Jaques of London have a Customer Happiness Grade of A-. Customers love their prices, delivery and customer service and are happy with their refunds.
“
High quality products, reasonable price in the sale. When the delivery company damaged my item a replacement was sent promptly by Jamie’s without argument. Thank you
”
- Eleanor
“
Good price, great quality. Bought as a present to a 9 year old, didn't have a chance to use myself.
”
- Magda
“
Quality product at a good price.
Speedy delivery.
Would recommend.
”
- Mr
“
These guys never fail. Always quality always exactly " what's on the tin". Always best delivery
I will be back
”
- Isolde
“
I had a problem with my parcel delivery as Evri lost it, contacted Jacques customer service who responded immediately offering to resend my items to my home address using a different courier, FedEx, parcel arrived the next day.
”
- Nicola
“
High quality products, reasonable price in the sale. When the delivery company damaged my item a replacement was sent promptly by Jamie’s without argument. Thank you
”
- Eleanor
“
I bought an item which unfortunately was broken on arrival. I contacted company & very quickly it was replaced, without any fuss & I didn't have to return broken item. Unfortunately on arrival my replacement item was also broken, I asked for refund & it was given. The toy looked lovely & I was disappointed but the customer service was excellent.
”
- Anonymous
“
I ordered the wrong article by mistake this was returned by me for a full refund good service by your team
”
- Michael
“
Produce quality products and present them well always. Unfortunately on the most recent one the packaging was damaged. I felt a 50% refund and the postage wasn't enough
”
- Anonymous
“
I had a problem with my parcel delivery as Evri lost it, contacted Jacques customer service who responded immediately offering to resend my items to my home address using a different courier, FedEx, parcel arrived the next day.
”
- Nicola
“
Like the toys very much.
I was VERY disappointed that, when I spent over a threshold, my free gift wasn’t included automatically. I did query this and they agreed to send the gifts if I paid postage but it was very annoying. If you qualify, you should qualify. Anyhow I’m not sure if I’d bother again which is a shame because the toys are good. Customer service should be first priority.
”
- Anonymous
“
Fantastic-toys service product and delivery also gift wrapping lovely so ECO FRIENDLY 👍🏼👍🏼👋♥️
”
- Deed Barlow
