"Purchased 42 boxes of flooring from this company, emailed them saying that I\u2019d over ordered on four occasions.\r\nThey never responded to my emails as they probably didn\u2019t want to pick them up.\r\nI was in the 14 day contract. They totally ignored me.\r\nI purchased the laminate flooring and it was extremely easy to scratch.\r\nI\u2019m two weeks now into this on the floor and I\u2019ve got several large scratches across the middle It was the Oak Coffee - Robusto not very robust indeed, steer clear from this company hence the reason why they\u2019ve got poor reviews."

"DO NOT order from this site!!!!we bought 28 packs that we are unable to use due to how poor the floor is I\u2019m absolutely devastated. I\u2019ve sent at least two emails a week for about 5 weeks to them complaining,it even says on there automated response the reply within 24\/48 hours,well thats a lie. I\u2019ve left a review and my only resort now is trading standards as no one is getting back to me. I really am devastated that we have waisted so much money on this company for us now have to go to B&Q to buy more flooring. please listen to me and don\u2019t make the same mistake as I did ordering from them.\r\n\r\n Since writing a bad review and posts on Facebook which by the way the have all got deleted! I got an email back which said~\r\n\r\n\u201cHi Rebecca\r\nSorry to hear this, this is with the manufacturer at the moment. I will chase them for a response however they are based overseas. I will come back to you ASAP with further information.\r\nThanks\r\nJohn\u201d\r\n\r\nOverseas??!! You are based in Hartlepool why is someone from overseas dealing with my complaint. I bought it of your company,I\u2019ve been dealing with the customer service team who is based in the uk so how can someone from overseas help me with my complaint? I have so much evidence on how bad the flooring is so I can prove that this is not someone trying to make a fuss I generally I\u2019m disappointed.\r\n\r\nEdit 19\/9\/24\r\nAlso the nice reply they put under this post is all a pack of lies it\u2019s actually really mind numbing!! no one has gotten back to me today after someone telling me they have passed it over to the manager and they will be in touch. It\u2019s not only me that has had problems with the customer service of this company, you can find this out your self by looking at the reviews.\r\n\r\nFinally got a response-\r\n\r\nHi Rebecca\r\n\r\nWe need better images of the planks that are not fitting together properly. You will need to take it up with the fitter that is fitting them. If you are struggling to get them to fit together we will need a video of how you are trying to fit them together. \r\n\r\nThis does not seem like a fault from the information supplied this seems to be a fitting issue.\r\n\r\nKind regards\r\nJohn\r\n\r\nMy response-\r\n\r\nRight this response is sickening. Have you not seen the pictures I have sent to you, the video I have sent to you just a few hours ago? The proof that clearly the floor is horrendous! The fitter seemed to fit the floor from B&Q fine yesterday with no problems at all with the same clip groves and patten as your flooring. From what I gather we don\u2019t have to take anything up with the fitter as he is perfectly capable of putting flooring down. You have taken at least 4 weeks of not more to get back to me with this information only to tell me it\u2019s our problem not yours. We have literally had to permanent marker the floor due to the gaps that have been left and the chips that have already accumulated. I would be more than happy for you to send a fitter to the house to try and clip together the floor them self,I will also be more that happy to get a letter head sent to you by the installer along with his qualifications, as well as opening more packs of flooring that baring in mind you could have back, to send you videos of the floor not slotting together. But what ever floor I open I want a full refund for. Do you think we want to be in this situation having to pay out more money for more flooring. Also not to mention as I forgot, the driver who actually delivered the floor dropped a pack but I didn\u2019t say anything due to human error.\r\n\r\nTo conclude we have 22 unopened packs of floor, we expect a full refund and the packs of flooring to be collected. Not only have I had to wait weeks for this response, the customer service has been appalling from your behalf. I have waisted so much time emailing you and not to forget the stress this has caused me and my partner for all these weeks.\r\n\r\nIf this does not get solved by your self I will have to take this further as I\u2019m not under any circumstances letting this go.\r\n\r\nKind regards"

