch, with illumination being one of the key features , was stuck in the off position from the start and can not be moved. There it's origin in China showed off..no stars for the product,5 stars for the online shopping experience.”
“The product itself was fine no problems there. When we tried to put 2 together was a nightmare. They just wouldn't stay together. It took a very long time to get them erected as they just kept coming apart. Now I think they are going to fall down.”
“Box badly damaged and torn, piece missing. Very quick response from email, with an option to return, choose not to return box as too heavy and no post office close by me. Other goods arrived very promptly and in very secure condition”
“Happy with product, unfortunately packaging could be better. One of the smaller items was stuck into box right at spot where you need to open tape with a blade.”
“I paid an extra 9.99 for same day dispatch but only to find out item was not in stock, no refund given, very poor communication between purchase and delivery date”
“I found heavens good to deal with. I was very disappointed because it say I would get a code for 10euro off for being a first time customer but I did not receive this. I do want to order again if I can get a discount.”
Hi Margaret,
Thank you for your recent purchase and taking the time to leave us your feedback.
I am sorry to hear you have had an issue with your promo code. I have sent you an email, containing a discount code to use on your next order!
Kind Regards,
Shannon
“I recently bought a 55 inch Tv & bracket, tried to buy it Online my house wifi was down, spoke to a Girl on the phone & she said she could not help me to do my transaction over the phone. I eventually got to go online & purchase.”
Hi Orla,
Thank you for taking the time to leave us your feedback.
I apologise for the inconvenience but unfortunately we can not accept payments over the phone for security reasons and fraud prevention.
We appreciate your custom and hope to see you again!
Kind Regards,
Shannon
