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Jaques of London Reviews

4.6 Rating 1,021 Reviews
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Happiness Grade

About Jaques of London:

About Jaques of London:
In 1795 Thomas Jaques took on his 15-year-old son, John as an apprentice. Together they established ‘Thomas Jaques: Manufacturer of Ivory, Hardwoods, Bone and Tunbridge Ware’ in Hatton Garden. We have remained a family run business ever since, with the same unwavering passion for quality games and toys.

Today we are ever-expanding our toy range and have been honoured with over 10 awards in the past five years as a result. Our Mini Minds Hub launched in 2020 to encourage learning at home. This is now stocked with over 150 free resources. We’ve been working for over 230 years to fill the world with more joy and we hope to keep striving for that goal long into the future. Why not come along for the trip with us!

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Customer Service - Good

93.60%
Industry Average
“ I had a problem with my parcel delivery as Evri lost it, contacted Jacques customer service who responded immediately offering to resend my items to my home address using a different courier, FedEx, parcel arrived the next day. ”
posted 1 week ago - Nicola
“ Like the toys very much. I was VERY disappointed that, when I spent over a threshold, my free gift wasn’t included automatically. I did query this and they agreed to send the gifts if I paid postage but it was very annoying. If you qualify, you should qualify. Anyhow I’m not sure if I’d bother again which is a shame because the toys are good. Customer service should be first priority. ”
posted 2 weeks ago - Anonymous
“ Fantastic-toys service product and delivery also gift wrapping lovely so ECO FRIENDLY πŸ‘πŸΌπŸ‘πŸΌπŸ‘‹β™₯️ ”
posted 3 weeks ago - Deed Barlow
“ Their toys are excellent, very well made indeed. The service is brilliant and our purchase arrived well packed and very quickly. ”
posted 1 month ago - Gillian
“ Very pleased with service and the quality of the toys is outstanding. Beautifully packaged too. ”
posted 1 month ago - Rachel
“ Excellent products and service ”
posted 1 month ago - Anonymous
“ Excellent customer service, good quality toys and games. Very happy customer. Thank you ”
posted 1 month ago - Kate
“ Fabulous products my grandson will love these emergency service cars , just the perfect size and wonderfully made and extra special the way the box was wrapped and tissue paper inside made my present Extra special so thank you ”
posted 1 month ago - Alison
“ Jaques is a great company and I highly recommend them, I recently ordered the Chinese Checkers game and unfortunatley it was lost in transit. I contacted Jaques customer service by e-mail and they responded within the hour informing me they would send a replacement game by next day delivery. The game is brilliant, my Grandson loves it. Thank you Jaques 5 Stars 🌟🌟🌟🌟🌟 ”
posted 2 months ago - Mary
“ The educational toys well made and at reasonable prices I would highly recommend quick service well packaged brought for my grandaughter for Christmas ”
posted 2 months ago - Dawn