HomeShield Direct Reviews

2.7 Rating 88 Reviews
41 %
of reviewers recommend HomeShield Direct

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Anonymous
Anonymous  // 01/01/2019
Great to have products cover by Homeshield. Helpful and considerate on the phone offering reasonable level of payment for those of us on fixed incomes.
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Posted 3 years ago
Got a call from Homeshield direct the young lady was really helpful and really explained to me the exact details of the extended cover on both my washing machine and washer dryer. I did call customer service the next day and got through pretty quickly for an update on when the paper work would arrive. terms came through a few days later and everything that was spoken about on the phone was covered. happy with the cover but most of all that everything that i needed to know was explained.
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Posted 3 years ago
Great Service and customer service where really helpful and quick to answer
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Posted 3 years ago
Really fast and quick service
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Posted 3 years ago
Very efficient
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Posted 3 years ago
Great service Great service. I have a few items covered with them
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Posted 3 years ago
Saved money from what i had been paying & got all paper work in a few days in the post
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Posted 3 years ago
The person I spoke to explaining much more clearly how this would work and was able to arrange a payment plan that suited me. Peace of mind if anything goes wrong with my appliance and at a fair price - thank you Jean
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Posted 3 years ago
Great insurance, my tumble dryer broke on the Monday they had someone out the very next day and had it fixed,couldn't ask for better
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Posted 3 years ago
Customer service advisor was very friendly and very helpful. Would recommend Homeshield to my friends. Thank you for your help.
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Posted 3 years ago
Superb experience. Excellent company with professional and very helpful staff. Policy set up quickly and efficiently via phone with immediate confirmation emails. Protection plan details received through the post within 3 days. Fingers crossed I won’t have to call them out but I’m assured that my machine will be looked after if I do. Certainly given me peace of mind. Well done Homeshield Direct!
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Posted 3 years ago
Very efficient and concise admin and plan appears excellent value. Have not had to call on their services so far but if it is dealt with as quickly and efficiently as everything has been to date I will be very happy.
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Posted 3 years ago
I found everything so easy and the person I spoke to was brilliant he explained everything and so please not like some of them that phone me.
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Posted 3 years ago
Very helpful. When my washing machine broke down, they sent a chap to fix it, but it could not be fixed, so a replacement of my choice was ordered, which arrived promptly and was installed. Very pleased with service.
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Posted 3 years ago
Good service Despite having an issue initially, they were very very quick to sort it out and always make the customer feel valued and put your mind at ease as soon as possible. Highly recommended.
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Posted 3 years ago
My dishwasher broke in lockdown. Spoke to them and they said it is unlikley to be fixable, so they sent a new one the day day. great service.
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Posted 3 years ago
HomeShield Direct is rated 2.7 based on 88 reviews