"DO NOT order from this site!!!!we bought 28 packs that we are unable to use due to how poor the floor is I\u2019m absolutely devastated. I\u2019ve sent at least two emails a week for about 5 weeks to them complaining,it even says on there automated response the reply within 24\/48 hours,well thats a lie. I\u2019ve left a review and my only resort now is trading standards as no one is getting back to me. I really am devastated that we have waisted so much money on this company for us now have to go to B&Q to buy more flooring. please listen to me and don\u2019t make the same mistake as I did ordering from them.\r\n\r\n Since writing a bad review and posts on Facebook which by the way the have all got deleted! I got an email back which said~\r\n\r\n\u201cHi Rebecca\r\nSorry to hear this, this is with the manufacturer at the moment. I will chase them for a response however they are based overseas. I will come back to you ASAP with further information.\r\nThanks\r\nJohn\u201d\r\n\r\nOverseas??!! You are based in Hartlepool why is someone from overseas dealing with my complaint. I bought it of your company,I\u2019ve been dealing with the customer service team who is based in the uk so how can someone from overseas help me with my complaint? I have so much evidence on how bad the flooring is so I can prove that this is not someone trying to make a fuss I generally I\u2019m disappointed.\r\n\r\nEdit 19\/9\/24\r\nAlso the nice reply they put under this post is all a pack of lies it\u2019s actually really mind numbing!! no one has gotten back to me today after someone telling me they have passed it over to the manager and they will be in touch. It\u2019s not only me that has had problems with the customer service of this company, you can find this out your self by looking at the reviews.\r\n\r\nFinally got a response-\r\n\r\nHi Rebecca\r\n\r\nWe need better images of the planks that are not fitting together properly. You will need to take it up with the fitter that is fitting them. If you are struggling to get them to fit together we will need a video of how you are trying to fit them together. \r\n\r\nThis does not seem like a fault from the information supplied this seems to be a fitting issue.\r\n\r\nKind regards\r\nJohn\r\n\r\nMy response-\r\n\r\nRight this response is sickening. Have you not seen the pictures I have sent to you, the video I have sent to you just a few hours ago? The proof that clearly the floor is horrendous! The fitter seemed to fit the floor from B&Q fine yesterday with no problems at all with the same clip groves and patten as your flooring. From what I gather we don\u2019t have to take anything up with the fitter as he is perfectly capable of putting flooring down. You have taken at least 4 weeks of not more to get back to me with this information only to tell me it\u2019s our problem not yours. We have literally had to permanent marker the floor due to the gaps that have been left and the chips that have already accumulated. I would be more than happy for you to send a fitter to the house to try and clip together the floor them self,I will also be more that happy to get a letter head sent to you by the installer along with his qualifications, as well as opening more packs of flooring that baring in mind you could have back, to send you videos of the floor not slotting together. But what ever floor I open I want a full refund for. Do you think we want to be in this situation having to pay out more money for more flooring. Also not to mention as I forgot, the driver who actually delivered the floor dropped a pack but I didn\u2019t say anything due to human error.\r\n\r\nTo conclude we have 22 unopened packs of floor, we expect a full refund and the packs of flooring to be collected. Not only have I had to wait weeks for this response, the customer service has been appalling from your behalf. I have waisted so much time emailing you and not to forget the stress this has caused me and my partner for all these weeks.\r\n\r\nIf this does not get solved by your self I will have to take this further as I\u2019m not under any circumstances letting this go.\r\n\r\nKind regards"

"DO NOT order from this site!!!!we bought 28 packs that we are unable to use due to how poor the floor is I\u2019m absolutely devastated. I\u2019ve sent at least two emails a week for about 5 weeks to them complaining,it even says on there automated response the reply within 24\/48 hours,well thats a lie. I\u2019ve left a review and my only resort now is trading standards as no one is getting back to me. I really am devastated that we have waisted so much money on this company for us now have to go to B&Q to buy more flooring. please listen to me and don\u2019t make the same mistake as I did ordering from them.\r\n\r\n Since writing a bad review and posts on Facebook which by the way the have all got deleted! I got an email back which said~\r\n\r\n\u201cHi Rebecca\r\nSorry to hear this, this is with the manufacturer at the moment. I will chase them for a response however they are based overseas. I will come back to you ASAP with further information.\r\nThanks\r\nJohn\u201d\r\n\r\nOverseas??!! You are based in Hartlepool why is someone from overseas dealing with my complaint. I bought it of your company,I\u2019ve been dealing with the customer service team who is based in the uk so how can someone from overseas help me with my complaint? I have so much evidence on how bad the flooring is so I can prove that this is not someone trying to make a fuss I generally I\u2019m disappointed.