Jaques of London have a Customer Happiness Grade of A-. Customers love their prices, delivery and customer service and are happy with their refunds.
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I am very happy with my purchase and customer service I received. My product is excellent quality and at a great price too. My purchase was exactly what I needed and was well packaged on arrival. I would definitely recommend Jacques of London to others.
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- Christopher
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Superb customer service. After having issues with the original courier and contacting JAQUES my order was resent and received within 3 days by a different courier. The toys are beautiful and well made at a great price. I will definitely be buying again. Thank you
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- Mrs
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The items I ordered arrived quickly, were beautifully packaged ,and are an excellent quality, especially as such a good price!!
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- Anonymous
“
The products are great but I ordered two by mistake and when you return it, you have to pay to return it plus they charge you the delivery cost so instead of refunding the full amount, you lose another £4.00
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- Caron
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Excellent toys speedy delivery
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- Anonymous
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Quick delivery, wrapped lovely. Carnt leave a reveiw on item as bought for a present and hasn't been opened yet .
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- Sally
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I bought an item which unfortunately was broken on arrival. I contacted company & very quickly it was replaced, without any fuss & I didn't have to return broken item. Unfortunately on arrival my replacement item was also broken, I asked for refund & it was given. The toy looked lovely & I was disappointed but the customer service was excellent.
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- Anonymous
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Didn’t receive toy I had ordered despite paying for premium postage. Still awaiting refund. Can’t speak to anyone can only email. Wouldn’t use again.
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- Anonymous
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You order something on a great deal and they cancel it and refund before asking if you want it and it wait!
Terrible
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- Anonymous
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Excellent customer service and brilliant quality products. Would highly recommend
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- Sheila
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I am very happy with my purchase and customer service I received. My product is excellent quality and at a great price too. My purchase was exactly what I needed and was well packaged on arrival. I would definitely recommend Jacques of London to others.
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- Christopher
“
The ordering process was fine, the delivery wasn’t that great. I know it’s a busy time of year for deliveries. I expected better service.
The returns is even worse, I emailed them to request a returns lable they took four days to reply and send me a returns label which I had to print myself and cover the postage.
I don’t think I’ll be buying from Jacques London again.
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- Farima
