Jaques of London have a Customer Happiness Grade of A-. Customers love their prices, delivery and customer service and are happy with their refunds.
“
Quality product at a good price.
Speedy delivery.
Would recommend.
”
- Mr
“
I am very happy with my purchase and customer service I received. My product is excellent quality and at a great price too. My purchase was exactly what I needed and was well packaged on arrival. I would definitely recommend Jacques of London to others.
”
- Christopher
“
Superb customer service. After having issues with the original courier and contacting JAQUES my order was resent and received within 3 days by a different courier. The toys are beautiful and well made at a great price. I will definitely be buying again. Thank you
”
- Mrs
“
Excellent product as usual. Quick delivery. Always good quality .
”
- Julie
“
Excellent quality product and very speedy delivery
”
- Anonymous
“
These are great toys, beautifully made, and become heirlooms. Quick delivery in lovely packaging.
”
- Will
“
I bought an item which unfortunately was broken on arrival. I contacted company & very quickly it was replaced, without any fuss & I didn't have to return broken item. Unfortunately on arrival my replacement item was also broken, I asked for refund & it was given. The toy looked lovely & I was disappointed but the customer service was excellent.
”
- Anonymous
“
Didn’t receive toy I had ordered despite paying for premium postage. Still awaiting refund. Can’t speak to anyone can only email. Wouldn’t use again.
”
- Anonymous
“
You order something on a great deal and they cancel it and refund before asking if you want it and it wait!
Terrible
”
- Anonymous
“
Quality products at fair prices. Prompt service
”
- Mrs Charlotte
“
Excellent customer service, good quality
”
- Christine
“
Lovely toy & excellent customer service. Part of the toy had got damaged in the post. Filled in a form and got a response & replacement sent on the same day & received it 2 days later
”
- Anonymous