\r\n\r\nEdit 19\/9\/24\r\nAlso the nice reply they put under this post is all a pack of lies it\u2019s actually really mind numbing!! no one has gotten back to me today after someone telling me they have passed it over to the manager and they will be in touch. It\u2019s not only me that has had problems with the customer service of this company, you can find this out your self by looking at the reviews.\r\n\r\nFinally got a response-\r\n\r\nHi Rebecca\r\n\r\nWe need better images of the planks that are not fitting together properly. You will need to take it up with the fitter that is fitting them. If you are struggling to get them to fit together we will need a video of how you are trying to fit them together. \r\n\r\nThis does not seem like a fault from the information supplied this seems to be a fitting issue.\r\n\r\nKind regards\r\nJohn\r\n\r\nMy response-\r\n\r\nRight this response is sickening. Have you not seen the pictures I have sent to you, the video I have sent to you just a few hours ago? The proof that clearly the floor is horrendous! The fitter seemed to fit the floor from B&Q fine yesterday with no problems at all with the same clip groves and patten as your flooring. From what I gather we don\u2019t have to take anything up with the fitter as he is perfectly capable of putting flooring down. You have taken at least 4 weeks of not more to get back to me with this information only to tell me it\u2019s our problem not yours. We have literally had to permanent marker the floor due to the gaps that have been left and the chips that have already accumulated. I would be more than happy for you to send a fitter to the house to try and clip together the floor them self,I will also be more that happy to get a letter head sent to you by the installer along with his qualifications, as well as opening more packs of flooring that baring in mind you could have back, to send you videos of the floor not slotting together. But what ever floor I open I want a full refund for. Do you think we want to be in this situation having to pay out more money for more flooring. Also not to mention as I forgot, the driver who actually delivered the floor dropped a pack but I didn\u2019t say anything due to human error.\r\n\r\nTo conclude we have 22 unopened packs of floor, we expect a full refund and the packs of flooring to be collected. Not only have I had to wait weeks for this response, the customer service has been appalling from your behalf. I have waisted so much time emailing you and not to forget the stress this has caused me and my partner for all these weeks.\r\n\r\nIf this does not get solved by your self I will have to take this further as I\u2019m not under any circumstances letting this go.\r\n\r\nKind regards"

"DO NOT order from this site!!!!we bought 28 packs that we are unable to use due to how poor the floor is I\u2019m absolutely devastated. I\u2019ve sent at least two emails a week for about 5 weeks to them complaining,it even says on there automated response the reply within 24\/48 hours,well thats a lie. I\u2019ve left a review and my only resort now is trading standards as no one is getting back to me. I really am devastated that we have waisted so much money on this company for us now have to go to B&Q to buy more flooring. please listen to me and don\u2019t make the same mistake as I did ordering from them.\r\n\r\n Since writing a bad review and posts on Facebook which by the way the have all got deleted! I got an email back which said~\r\n\r\n\u201cHi Rebecca\r\nSorry to hear this, this is with the manufacturer at the moment. I will chase them for a response however they are based overseas. I will come back to you ASAP with further information.\r\nThanks\r\nJohn\u201d\r\n\r\nOverseas??!! You are based in Hartlepool why is someone from overseas dealing with my complaint. I bought it of your company,I\u2019ve been dealing with the customer service team who is based in the uk so how can someone from overseas help me with my complaint? I have so much evidence on how bad the flooring is so I can prove that this is not someone trying to make a fuss I generally I\u2019m disappointed.\r\n\r\nEdit 19\/9\/24\r\nAlso the nice reply they put under this post is all a pack of lies it\u2019s actually really mind numbing!! no one has gotten back to me today after someone telling me they have passed it over to the manager and they will be in touch. It\u2019s not only me that has had problems with the customer service of this company, you can find this out your self by looking at the reviews.\r\n\r\nFinally got a response-\r\n\r\nHi Rebecca\r\n\r\nWe need better images of the planks that are not fitting together properly. You will need to take it up with the fitter that is fitting them. If you are struggling to get them to fit together we will need a video of how you are trying to fit them together. \r\n\r\nThis does not seem like a fault from the information supplied this seems to be a fitting issue.