“You sent me a badly packaged step ladder. It is missing 4 bolts/screws to secure the 2 safety rails. It is missing 1 of the rubber grip legs to the bottom of the metal, making the ladder dangerous and unstable to use and it will damage/mark any surface it is put on once someome steps onto the ladder. I called your customer care, I emailed you and you suggested that I return the faulty ladder at my cost. This is in breach of my customer rights, you have some nerve/cheek.”
“Wry easy to shop at Heavins.ie…. Found what I needed…it was processed and delivered reasonably fast.. even though it was over the long eeekend… would recommend to anyone…”
“The actual online shopping experience was very good. However,the product purchased was of very bad quality. On one of the lanters the ring used for hanging it up cracked straight away and the light switch, with illumination being one of the key features , was stuck in the off position from the start and can not be moved. There it's origin in China showed off..no stars for the product,5 stars for the online shopping experience.”
“I was looking for an affordable UPS system to protect medicines and infusion bags in a medical fridge at home, in the event of a power outage.
I received excellent advice from Heavins, and subsequently putchased an Anker Solix unit from them. It arrived the following day, to Gorey, Co Wexford.
It is better than I had hoped for, running the fridge (123w), filled to capacity, for 12 hours. It fully recharged in less than two hours.
Brilliant service and product.”
“My first order with Heavins was a smooth transaction. The checkout process was quick and easy, and the order arrived within two days. It was packaged well, with tape added to the lid to prevent spillage during shipping. The customer service was excellent.”
“I recently bought an electrical appliance from Heavins.ie. I didn't know about this store but when I Googled the item I wanted, Heavins showed up with a very competitive price. The website is friendly and straightforward and after placing my order, I was kept up to date with delivery and tracking information. All in all a pleasant shopping experience. Highly recommended.”
“Excellent service. Ordered my generator and collected it the same day in store. Staff at the store were really helpful, they even loaded the generator into my van for me. Highly recommended.”
“Excellent service from this company, found exactly what we wanted and delivery was quick and efficient. Felt like a more personal service than we would have received with bigger companies”
