INFINITE ENERGY GROUP Reviews

Name: INFINITE ENERGY GROUP
Address: Unit 4, The Old Stable Yard, Wood Street, Swanley, Kent
Rating: 4.88

4.9 Rating 24 Reviews

96 %

of reviewers recommend INFINITE ENERGY GROUP

Company Reviews

Info

Visit Website

Phone:

02082260086

Email:

gosolar@infiniteenergy.io

Location:

Unit 4, The Old Stable Yard,
Wood Street,
Swanley
Kent
BR8 7PA

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Anonymous

Anonymous // 01/01/2019

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“Chose Infinite Energy because Mark made a great first impression — knowledgeable and not pushy. They weren’t the cheapest, but I felt confident. Installation went in just before Christmas and initially seemed fine. Once the balance was paid, support dropped off. I discovered the batteries were discharging into my Zappi EV charger — a known issue that wasn’t explained. I was promised a call to help resolve it, which never happened. I ended up fixing it myself by putting the Zappi on its own consumer unit, costing an extra £600. I later asked for a quote to add two panels. The price was extremely high. I got four independent quotes — all were at least £400 cheaper, and I eventually had four extra panels installed for less than Infinite Energy wanted for two. Other issues included flickering house lights when charging the EV, the Zappi getting soaked during installation (caught on CCTV), cables taped together behind the consumer unit, poor isolator positioning for future batteries, incorrect advice on RCBO requirements, and a burning smell under battery discharge until upgrades were made. A £250 goodwill gesture was offered, but it doesn’t come close to covering the additional costs. Good sales experience, but poor after-sales support and overpriced follow-on work. Customer service felt excellent — until the bill was paid.”

Helpful Report

“I recently had the pleasure of working with Infinite Energy Group, and I must say that my experience was nothing short of excellent. From the initial consultation to the final stages of installation and beyond, every interaction with the company reinforced my belief that I made the right choice in selecting them for my project. I would like to provide detailed feedback on the aspects of their service that particularly stood out to me, highlighting the exceptional qualities of the company and its team. Exceptional Quality of Work First and foremost, the quality of work delivered by Infinite Energy Group was outstanding. Every aspect of the installation was executed with precision and care. The attention to detail was evident throughout the process, from the initial assessment of my property to the careful planning and installation of the energy systems. The team demonstrated a deep understanding of the technology and its application, ensuring that everything was done to the highest standard. The end result speaks for itself; the system has been functioning flawlessly since installation, and I am extremely satisfied with the outcome. The quality of the materials used and the craftsmanship displayed by the installation team were both top-notch. It is clear that Infinite Energy Group takes great pride in the work they do, and this commitment to excellence is reflected in the final product. Professional and Friendly Service One of the standout aspects of my experience with Infinite Energy Group was the exceptional level of service I received. From the very beginning, the team was incredibly easy to deal with. They were approachable, friendly, and always made me feel like a valued customer. At the same time, they maintained a high level of professionalism in all of our interactions. The team was always willing to go the extra mile to ensure that I was comfortable and informed at every stage of the process. They took the time to explain the details of the installation and answered all of my questions with patience and clarity. This level of customer service is something that can be hard to find, and it made a significant difference in my overall experience. Rapid and Responsive Communication Communication is a critical aspect of any project, and Infinite Energy Group excelled in this area. I was consistently impressed by their rapid response to any questions or concerns I had. Whether it was a query about the installation process or a question about the system's functionality after installation, the team was always quick to respond. This level of responsiveness was particularly reassuring, as it demonstrated the company's commitment to customer satisfaction. They never left me waiting for answers, and I always felt that my concerns were being taken seriously. This open line of communication made the entire process smoother and more enjoyable. Post-Installation Support One of the things that set Infinite Energy Group apart from other companies I have worked with is their dedication to post-installation support. After the installation was complete, I had a few follow-up questions and needed some minor adjustments to the system. The team was just as responsive and helpful after the installation as they were during the initial stages. They quickly addressed any issues and provided clear guidance on how to get the most out of the system. This level of ongoing support is invaluable and shows that Infinite Energy Group is truly committed to ensuring their customers are satisfied long after the initial work is done. A Company That Truly Cares It is clear to me that Infinite Energy Group is a company that genuinely cares about its customers. Throughout the entire process, I felt that they were not just interested in completing the job and moving on to the next one. Instead, they took the time to understand my needs and worked closely with me to ensure that those needs were met. Their customer-focused approach is a testament to the values that drive the company. They take pride in their work and are committed to delivering the best possible experience for their customers. This level of care and attention is what truly sets Infinite Energy Group apart from other companies in the industry. High Recommendation Based on my experience, I have no hesitation in highly recommending Infinite Energy Group to anyone in need of energy solutions. They have proven themselves to be a reliable, professional, and customer-focused company that delivers excellent results. Whether you are looking for a new installation or need support with an existing system, I am confident that Infinite Energy Group will exceed your expectations. In conclusion, my experience with Infinite Energy Group has been overwhelmingly positive. From the quality of their work to the professionalism of their team, every aspect of their service has been exceptional. I am incredibly satisfied with the results of their work and the ongoing support they have provided. If you are considering working with Infinite Energy Group, I can assure you that you will be in good hands.”

