“The quality of the wood was very good, only a couple of damaged pieces out of over 100. Deliver cost was a little expensive but the overall price was reasonable.”
“In general very good quality. However, there were a few bannas which I couldnt use.
Therefore I had to purchase a few more from a different company as the delivery charge was exorbitant in comparison to the other company”
Hi Leslie,
Thank you for taking the time to leave a review. Sorry to hear about the few you couldn't use. In future just give us a call or email regarding the delivery if you require a few more as a top-up order. We shall always do what we can on the delivery as you have already ordered from us.
I am glad you are happy with the product on the whole though!
Many thanks,
James
“I purchased 2.4m of cedar for £24 and paid with Apple Pay which all happened a bit quickly. The result was that I inadvertently paid £135 for delivery! Following my first review, James rang me up and agreed that there hadn’t been an option to pick up from them directly when using Apple Pay. He is going to try and rectify this and offered a £24 refund as a goodwill gesture. Just be careful if using Apple Pay and you have a small order - it’s a lots better to pick up from them!”
“The product was easy to find on their website. A small delivery issue was quickly resolved and the product arrived on time and in good condition. Telephone advice re wood treatments etc. was much appreciated.”
“The clear thermowood is outstanding a couple of pieces was not finished to a great standard with the back side left unfinished I presume this was due to the thickness, the standard wood was rather knotty and just didn’t look as good, after putting the front clear panels up it looked amazing, then putting the side wall panels on with the knotted wood I was pleasantly surprised on how good this looked also overall I was impressed”
