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DrLocksmith LTD Reviews

3.4 Rating 59 Reviews

59 %

of reviewers recommend DrLocksmith LTD

Company Reviews

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Phone:

+442038703732

Email:

office@keys247.co.uk

Location:

140 Greenford Avenue
London
W7 3QS

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Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Said they would come in half an hour, took over an hour. Over the phone they said £60. Didn't attempt to open the door, just drilled it, charged me another £120. They then wanted to charge me £250 to replace the lock. I lost my patience and said just leave it I don't want you to change the lock, these costs are ridiculous. I now don't have a lock there, just using the deadlock underneath. Paid £189plus VAT to have my lock destroyed. They also gave me a fake email address to send my complaint to.”

Posted 9 months ago

“Very poor response to my emails”

Posted 9 months ago

“I was quoted £50, and that the person will be at my place in 20 min. After waiting for almost an hour the job took about 5 minutes and I was charged £321,60. I tried to argue this charge and the guy told me about call charge and vat and all this was never discussed beforehand. I was on my own, late and I felt bullied to pay this amount. The invoice says one agreed on the price before job started which wasn’t true when I asked he said I need to sign it for payment to be processed. Very disappointing,”

Posted 11 months ago

“Arrived in a car not a van no signage . To gain access to home with key stuck in lock. Pretended to drill lock .but simply used a jemmy. Then stated 280 min for a lock When asked what type is it sold secure and proof of price . Declined. Then ended up charging the 80yr old occupant 630. For approx 45mins work . Reduced it to 570 after a compliant . Then still charged 630 Saying it was the boss that makes all the decisions. Told occupant to lie to her insurance company and say it was a defective lock. Then put a claim in”

Posted 1 year ago

“Ruben was great but they charged a lot more than was quoted!!!”

Posted 1 year ago

“The customer service operator said it costs 59£ she did not mention vat and she did not mention that it could cost more . I ended up paying 202£. The speed of the service was good but the price is bad and the info miss leading.”

Posted 1 year ago

“SCAM LOCKSMITH DO NOT TOUCH. You will be charged £1000's. BBC Rogue Traders looking into complaints and scheduling a programme.”

Posted 1 year ago

“When i called I was quoted 100 - 150 as I was locked out of my house. When the 'locksmith' came he said he didn't know the door was closed he thought it was just a lock change? and it will be an extra 200 to actually open the door before he can replace the lock which I would still have to buy for 150. Equalling a total of 350. I refused and paid the £36 call out fee ( which I shouldn't have paid as I was misquoted ). I called a real locksmith called Chris with 'Am-pm locksmiths' and he did the job fast, efficiently and £200 cheaper than quoted previously.”

Posted 1 year ago

“charged 627 for a lock to be replaced, went to a local locksmith for extra key and was informed that the cost should have been around £200.”

Posted 1 year ago

“First the guy said that the total price is £189 for changing the lock and after the job was done, he wrote an invoice totaling to almost £400. After refusing to pay as we had a verbal agreement for a different price, the price dropped to £240 with VAT included. They will try to rip you off but always ask for the TOTAL price before the job starts and after it is finished do NOT pay amount that is higher than the price agreed. I have called their agency number and refused to pay over the phone!”

Posted 1 year ago

“The fat ass in the little white car can’t drive and cut me off multiple time on 630 and I30.”

Posted 1 year ago

“SCAM & Horrible, The lady on the phone said it’d cost 59£+ VAT, they charged me 399£, I’ll make a complaint against this company, this should be illegal.”

Posted 1 year ago

“The locksmith was aggressive and smelt of alcohol. I told him to leave. This company has so many genuine 1 star reviews - I am sure the 5 star reviews are fake.”

Posted 1 year ago

“5 minutes job and £450 charged. Completely ripoff company”

Posted 2 years ago

“Terrible company. I was quoted £59.95 on phone to open a locked internal door as has lost a key. I was NOT told this was a call out charge. When he got to my house I discovered 2 other locked doors needed opening. He told me each opening of the locked door was £180 plus vat. Feeling vulnerable and desperate to get the job done as taken time off work I paid over £700. Only by then talking to another company was I made aware that this was a complete ripoff. I didn’t even replace the locks. The work took no more than 45 minutes in all which equates to over £1000 per hour labour. Who earns that ! I have emailed the company but no response from them. I have been a mug and been completely mugged off. DO NOT GIVE THEM YOUR BUSINESS. there are many honourable companies out there.”

Posted 2 years ago

“Do not use this company under any circumstances, they are fraudsters. Charged £700 for a lock replacement / door opening. Also made to feel intimidated in my own home when questioning the cost and forced to pay. Have since checked costs with other local locksmith and the work should have cost no more than £150. When complaining they also tried to fob me off with a £92 refund. Have reported them to the police and trading standards and will be taking legal action.”

Posted 3 years ago

“CRIMINAL BOYS from keys247.co.uk. They told me 49 Pounds on the Phone and charged almost 1500,00. I will go to POLICE!!!!!!!!!!!”

Posted 3 years ago

“Under no circumstances should you have anything to do with this firm - unless, of course, you want to be fleeced. I was charged £289 plus VAT for a lock that several reputable locksmiths (members of the Master Locksmiths Association) said should have cost £50 including VAT. If you need a locksmith, go the the MLA website and choose one in your area.”

Posted 3 years ago

“I called out for an emergency locksmith last month - a locksmith was sent out by Keys 247 within 20 minutes. The locksmith arrived, completed the work in 45 minutes, but charged me an exorbitant 1500 pounds for the privilege. As I was locked out of my house, I had no choice but to pay as I assumed incorrectly that this was a standard amount. I subsequently have complained to keys247, but have had no joy. I have given them my contact number asking if they could call to discuss, but they seem disinterested. I will never be using their service again and will be actively discouraging anyone from doing so as well.”

Posted 3 years ago

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DrLocksmith LTD is rated 3.4 based on 59 reviews