Helpful Report

“After being severely let down by another solar company I was sceptical. But from start to finish they understood and dealt with my concerns. From the rep (Marcus) to Tom and his team arriving it was a positive experience. The equipment was here the day before install and everything was completed in one day. The information on what they needed to be ready to the info on the system and the app was first class. I’d recommend anyone considering getting Solar to definitely give these a call. You might be as pleasantly surprised as I was.”

Helpful Report

“Excellent company, did extremely good work. Very easy to deal with, friendly but professional service, and rapidly replied to any questions or concerns. They also quickly dealt with any questions or support issues after installation. Highly recommended.”

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“A very professional company to deal with from the initial planning to implementation. The install was efficient with minimum disturbance and a complicated project was completed in one day. We are delighted with the result.”

Helpful Report

“Mark and his team have been great to work with from start to finish. From meeting Mark when he came to quote, the scaffolders who were great to Jack and his team of fitters who managed to complete the whole install in under a day. I can’t say enough about what a great experience it has been. They were recommended to me by a friend who’d just had a job done by them and I can see why. I would have no hesitation in recommending them to anyone who’s looking to get a solar and power management installation. Many thanks to all involved keep up the great work and service. 👍🏻👍🏻”

Helpful Report

“Excellent company. Competitively priced. I market tested 8 companies and invited 2 for a survey. The MD, Tom Forster, made the difference in my selection. Tom answered all of my detailed questions and variations to the specifications both quickly and clearly. The install team and scaffolding company were excellent. Tom has followed up since the install and has been very helpful in enabling me to understand and get the most out of the system.”

Helpful Report

“I had been thinking about installing solar power for a while. A friend recommended Infinite Energy. The company made a thorough site survey giving good practical advice. The cost estimate was accurate for the whole job. The work date fixed and commenced on time. Infinite Energy team turn up early with all materials, an impressive effort in collective efficiency followed. Job completed within the day. If you, the reader, want a Solar installation Infinite Energy will not disappoint.”

Helpful Report

“Nice and knowledge, hardworking team Great experience from start (quotation process) to finish (installation complete). I have learnt a lot from Tom & Mark and how the system works from end to end. We had a trick installation with cable runs and roof space but everything was handled with such care and dedication and the system works like a treat (as predicted). Thanks to the dedicated team who kept me updated through the process. Special mention to the installation team, Jack, Joe & Ash done a great and fantastic job. The attention to the detail is very commendable. App watching has become an addiction these days. Most important thing to mention is that they have a dedicated Service team available to resolve any issues in the long run, which gives peace of mind to the customers like me. Thanks to whole Infinite Energy team.”

