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Jaques of London Reviews

4.6 Rating 1,021 Reviews
B-
Happiness Grade

About Jaques of London:

About Jaques of London:
In 1795 Thomas Jaques took on his 15-year-old son, John as an apprentice. Together they established ‘Thomas Jaques: Manufacturer of Ivory, Hardwoods, Bone and Tunbridge Ware’ in Hatton Garden. We have remained a family run business ever since, with the same unwavering passion for quality games and toys.

Today we are ever-expanding our toy range and have been honoured with over 10 awards in the past five years as a result. Our Mini Minds Hub launched in 2020 to encourage learning at home. This is now stocked with over 150 free resources. We’ve been working for over 230 years to fill the world with more joy and we hope to keep striving for that goal long into the future. Why not come along for the trip with us!

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B-

Refund - Average

66.67%
Industry Average
“ I bought an item which unfortunately was broken on arrival. I contacted company & very quickly it was replaced, without any fuss & I didn't have to return broken item. Unfortunately on arrival my replacement item was also broken, I asked for refund & it was given. The toy looked lovely & I was disappointed but the customer service was excellent. ”
posted 11 months ago - Anonymous
“ I ordered the wrong article by mistake this was returned by me for a full refund good service by your team ”
posted 1 year ago - Michael
“ Produce quality products and present them well always. Unfortunately on the most recent one the packaging was damaged. I felt a 50% refund and the postage wasn't enough ”
posted 1 year ago - Anonymous
“ I would like to give five stars but the company has not replied to my request for a refund for one of the five items I purchased which isn't suitable. I am cross to be ignored and for the refund to be non forthcoming!!! There is no-one replying to two emails sent recently..... ”
posted 2 years ago - Caroline Mitchell