Jaques of London have a Customer Happiness Grade of A-. Customers love their prices, delivery and customer service and are happy with their refunds.
“
I am very happy with my purchase and customer service I received. My product is excellent quality and at a great price too. My purchase was exactly what I needed and was well packaged on arrival. I would definitely recommend Jacques of London to others.
”
- Christopher
“
Superb customer service. After having issues with the original courier and contacting JAQUES my order was resent and received within 3 days by a different courier. The toys are beautiful and well made at a great price. I will definitely be buying again. Thank you
”
- Mrs
“
The items I ordered arrived quickly, were beautifully packaged ,and are an excellent quality, especially as such a good price!!
”
- Anonymous
“
Fantastic company. Problems with a lost delivery but they sorted extremely quickly. I bought Canasta cards. Very high quality and attention to detail and even the cardboard box was very attractive. These cards will be enjoyed every time we play Canasta.
”
- Amy
“
What I love the most about Jacques is that the toys are made with excellent quality, the prices are fair, the purchase process is easy, and the delivery is fast. I chose Jacques to buy gifts because the wrapping is perfect, and it saves me time and material. However, I also like to support it because it's a family business that spans generations.
”
- Alicia
“
Excellent service… delivery prompt and really nice packaging. The wooden Ferris wheel I bought for my little granddaughter is amazing and she loves it . Also the hook a duck is a cute bit of nostalgia…. Excellent quality and will definitely purchase again - highly recommended
”
- Julie
“
I bought an item which unfortunately was broken on arrival. I contacted company & very quickly it was replaced, without any fuss & I didn't have to return broken item. Unfortunately on arrival my replacement item was also broken, I asked for refund & it was given. The toy looked lovely & I was disappointed but the customer service was excellent.
”
- Anonymous
“
Didn’t receive toy I had ordered despite paying for premium postage. Still awaiting refund. Can’t speak to anyone can only email. Wouldn’t use again.
”
- Anonymous
“
You order something on a great deal and they cancel it and refund before asking if you want it and it wait!
Terrible
”
- Anonymous
“
Beautiful packaging.
Wanted something for my granddaughter last Christmas and found this site online.
Beautiful gifts and gorgeous toys.
Have bought several more.
Thank you for wonderful gifts, beautiful items and great service.
Thank you.
”
- Kathy
“
Beautiful cribbage board. Great customer service. First one via Amazon was substandard so dealt with them directly and it was replaced FOC. Now my neighbours also play cribbage!
”
- Sarah
“
Very high quality wooden toys, all perfectly boxed & ribboned, and each one I've bought always brings a great deal of joy! Highly recomended for the quality and workmanship, and also for their customer service.
”
- Jayne