Helpful Report

“Highly recommend From the first time Mark came over to quote, we could feel the difference in what Infinite Energy were bringing to the table, as opposed to the many other sales calls we received when we started looking into solar. Mark explained the tech knowledgeably, and we received a well presented and informed breakdown of our needs and projected usage (based on prior usage from utilities bills). Throughout the process, Mark & Tom have been highly responsive and a pleasure to deal with - including Jack, Joe and Jordan who came to install last week. Over all very impressed and happy with our decision.”

Helpful Report

“This is what customer service is all about. From quotation to installation and follow up the team at infinite energy were absolutely faultless. The quote was very detailed and reasonable, they were able to install within a few weeks of quoting. On install day a full team arrived and did the job quickly, quietly and efficiently. They cleaned up properly after themselves and, apart from the panels in the roof you wouldn’t know there was a system installed. Not one visible wire or any conduit at all. After install we were given a very detailed lesson in using the system and the infinite team have been happy to help with any questions ever since. We would highly recommend infinite to anyone. Great people and excellent work.”

Helpful Report

“We made a decision to go solar, of course the fitting and commissioning of the system was a bit thing for us. It had to be right we were concerned with cable runs etc. being a ex engineer I have an eye for good tidy finished job. WHAT INSTALLATION, THE WHOLE TEAM WERE BRILLIANT NOTHING WAS TOO MUCH TROUBLE WERE THE MOST PLEASANT KNOWLEDGABLE GUYS YOU COULD MEET. Thank you all for a brilliant job we are very pleased.”

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“Very good and friendly service. Always on time and very knowledgeable. We are very happy with our solar panel system.”

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“I was quite anxious about getting solar panels for my new house. I needn't have been. The infinite energy team were professional from the start. They did a site visit, unlike the other firms that I contacted. All my questions were answered straightforwardly without BS and the layout of panels on my roof is very much better than what was proposed by other companies. The installation day went very well and the team were pleasant and clearly efficient. The hardware is tucked away tidily and the cable runs are all hidden and everything works as expected. I have been showing off their handiwork to all my visitors. We couldn't be more pleased.”

Helpful Report

“Tom gave us different options and prices so we could make an informed decision. Once made, his team did a great and tidy job on the day they said they would. No let down. Highly recommended.”

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“Tom and the team arrived on time with all the equipment and our installation was up and running soon after lunch. Our cable run was quite complicated and our batteries were quite a tight fit under the stairs. They took their time to plan it all and we can see no cables and there is no damage to the roof, ceilings or walls. Excellent. Thank you too to Mark and Dale who fixed all the problems that cropped up before the installation.”

Helpful Report

“Highly recommended! Tom, Mark and the team were incredibly professional. We are so happy with the service we received, from initial meeting to post install. So glad we moved ahead with Infinite Energy.”

Helpful Report

“Everyone at Infinate Energy were brilliant from beginning to end (and even after the installation!) We had solar panels, battery and EV charger fitted and clever apps so we could keep a check on everything. Great teamwork.”

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“Tom and the team were lovely people to work with - friendly, professional and adaptable. From the start, they gave helpful advice about the installation and worked with us to create a project that was right for us. They were happy to co-ordinate with our roofer, which made life easy for us. They turned up on time, worked hard and got the job done quickly. Their aftercare is great, in terms of answering questions, and making sure we were happy. The panels look smart and best of all are working very well and are saving us lots of money!”

Helpful Report

“These Guys are professional from the first contact With the surveyor to the completion of the instal very neat and respectful of my property their knowledge of the solar products is second to none and always happy to assist if you need any further help I wouldn't hesitate to recommend Infinite to anyone with confidence Thanks To Tom and the team”

Helpful Report

INFINITE ENERGY GROUP is rated 4.9 based on 24 reviews