HeliumFarm Reviews

3.6 Rating 207 Reviews

63 %

of reviewers recommend HeliumFarm

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3.6

Based on 207 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	100%
Customer Service
Communication Channels	Live Chat, Email
Queries Resolved In	Under An Hour

Visit Website

Email:

sabrinanebulak@gmail.com

Location:

3998 Thunder Road,
San Jose
California
95110

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“WARNING: Looks good, but my experience (and you are starting to see this from other reviews too) is that once they have taken your money and maybe given you a bit back, they will stop making payments until you "Complete your KYC". KYC stands for Know Your Customer, and is a common practice for Banks and other legitimate financial institutions. The difference between Helium Farm and a legitimate financial institution is that legitimate financial institutions _won't *take* your money until you have completed KYC_. Helium Farm will gladly *take* your money, but then suddenly get all serious about KYC _when it's time to start *paying you back*_. This was my experience: I sent crypto and purchased a package (no KYC needed), started to get payouts, and was able to withdraw. Sent more crypto, purchased another package (again, no mention of KYC when HF is _taking_ your money). Went to withdraw a few weeks later, suddenly "no withdrawal until completed KYC". And despite having uploaded and emailed passport, bank statements, payslips, transfer receipts, over 8 weeks ago now, and followed up dozens of times, it's still not completed. Their email support no longer replies. Their chat support is very perky and responsive, probably because they're more of a sales function. As soon as you ask them about status on KYC, they say "oh for KYC you need to use email support". So, before you send money, why not do a bit of "Know Your Client" of your own: who is this company? Where are they based? What do you know about them? What happens if they decide to just take the money and run? I knew when I sent crypto to an anonymous site in Georgia (Central Europe, not US) that there was a chance it was a scam, I rolled the dice. Please be sure to consider my review carefully (and the other ones like it that are starting to appear amidst all the "ooh helium is great" type reviews). Helium itself IS a incredible concept, really exciting, however sending your money to an anonymous organization and then never getting it back, not so much. And yes, like many other reviews I was also enjoying the experience during the time I was able to withdraw. Little did I realize, the fun was soon going to stop. You've been warned!”

Helpful Report

Posted 1 year ago

We regret to inform you that we are unable to accept the documents you have submitted as they do not meet our verification standards. As a regulated entity, we are required to verify the authenticity of payments flagged for anti-money laundering (AML) purposes. Unfortunately, our partners have rejected your Know Your Customer (KYC) documentation due to concerns about their authenticity. We understand the inconvenience this may cause, but adherence to regulatory requirements is crucial in the crypto industry to ensure the security and legitimacy of all transactions. At this time, your account will remain suspended until we can resolve the issues related to the origin of the flagged transactions. We appreciate your cooperation and understanding in this matter. Please do not hesitate to reach out if you are able to provide the necessary valid documentation or if you have any questions regarding this process.

Posted 1 year ago

“WARNING - IT'S A SCAM, AND HERE'S HOW THE SCAM PLAYS OUT: 1) Nice idea, nice website, you send crypto 2) You may be able to withdrawn once or twice 3) You may be minded to buy more after successfully withdrawing 4) One day you come to withdraw, and there's a message "No more withdrawals until you complete KYC". 5) And of course, since the company is a scam, there is no KYC, just confusing UI, so-called customer support that does respond quickly, contradictory emails from support, chat support claims they can't help, email support very slow and circular. 6) Website keeps crediting your account with HNT, but since you can't withdrawn it, it's just pure fools gold. I knew when I sent crypto to an anonymous site in Georgia that there was a chance it was a scam, I rolled the dice. Warning to others: HELIUM.FARM aka HELIUMFARM.COM aka HELIUMFARM.NET IS A SCAM. THEY WILL ACCEPT YOUR CRYPTO, MAYBE EVEN GIVE SOME BACK, BUT THEN TURN OFF THE TAPS LONG BEFORE YOU GET EVEN 25% BACK. Oh, and waste a LOT of your time bouncing you getting you to submit documents, then rejecting them, then asking them to be uploaded again, then emailed, oh no, then uploaded, you bounce around between support reps while you still think you have a chance to "get your KYC completed" - they're likely just laughing at you.”

Helpful Report

Posted 1 year ago

We regret to inform you that we were unable to locate your account in our system. For further assistance, please reach out to us via email at mail@heliumfarm.net, including any email addresses or usernames you might have registered with us. Best regards.

Posted 1 year ago

“I'm happy to read that other users seem to be satisfied with helium farm. Unfortunately I cannot chime in with the enthusiasm. I bought two mining plans in January and the daily rewards come in as promised. However, I have been trying for over a month now to withdraw my rewards to my helium wallet. I submitted all the required documents for their KYC process - and nothing happened up until today. I'm politely going on their nerves on a regularly to inquire any process. I receive friendly, but unhelpful answers ("it's going to be processed very soon", "It's our KYC taking that is taking care of this"). No feedback on whether there is something wrong with the information provided, no definite answers as to when this is going to be processed. I'm afraid I have to accept that the money spent is lost.”

