Jaques of London Reviews

4.6 Rating 951 Reviews

A-

Happiness Grade

About Jaques of London:

About Jaques of London:
In 1795 Thomas Jaques took on his 15-year-old son, John as an apprentice. Together they established ‘Thomas Jaques: Manufacturer of Ivory, Hardwoods, Bone and Tunbridge Ware’ in Hatton Garden. We have remained a family run business ever since, with the same unwavering passion for quality games and toys.

Today we are ever-expanding our toy range and have been honoured with over 10 awards in the past five years as a result. Our Mini Minds Hub launched in 2020 to encourage learning at home. This is now stocked with over 150 free resources. We’ve been working for over 230 years to fill the world with more joy and we hope to keep striving for that goal long into the future. Why not come along for the trip with us!

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Jaques of London have a Customer Happiness Grade of A-. Customers love their prices, delivery and customer service and are happy with their refunds.

95.83%

Industry Average

“ Good price, great quality. Bought as a present to a 9 year old, didn't have a chance to use myself. ”

- Magda

“ Quality product at a good price. Speedy delivery. Would recommend. ”

- Mr

“ I am very happy with my purchase and customer service I received. My product is excellent quality and at a great price too. My purchase was exactly what I needed and was well packaged on arrival. I would definitely recommend Jacques of London to others. ”

- Christopher

93.18%

Industry Average

“ Great products. Great Service. Quick delivery. ”

- Gill

“ Easy to.order and very quick delivery. The item ordered was very well made and robust. I will definitely use this company again in the future. ”

- Sandra

“ Quality product. Good communication and fast delivery. ”

- J

57.14%

Industry Average

“ I bought an item which unfortunately was broken on arrival. I contacted company & very quickly it was replaced, without any fuss & I didn't have to return broken item. Unfortunately on arrival my replacement item was also broken, I asked for refund & it was given. The toy looked lovely & I was disappointed but the customer service was excellent. ”

- Anonymous

“ Didn’t receive toy I had ordered despite paying for premium postage. Still awaiting refund. Can’t speak to anyone can only email. Wouldn’t use again. ”

- Anonymous

“ You order something on a great deal and they cancel it and refund before asking if you want it and it wait! Terrible ”

- Anonymous

93.09%

Industry Average

“ Received my order wrapping was lovely would recommend very good service ”

- Gillian

“ Great products. Great Service. Quick delivery. ”

- Gill

“ Great customer service. Lovely toys of great quality. I would definitely recommend them to my friends. ”

- Kathryn

Jaques of London Reviews

Price - Excellent

Delivery - Fast

Refunds - Average

Customer Service - Good