Hi Edward, we would like to apologise for your negative experience with us. We’re normally known for our exceptional attention to detail, and we regret that this time we didn’t. I can see that you have already spoken to our customer Services Team who have corrected the mistake to your satisfaction. Please accept our sincere apologies.
“Royal London advertisement on tv for life insurance is pay over £7 a month get the first month free and get a £100 shopping voucher but you have said no to that so I have emailed Kieran Kelly to cancel my policy and if I don’t here back from him saying it’s cancelled you better not take payment out of my account”
We are sorry to hear that you are unhappy with the policy. I would like to clarify your point regarding Royal London issuing vouchers which can be confusing. As we are a broker we do not issues vouchers or cover your first payment. However if you go direct to Royal London they may be in a position to issue you vouchers subject to their T&C's. At no point in the call did you ask about vouchers otherwise Kieran would have explained this too you. The reason we don't issue vouchers is that as a broker we get preferential rates which mean more often than not you get more cover for less premium coming through us.
As your policy is already set up we are not allowed to cancel a customers policy and would ask you to speak to Royal London directly as we cannot be held responsible for any subsequent payments.
If you would like to discuss this further please call our Customer Services Manager on 01420 446135.
Hi George we would like to apologise for your negative experience with us. We'd like to learn more about your specific situation and make things right. If you wouldn't mind calling us on 01420 446135 at your earliest convenience, it would be greatly appreciated.
Hi Margaret, we would like to apologise for your negative experience with us. We'd like to learn more about your specific situation and make things right. If you wouldn't mind calling us on 01420 446135 at your earliest convenience, it would be greatly appreciated.
