Jaques of London have a Customer Happiness Grade of A-. Customers love their prices, delivery and customer service and are happy with their refunds.
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I am very happy with my purchase and customer service I received. My product is excellent quality and at a great price too. My purchase was exactly what I needed and was well packaged on arrival. I would definitely recommend Jacques of London to others.
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- Christopher
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Superb customer service. After having issues with the original courier and contacting JAQUES my order was resent and received within 3 days by a different courier. The toys are beautiful and well made at a great price. I will definitely be buying again. Thank you
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- Mrs
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The items I ordered arrived quickly, were beautifully packaged ,and are an excellent quality, especially as such a good price!!
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- Anonymous
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It your looking for well made, traditional toys/games. This is the best company. Love the wooden toys and board games as feels so traditional and hard wearing so I’m expecting these to last years. Great affordable prices with quick delivery time. Perfect thoughtful gift for adults and children. I won’t be purchasing games elsewhere.
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- Jade
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Got this for my son’s 11 birthday gift , he loved it. Excellent quality and was well packed with quick delivery .
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- Z
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Peompt delivery and exquisitely wrapped. Toys are beautifully made and are going to be heritage toys that will last for several generations. Highly recommendable.
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- Anonymous
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I bought an item which unfortunately was broken on arrival. I contacted company & very quickly it was replaced, without any fuss & I didn't have to return broken item. Unfortunately on arrival my replacement item was also broken, I asked for refund & it was given. The toy looked lovely & I was disappointed but the customer service was excellent.
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- Anonymous
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Didn’t receive toy I had ordered despite paying for premium postage. Still awaiting refund. Can’t speak to anyone can only email. Wouldn’t use again.
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- Anonymous
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You order something on a great deal and they cancel it and refund before asking if you want it and it wait!
Terrible
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- Anonymous
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Lovely toy & excellent customer service. Part of the toy had got damaged in the post. Filled in a form and got a response & replacement sent on the same day & received it 2 days later
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- Anonymous
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Beautiful packaging.
Wanted something for my granddaughter last Christmas and found this site online.
Beautiful gifts and gorgeous toys.
Have bought several more.
Thank you for wonderful gifts, beautiful items and great service.
Thank you.
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- Kathy
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Beautiful cribbage board. Great customer service. First one via Amazon was substandard so dealt with them directly and it was replaced FOC. Now my neighbours also play cribbage!
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- Sarah