Helpful Report

Posted 1 year ago

Dear Torben, I hope this message finds you well. I understand your concerns and the eagerness to proceed smoothly with your transactions. However, I must emphasize the paramount importance of complying with Anti-Money Laundering (AML) regulations in all our operations. AML rules are not merely procedural but are foundational to ensuring the integrity and security of financial transactions. They serve to prevent financial crimes such as money laundering and terrorist financing, thereby safeguarding not only our platform but also our users and the broader financial ecosystem. Part of our commitment to AML compliance involves conducting thorough due diligence on all transactions, especially those that may appear suspicious. This process, known as Know Your Customer (KYC), is crucial for verifying the legitimacy of the funds and the identities of those involved in the transactions. It is in this context that we require valid documentation from our users. Unfortunately, as we have not received the necessary documentation from you that meets our KYC and AML criteria, we are at an impasse. Without these documents, we are unable to proceed with processing your transactions. This is not a decision we take lightly, but it is one mandated by both our internal policies and by law to ensure the safety and legality of all transactions on our platform. We understand that this may be frustrating, and we are more than willing to assist you in any way we can to navigate this process. If there are specific issues or concerns with providing the required documentation, please let us know, and we can explore possible solutions together. Our goal is to ensure a secure, transparent, and compliant transaction environment for all our users. We appreciate your understanding and cooperation in this matter and look forward to resolving this issue promptly.

Posted 1 year ago

“3rd time in a row the site is down without any notice. We will wait for it to move to a new host/domain. Again. Not sus at all”

Helpful Report

Posted 1 year ago

Unfortunately, our domain has been temporarily taken offline due to illegal abuse attacks of third parties. We are currently in discussions with our domain registrar, Eranet, to address and resolve the abuse reports as soon as possible. These processes, however, can take some time before our domain is reactivated. We sincerely apologize for any inconvenience this may cause and appreciate your understanding during this period. In the meantime, please note that you can reach us at our alternative domain: www.helium-farm.com. We would also like to assure you that your mining rewards have not been affected by this issue and have continued to operate as normal. The Helium Network remains stable, and we are committed to keeping you informed about any developments regarding our original domain. Until further notice, please use www.helium-farm.com to stay updated. For any assistance, please feel free to write us an email or get in touch with our live support. Thank you for your continued support.

Posted 1 year ago

“After few days of farming website is down for 2 days now without any notice. I am thrilled if they will be back online and if I the farming rewards will be unaffected”

Helpful Report

Posted 1 year ago

We would like to inform you about an important change that has recently taken place within our company. Due to unexpected technical developments and in line with our continuous effort to improve and secure our services, we have transitioned our online presence from the .com domain to .net, specifically to www.heliumfarm.net. This decision was made swiftly to ensure the integrity and security of our online services, which unfortunately did not allow us the opportunity to inform you in advance. We understand that this change may come as a surprise, but we assure you that this step is entirely to your benefit. The new .net domain offers us enhanced technical capabilities, enabling us to provide you with an even safer, more reliable, and efficient online experience. We want to emphasize that all plans and services have continued seamlessly, and there has been no interruption in revenue or the availability of our services. This adjustment is a testament to our commitment to quality and security, and we are confident that it will have a positive impact on how we deliver our services to you. We apologize for not providing advance notice of this change and appreciate your understanding and continued support as we go through this transition phase. Our goal remains to offer you the best possible service, and we look forward to welcoming you to our new domain at www.heliumfarm.net. For further information or if you have any questions, please do not hesitate to contact us.

Posted 1 year ago

“The site is still down. How can this be taking so long to fix? Three days seems excessive. Can we please hear something beyond a canned answer about the inconvenience.”

Helpful Report

Posted 1 year ago

Dear Valued Customer, We sincerely apologize for the extended period of downtime you have experienced. We are pleased to inform you that our services will be fully operational within the next 24 hours. Our technical team has successfully addressed all issues following the recent DNS shutdown by ICANN. A detailed press release regarding this matter will be issued shortly. Additionally, we will send a confirmation email to notify you as soon as our services are back online. Please be assured that your plans have remained active, and you will soon have access to your accumulated HNT. We deeply regret any inconvenience this may have caused and appreciate your patience as we diligently worked to resolve these issues.

Posted 1 year ago

“It is a scam!”

Helpful Report

Posted 1 year ago

We apologize for the inconvenience you're experiencing. Our team is actively resolving the issue in collaboration with the DNS, and we anticipate being back online shortly. A press release with further details will be issued soon.

Posted 1 year ago

“Website is down and can't acces funds.”

Helpful Report

Posted 1 year ago

HeliumFarm is rated 3.6 based on 207 reviews