Home Heat Uk Ltd Reviews

Name: Home Heat Uk Ltd
Rating: 2.65

2.7 Rating 17 Reviews

41 %

of reviewers recommend Home Heat Uk Ltd

Company Reviews

Questions

Visit Website

Phone:

0800 772 0534

Email:

info@homeheatuk.net

Location:

Poynters Lane, Southend-On-Sea
ss3 9ts

Write Your review

Tell us how Home Heat Uk Ltd made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Home Heat Uk Ltd 1 star review on 8th February 2024

Julie

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT USE HOME HEAT, unless your house is flooding and you have no other option do not use them - you will be left penniless, angry and still with a broken boiler. I have spoken to a couple of local plumbers who have said they are taking advantage, are scammers and should have never charged this much.”

Helpful Report

Posted 1 month ago

“called home heat out to a leaking toilet they sent out a lovely guy who was out the same day and the problem was solved within the hour thats what i call a top service thank you again home heat”

Helpful Report

Posted 5 months ago

“Hopeless money scammers. There was an emergency call out for a bathroom leak that caused the downstairs ceiling to get wet. I specifically asked for a the engineer to take off the side bath panel to ensure the leak was not just from an overflow from a shower or bath. This did not happen. It was reported that the ceiling leak was because of overspill from the shower. I paid for the whole shower screen etc to be replaced and full caulking to be done on the whole bathroom. The leak continued. I paid again for the engineer to revisit and was told that it wasn’t the overspill but dodgy pipes. I paid for the engineer to fix the pipes. The leak downstairs continued. I spoke with Jonathan about the continued leak and he hung up on me twice as I tried to express my dissatisfaction. The animosity that I have been shown when pointing out the cause of the leak has not been addressed is unjustified and rude. I have tried to be a patient and understanding client, and acknowledged when I may have been overly cautious, but my experience has led me to know that my skepticism was valid. The outcome of this dispute is still up in the air, and I will update this review if the outcome is rectified.”

Helpful Report

Posted 5 months ago

“AVOID AT ALL COSTS Awful service, we called them out and was charged over £200. They didn't have the parts needed and so had to come back the next day. We then had to pay a further £200 plus for another call out even though we had a gold plan which is suppose to give us 6 free call outs. The engineer they sent out then left the tank draining into a small bucket unattended whilst he 'nipped out'. This then overflowed and caused a new leak in the ceiling. Dreadful handling of the situation. Dreadful service....and the gentleman we spoke to was patronising and unprofessional.”

Helpful Report

Posted 5 months ago

“Poor service and unresponsive. Initial response was quick but very expensive. Boiler still leaking but they won’t come back. Will encourage customers to sign up for a years free cover but fail to respond and cancellation of policy is difficult. My advice is to stay away there’s plenty of other options.”

Helpful Report

Posted 10 months ago

“DONT USE. Very poor performance. Charged me £200 for a call-out for a severe leak. They sent out a plumber who didn't even take the bath panel off, or look at any toilet or sink waste pipes, and pointed to some tile grouting and blamed it on that. Refused to refund when I went the next day and just fixed it myself with silicone (something the plumber should easily have done in 10 minutes). I'm not disputing the £200 call out if the chap did his job right, but if you cant use a silicone gun or take a bath panel off for a £200 call out and refuse a refund that is beyond a joke.”

Helpful Report

Posted 10 months ago

“rip off merchants. £154 for one hour call out, cancelled they then shopped around and a lad came out of ours to fix did aquick fix and said if no good he would call again on way to home net day which he did found prob and he would pass on to this rabble and then was told by them he was not beening paid for call out. Then this rabble informed me it would cost £540 to replace part (£75 for it) would work out better to replace with new boiler at about £1000 now seeking to recoupe call out fee as they man was in house tor 10 mins may cost me alittle more but will cost the thousands hopefully”

Helpful Report

Posted 1 year ago

“Appaling service the tech arrived after I paid £150 for just the pleasure hit the boiler with a wrench repeatedly then overpressurised the system and left saying it needed a lot of parts I phoned endlessly and was put off saying they could not contact the tech and the parts werent in we were left a week withhout hot water / heating previous to there arrival the boiler was fine just wanted a tiny occasional drip fixed ( parts £20 from anywhere) Was told it would be £400 for the re visit and parts so paid as were desperate, eventually a week later the good tech turned up but only fitted the daighram valve kit and microswitch £20) I assumed a new pump was going to be fitted now a week or so later the pump keeps failing, so have lost all that money for £20 parts repair.i requested a bill including parts fitted and cost breakdown, they said we dont do that?????”

Helpful Report

Posted 1 year ago

“Charged £170 for a call out, turned up and said the job was too big and left. Another plumber came and found the problem and fixed it in 30 mins. Wouldn't employ this company for anything they'll rip you off and the office no helpbat all.”

Helpful Report

Posted 1 year ago

“Left me with no hot water and boiler still leaking all weekend promised to be in touch Mon but didn’t ring till Tues afternoon they said it needed a part Plumb centre is open on Sunday so why could it not be done cost me £202 and still not fixed by them so called emergency firm”

Helpful Report

Posted 1 year ago

“Disgraceful service!! Paid £142 for a gas engineer to look at my boiler do nothing and I told him the problem and he couldn't do it!! And the still changed me full price!!! Keep away!!”

Helpful Report

Posted 1 year ago

“Needed an emergency plumber as we had water leaking all over the kitchen and our regular plumber was away. They took a huge non-refundable payment upfront before arranging anything. The plumber was booked mid-morning, but didn't arrive until the evening despite several chases and false promises. He undertook such poor work, charging another large sum for a small piece of plastic, and the "repair" broke within a few weeks which flooded our kitchen again. Our regular plumber came to look at this and took photos of the work Home Heat had done to share as he couldn't believe the terrible job that had been done. Avoid at all costs.”

Helpful Report

Posted 2 years ago

“I have used them twice, never disappointed. Highly recommended them for your plumbing needs. Home Heat plumber is excellent. The price was fair. Thank you”

Helpful Report

Posted 2 years ago

“Amazing service!very grateful for the quick response and for sending an emergency engineer. He was at more door within 30 mins or less , Home Heat Plumber was very professional and explained the issue. He reassured me, not to worry and he will fix it as I was in full tears. Thank you so much”

Helpful Report

Posted 2 years ago

“We were very impressed with the service we received from Home Heat UK Ltd. Speedily completed. Cleaned up after job. Plumber was Good. Thanks”

Helpful Report

Posted 2 years ago

“I called out Home Heat UK for a major water leak I was having, they came out within the hour and had the leak stopped within 5-10 minutes! What a service! I honestly could not be happier and if I could rate them higher then 5 stars I would!”

Helpful Report

Posted 2 years ago

“Excellent plumbers used them a few years ago for some plumbing work. Called them again this year for a separate problem on our boiler and Home Heat had fixed it same day. Thanks definitely recommended”

Helpful Report

Posted 2 years ago

Home Heat Uk Ltd is rated 2.7 based on 17 reviews