Hi Diana,
Thank you for your wonderful review! We are so pleased to hear that you were happy with your trousers and with the speed of the delivery. Your feedback means a lot to us!
Best regards,
Flora
We are very sorry to hear that you were disappointed in your Libby order. Quality is very important to us and we would love to hear from you if you have a minute to let us know how we could improve. You can reach us at studio@libbylondon.com,
Best Wishes
Flora
“The delivery was on time and the quality and style of the item were both excellent. However the sizing of the garment was surprising as the size 12 was substantially too small for my wife who is normally 10/12. We have therefore had to return the item and will now be testing your reimbursement system. Disappointment all round !”
Dear Steven,
Thank you for taking the time to leave us a review. I'm sorry to hear the sizing didn't work out for you but hopefully you found our returns system easy to use. We do also offer free exchanges if you ever needed to try a different size, style or colour.
Millie
Hi Marilyn,
Thank you for sharing your feedback with us. This does not sound like it met our quality standards and I apologise that it was sent out to you like this, I will make sure our quality team knows about this to ensure to doesn't happen again.
We aim to provide the best experience for our customers, we appreciate your honesty and that you took the time to let us know about this.
Best wishes,
Flora
“Hi there,
The dress is beautiful but unfortunately
The arms are too small for not fitting at all.
Will return for size 18, I bought a size 16
Thanks lovely dress”
Hi Salima,
Thank you for your kind words about the dress! We're sorry to hear that the fit wasn't quite right in the arms. We appreciate your understanding and look forward to getting you the perfect size.
Best wishes,
Flora
“A wonderful capsule wardrobe from Libby for the forthcoming Autumn/Winter. I absolutely adore my navy coat - the most tactile fabric and elegant cut, once on I couldn’t resist the purchase. Thank you”
Hi Suzanna,
Thank you so much for your lovely review! We’re delighted to hear that you adore your Cheltenham coat (we love the soft feel of the wool and cashmere blend too)
Warmest regards,
Millie
“The dress is amazing, its absolutely perfect for work and fits beautifully. The service I received from order to delivery was fantastic and incredibly efficient. I will certainly be ordering from Libby again.”
“This is the first time I have bought from Libby London but certainly not the last. I have a large bust and it was lovelyto find a silky top that fitted and minimised my problem. I hope you will soon have some in navy !.
Jean Gates”
“I am pleased to tell you that everyone has noticed the two dresses. I love the fit, & the colours suit me perfectly. The length was absolutely perfect.”
Dear Denise,
We are absolutely thrilled to hear that you're receiving so many compliments on your dresses!
We always strive to create pieces that not only look great but also make our customers feel amazing. Your feedback has made our day!
Warm wishes,
Flora
“Love the styles and shorter lengths which suit me as a size 12 with boobs and a petite frame 5ft. The three quarter sleeves are great too. Jackets not so good as they are long in the body so don't fit on hips and gape at back. Love the mix of classic colours and the vibrants. Its my go to place for an event. Just wore the Hadley in rosehip for women of the year interview. Lisa Capper”
Dear Lisa,
How exciting! We are so happy to hear you chose Hadley for your interview we hope it brought you luck.
We know it can be hard to shop for a petite frame and are always happy to advise on fit. Some of our longer line jackets might not work but I would suggest going with a style like the Sussex Jacket which I know has worked for other petite customers.
I hope this helps.
Flora
“I have bought many items from Libby London over the last 10 years, those that I have kept I have loved and they have worn well. I always look to see what you have before looking elsewhere for work clothes and am usually tempted.
My two suggestions for enhancing customer experience would be:
1) consider offering two lengths for dresses - I always have to have things taken up which adds additional cost to the purchase
2) Returns take an excessively long time to process. Twice in the past few months it has taken 4 weeks to get my refund and I only received it when I chased. It then came very quickly which did make me uncomfortable that I still would not have received the refund had I not followed up. Other companies - Boden and Hobbs are recent examples where the return has been acknowledged with 2 or 3 days and the refund available very shortly thereafter. This experience did put me off shopping with Libby for a while, particuarly as often I have to buy two sizes to see which one fits best.”
Dear Vicki,
Thank you so much for taking the time to write a review. We are so glad to hear that you have loved your Libby clothes and really appreciate the feedback.
We would love to offer multiple lengths and hope that it is something we will be able to do as we continue to grow. We are working to change our returns system as we know it could be improved, and though the changes have helped we know there have been some teething issues. I will let our team know about this to ensure they know about the issue.
We hope to see you again soon!
Millie
“First time I have ordered from Libby and loved my purchase. Good sizing, beautiful cut and superb quality. Will be buying again, perfect for work and after work events.”
Hi Francine,
We're thrilled to hear that you loved your first purchase from Libby. It's wonderful to know that the sizing and quality met your expectations—it's something we really care about.
We can't wait to see you again soon, whether it's for desk or dinner!
Best regards,
Millie
