"I ordered a pair of shoes that did not fit. They refuse to do exchanges, only returns. So I returned the never-before-worn shoes, and they tell me they are in an unacceptable condition and refuse to refund me. I sent them in exactly how they sold them to me. I noticed when i bought it they had little defects here and there, like the plastic on it was starting to discolor in certain places. They refuse to send me the shoes back that I PAID FOR!!! This is the email they sent me. Absoloutley unheard of method of doing business. And it took a month to get a reply email letting me know! This company is a SCAM."

"Super fast service - to collect your money.\r\nI have purchased a pair of shoes on last Sunday 03-11-2024 and paid by SHOP. After I completed the payment and found that my address has not been updated. I have sent email straight away to Koi to ask for update my new address.\r\nOn Monday 03-11-2024 afternoon I have received the confirmation email told me that the shows have been shipped and can not change the address!\r\n\r\nCustomer service? Are you sure they really have?\r\nOn Thursday 07-11-2024 I report to Koi Footwear that I did not receive the shoes, but unfortunately I did not have any response!\r\n\r\nQuality?\r\nI did NOT receive my shoes, how come I know?"

"I bought this pair of shoes a month ago, but it was not until yesterday that I tried them on. I didn't even walk around much but I found them all broken by the time I arrived at my house. The quality is so bad and the customer service did not even reply to my complaints. \r\n\r\nBy the way the size is not true as well, plus the bad quality and bad customer service I do not recommend you all buying shoes here. I wish I had one star here for reviews."