“A quality firm run by people with whom it was a pleasure to deal with. Purchased Ayous Thermowood cladding. Product as described and delivered intact by a courteous and helpful courier. I strongly recommend this company to any prospective purchaser.”
Hi Martin,
Thank you for your informative and positive review on the product and service provided.
We are very pleased you're happy with it and I shall also pass on your kind words to our driver.
Thank you,
James @ J F Timber Ltd
“Excellent quality cladding and similarly excellent service from the delivery driver, oh the guys in the sales office were really helpful too. Would definitely buy from again without hesitation”
“Excellent service and product. Very pleased with end result.
No issues with delivery, everything was very professional.
Will definitely use this company again.”
“I purchased 2.4m of cedar for £24 and paid with Apple Pay which all happened a bit quickly. The result was that I inadvertently paid £135 for delivery! Following my first review, James rang me up and agreed that there hadn’t been an option to pick up from them directly when using Apple Pay. He is going to try and rectify this and offered a £24 refund as a goodwill gesture. Just be careful if using Apple Pay and you have a small order - it’s a lots better to pick up from them!”
“First time of ordering with this company
Great customer service and driver very helpful and polite when delivered
The cladding looks great on the walls in the garden
Would highly recommend this company”
“The product was easy to find on their website. A small delivery issue was quickly resolved and the product arrived on time and in good condition. Telephone advice re wood treatments etc. was much appreciated.”
“a great service easy to order online and a superb product .the delivery driver was freindly and helpful with the offloading .i will be usuing them again”
“The clear thermowood is outstanding a couple of pieces was not finished to a great standard with the back side left unfinished I presume this was due to the thickness, the standard wood was rather knotty and just didn’t look as good, after putting the front clear panels up it looked amazing, then putting the side wall panels on with the knotted wood I was pleasantly surprised on how good this looked also overall I was impressed”
“Can't fault this company the delivery was stress free and delivered bang on time as described and the delivery driver even helped me take the cedar wood to my back garden thankyou”
Hello Isuf,
Thank you for taking you time to leave a review on the product you have ordered from us.
I am sorry you feel the product isn't of good quality due to the colour variation. I would like to say that this is one of the main characteristics of Canadian Western Red Cedar and a large factor in why it is so popular.
We also haven't had any emails or phone calls from yourself to give us the opportunity to rectify this for you. I would recommend Thermowood Ayous if you would rather more consistent shades for your next project.
If there is anything else we can help with please do not hesitate to get in touch.
James @ J F Timber Ltd
Hello,
Thank you for taking the time to leave a review!
I am pleased you are happy with the product and service provided.
Please let us know if you need anything in the future.
Thank you,
James @ J F Timber Ltd
“Cost was really competitive, helpful and friendly service, delivered on time when it was due. Communication effective, quality of wood (red cedar) was very good.. what more could you ask for. Would definitely use again, thank you”
Hi David,
Thank you for your review. As mentioned on the phone we do apologies for the delay on the product getting to you. This happens very rarely and we understand the rating you have given.
Hopefully if you need any more in the future we can prove to you this was a one off.
Regards,
James
“Purchased thermowood cladding for my summerhouse and oil to treat the wood.
Out of the 60 Lengths of cladding I had one with part of the tongue broken and one with a small split, which is amazing, there delivery driver was very helpful and gave us plenty of notice, would recommend this company.”