\r\n\r\nKind regards\r\nJohn\r\n\r\nMy response-\r\n\r\nRight this response is sickening. Have you not seen the pictures I have sent to you, the video I have sent to you just a few hours ago? The proof that clearly the floor is horrendous! The fitter seemed to fit the floor from B&Q fine yesterday with no problems at all with the same clip groves and patten as your flooring. From what I gather we don\u2019t have to take anything up with the fitter as he is perfectly capable of putting flooring down. You have taken at least 4 weeks of not more to get back to me with this information only to tell me it\u2019s our problem not yours. We have literally had to permanent marker the floor due to the gaps that have been left and the chips that have already accumulated. I would be more than happy for you to send a fitter to the house to try and clip together the floor them self,I will also be more that happy to get a letter head sent to you by the installer along with his qualifications, as well as opening more packs of flooring that baring in mind you could have back, to send you videos of the floor not slotting together. But what ever floor I open I want a full refund for. Do you think we want to be in this situation having to pay out more money for more flooring. Also not to mention as I forgot, the driver who actually delivered the floor dropped a pack but I didn\u2019t say anything due to human error.\r\n\r\nTo conclude we have 22 unopened packs of floor, we expect a full refund and the packs of flooring to be collected. Not only have I had to wait weeks for this response, the customer service has been appalling from your behalf. I have waisted so much time emailing you and not to forget the stress this has caused me and my partner for all these weeks.\r\n\r\nIf this does not get solved by your self I will have to take this further as I\u2019m not under any circumstances letting this go.\r\n\r\nKind regards"

"DO NOT order from this site!!!!we bought 28 packs that we are unable to use due to how poor the floor is I\u2019m absolutely devastated. I\u2019ve sent at least two emails a week for about 5 weeks to them complaining,it even says on there automated response the reply within 24\/48 hours,well thats a lie. I\u2019ve left a review and my only resort now is trading standards as no one is getting back to me. I really am devastated that we have waisted so much money on this company for us now have to go to B&Q to buy more flooring. please listen to me and don\u2019t make the same mistake as I did ordering from them.\r\n\r\n Since writing a bad review and posts on Facebook which by the way the have all got deleted! I got an email back which said~\r\n\r\n\u201cHi Rebecca\r\nSorry to hear this, this is with the manufacturer at the moment. I will chase them for a response however they are based overseas. I will come back to you ASAP with further information.\r\nThanks\r\nJohn\u201d\r\n\r\nOverseas??!! You are based in Hartlepool why is someone from overseas dealing with my complaint. I bought it of your company,I\u2019ve been dealing with the customer service team who is based in the uk so how can someone from overseas help me with my complaint? I have so much evidence on how bad the flooring is so I can prove that this is not someone trying to make a fuss I generally I\u2019m disappointed.\r\n\r\nEdit 19\/9\/24\r\nAlso the nice reply they put under this post is all a pack of lies it\u2019s actually really mind numbing!! no one has gotten back to me today after someone telling me they have passed it over to the manager and they will be in touch. It\u2019s not only me that has had problems with the customer service of this company, you can find this out your self by looking at the reviews.\r\n\r\nFinally got a response-\r\n\r\nHi Rebecca\r\n\r\nWe need better images of the planks that are not fitting together properly. You will need to take it up with the fitter that is fitting them. If you are struggling to get them to fit together we will need a video of how you are trying to fit them together. \r\n\r\nThis does not seem like a fault from the information supplied this seems to be a fitting issue.\r\n\r\nKind regards\r\nJohn\r\n\r\nMy response-\r\n\r\nRight this response is sickening. Have you not seen the pictures I have sent to you, the video I have sent to you just a few hours ago? The proof that clearly the floor is horrendous! The fitter seemed to fit the floor from B&Q fine yesterday with no problems at all with the same clip groves and patten as your flooring. From what I gather we don\u2019t have to take anything up with the fitter as he is perfectly capable of putting flooring down. You have taken at least 4 weeks of not more to get back to me with this information only to tell me it\u2019s our problem not yours. We have literally had to permanent marker the floor due to the gaps that have been left and the chips that have already accumulated. I would be more than happy for you to send a fitter to the house to try and clip together the floor them self,I will also be more that happy to get a letter head sent to you by the installer along with his qualifications, as well as opening more packs of flooring that baring in mind you could have back, to send you videos of the floor not slotting together. But what ever floor I open I want a full refund for. Do you think we want to be in this situation having to pay out more money for more flooring. Also not to mention as I forgot, the driver who actually delivered the floor dropped a pack but I didn\u2019t say anything due to human error.