“After several months of waiting for my policy to start due to recent events and replies from my Gp i recieved a number of phone calls just before Christmas and there after saying things were now in place. Then finding out that i had 2 policy's running in my name when i only wanted 1. Also being told my policy was set up and a D/D was set and payment would be taken on chosen date and that, still has not happened.
So all in all my experience with yourselves was not the best i could of hoped for.”
Hi Julie, we would like to apologise for your negative experience with us. We’re normally known for our exceptional customer service, and we regret that this time we didn’t.
“I must say that the assistant who spoke to me on the phone was very helpful and knowledgable with everything I asked. The issue was the company Legal and General with them demanded extra information that is not advertised or it says you won’t need to do to get insured. I was not prepared to start contacting my doctor for a medical report at this time of year and with the NHS and medical services busy with COVID-19 plus the £60 it would cost me.”
Hi Nicholas, thanks for your review e really appreciate you taking the time to share your experience with us. Due to a further disclosure relating to travel the insure wanted some more information. In regards to any costs associated with setting up the policy, L&G would not pass that charge onto you. Also L&G would contact your doctor directly. it would only be necessary for you to contact them if they were not responding to their requests etc.
Hi, we would like to apologise for your negative experience with us. We'd like to learn more about your specific situation and make things right. If you wouldn't mind calling us on 01420 446135 at your earliest convenience, it would be greatly appreciated.
