“I was not happy when they got my address wrong but otherwise they did very well and rectified the issue. There advice and suggestions were very useful and valuable in making a decision.”
“Thankyou Laura, very helpful and a pleasure speaking to you. Just had 1 issue with customer feedback when it was sent through via email which it would not let me complete when I opened it, it was the same with the probate forms? 4 stars all the way
I'll get in touch with L&G regarding trustees. Thanks again”
“My initial encounter was positive. I received a phone call following my enquiry, I found the person who dealt with me very professional, clear and an approachable manner. I received all my paperwork and everything was as it should be. Slight issues when deciding to cancel my policy during the cooling off period, when I telephoned the broker, who seemed reluctant to accept my decision. The information of my decision had not been passed on to the insurance company so I now have to deal with them myself directly. To the best of my knowledge, all the information I was given was to be trusted, however I was a bit surprised to find that one point was contradicted. I was informed that ..'it is illegal to have more than one life insurance policy' only to be told the opposite when calling to cancel. I remembered that my employer had one for me and remembering what I was told, I phoned to cancel because I didn't want to get into trouble, then to be told ' ...no that's ok...I know a man who had 7!' I was prompted to check with my employer because of my conversation with the broker so I know he said it was illegal, I didn't imagine it! For him to deny this part of the conversation makes potential customers think that they misunderstood or misheard and is the kind of behaviour found to be a typical character trait usually found in a perpetrator/victim relationship in cases of domestic violence and abuse. Something perhaps this company would like to consider when training their employees when using 'retail psychology' on potential customers.”
Hi Joanne, we would like to apologise for your negative experience with us. We'd like to learn more about your specific situation and make things right. If you wouldn't mind calling us on 01420 446135 at your earliest convenience, it would be greatly appreciated.