\r\n\r\nTo conclude we have 22 unopened packs of floor, we expect a full refund and the packs of flooring to be collected. Not only have I had to wait weeks for this response, the customer service has been appalling from your behalf. I have waisted so much time emailing you and not to forget the stress this has caused me and my partner for all these weeks.\r\n\r\nIf this does not get solved by your self I will have to take this further as I\u2019m not under any circumstances letting this go.\r\n\r\nKind regards"

"DO NOT order from this site!!!!we bought 28 packs that we are unable to use due to how poor the floor is I\u2019m absolutely devastated. I\u2019ve sent at least two emails a week for about 5 weeks to them complaining,it even says on there automated response the reply within 24\/48 hours,well thats a lie. I\u2019ve left a review and my only resort now is trading standards as no one is getting back to me. I really am devastated that we have waisted so much money on this company for us now have to go to B&Q to buy more flooring. please listen to me and don\u2019t make the same mistake as I did ordering from them.\r\n\r\n Since writing a bad review and posts on Facebook which by the way the have all got deleted! I got an email back which said~\r\n\r\n\u201cHi Rebecca\r\nSorry to hear this, this is with the manufacturer at the moment. I will chase them for a response however they are based overseas. I will come back to you ASAP with further information.\r\nThanks\r\nJohn\u201d\r\n\r\nOverseas??!! You are based in Hartlepool why is someone from overseas dealing with my complaint. I bought it of your company,I\u2019ve been dealing with the customer service team who is based in the uk so how can someone from overseas help me with my complaint? I have so much evidence on how bad the flooring is so I can prove that this is not someone trying to make a fuss I generally I\u2019m disappointed.\r\n\r\nEdit 19\/9\/24\r\nAlso the nice reply they put under this post is all a pack of lies it\u2019s actually really mind numbing!! no one has gotten back to me today after someone telling me they have passed it over to the manager and they will be in touch. It\u2019s not only me that has had problems with the customer service of this company, you can find this out your self by looking at the reviews.\r\n\r\nFinally got a response-\r\n\r\nHi Rebecca\r\n\r\nWe need better images of the planks that are not fitting together properly. You will need to take it up with the fitter that is fitting them. If you are struggling to get them to fit together we will need a video of how you are trying to fit them together. \r\n\r\nThis does not seem like a fault from the information supplied this seems to be a fitting issue.\r\n\r\nKind regards\r\nJohn\r\n\r\nMy response-\r\n\r\nRight this response is sickening. Have you not seen the pictures I have sent to you, the video I have sent to you just a few hours ago? The proof that clearly the floor is horrendous! The fitter seemed to fit the floor from B&Q fine yesterday with no problems at all with the same clip groves and patten as your flooring. From what I gather we don\u2019t have to take anything up with the fitter as he is perfectly capable of putting flooring down. You have taken at least 4 weeks of not more to get back to me with this information only to tell me it\u2019s our problem not yours. We have literally had to permanent marker the floor due to the gaps that have been left and the chips that have already accumulated. I would be more than happy for you to send a fitter to the house to try and clip together the floor them self,I will also be more that happy to get a letter head sent to you by the installer along with his qualifications, as well as opening more packs of flooring that baring in mind you could have back, to send you videos of the floor not slotting together. But what ever floor I open I want a full refund for. Do you think we want to be in this situation having to pay out more money for more flooring. Also not to mention as I forgot, the driver who actually delivered the floor dropped a pack but I didn\u2019t say anything due to human error.\r\n\r\nTo conclude we have 22 unopened packs of floor, we expect a full refund and the packs of flooring to be collected. Not only have I had to wait weeks for this response, the customer service has been appalling from your behalf. I have waisted so much time emailing you and not to forget the stress this has caused me and my partner for all these weeks.\r\n\r\nIf this does not get solved by your self I will have to take this further as I\u2019m not under any circumstances letting this go.\r\n\r\nKind regards"