“Purchased their expensive 86W Pro UV lamp. The lamp broke after 1 month! The lamp stays on even when it’s charging. Can’t shut it off unless I unplug it. Wrote to CC Customer Service and they NEVER replied. Awful cheap products and horrible customer service.”
“Awful customer service. Lamp broke within the 6 months warranty but they won’t replace it unless I spend money sending back the broken one.
The nail varnish also separate on the nail and create a super lumpy finish.”
“Good products but unfortunately customer service is shocking, also they take up to 2 months before subscriptions are sent out. Which is appalling, as money is taken 15th on every month but not filled till 30th of the following month although they sell their subscriptions as; payment on 15th of the month and dispatched between 25-30th of the same month !! When than is brought to customer service. They literally don’t care. And when asked for refunds in the past they just palm you off to wait for the order.”
“I’ve bought many products from this company, so I decided to buy their efile drill £150, (a lame 6 months warranty now I know why)it stopped working after just 8 months not even used excessively, they have not offered a replacement or repair, just an email saying sorry to hear this has happened not heard of this happening before have a sweet day. Shame, I’ll never purchase anything from this company again.”
“The Candy Coat Liners in Dark Red were really disappointing. The product's color didn't match the advertised shade; it was much darker in reality. The application was a nightmare as it streaked and clumped, leaving my nails looking messy. The liner didn't adhere well and chipped within a day. I expected better quality and accurate color representation. A total waste of money.”
“Everything about my interaction with CandyCoat was disappointing. They have terrible customer service, slow shipping, and way too expensive prices. I ordered two gel polishes but was completely dissatisfied. Do not spend it all at this store.”
“Products great but customer service us the worst I've EVER experienced in my lifetime. Seems they are not interested in keeping customers happy and certa8nly not interested in learning from all the poor reviews, such a shame as this could be a fab company as they have some fabulous products.”
“Took my payment twice would not refund me, customer services attitude is disgusting Sheera needs to check her attitude. Company won’t last long soon enough they’ll have more bad reviews than good. All because there customer service is s***. These don’t seem to want to part with the money they are taking off people and therefore not refunding anybody from what I have saw, check trustpilot reviews for more bad reviews where they’ve declined to refund people”
“Worst customer service. Told me to handle the package issues myself, while post told me they can only cooperate with the sender. I was suggested that I AM A SCAMMER, got refused help and refund cause the package shipping status says "delivered" - WELL IT WAS DELIVERED BACK TO THEIR WAREHOUSE, NOT TO ME. Didn't even hear sorry, tried to contact their social media as well, they stopped responding once I told them my issue, tho all my messages are "seen". Joke of a company.”
“Very poor customer service! Unwilling to replace damaged items and instead offer 10% discount for you to order the item again. Absolutely appalling service, dont treat customers fairly and are completely unwilling to accept responsibility for damages”
“Well contrary to all the other reviews below I have been ordering off the candy coat website since lockdown every month and all my orders have arrived within a week. Nothing is ever missing as they tick everything off on the paper receipt enclosed and in fact u get extra bits sometimes in the candy kits. Never had a problem with candy coat, I’m addicted to the brand :) Always new stuff popping up on the website!”
“Customer service is atrocious and they delete any reviews with comments that are unsatisfactory. They advised that because I was unhappy I didn't understand them as a brand and they have plenty of other happy customers. Obviously, if you get your order and is fine then they can be great, but if your order isn't right they aren't willing to listen. Seen as they delete any negative comments customers think they must be amazing, as did I. I spent £100 and my order was broken and covered in a product that had leaked and also didn't receive another item I'd purchased. I reviewed and asked to be contacted but this has been deleted and no record so they say this was never reported and won't investigate. I even posted photos. They just don't care. I will be taking this further.”
“Products are terrible! Thick and lumpy which dry as you are putting them on. Gel which doesn't cure well. Customer service is shocking, really rude and condicending. I left honest reviews but they keep being removed, even had an email from internal relations saying I shouldn't be following their page if I dont like the product (I dont follow them) and am I attention seeking?! I am still waiting for a refund for a missing item, really wish I didn't waste my money or time.”
“Terrible customer service they simply dont care about their customers and I will not be shopping there ever again. I am still waiting for a refund and if I hadn't of paid on credit card will probably never recieve it.”
“Stay away for this company
Stay away for this company, my wife ordered from them and the item never arrived. The tracking given was not any good and the customer service...HAHA doesn’t exist !! Promised communication that never transpired and the Echat on the site is poor at best, with less than interested support. When I brought their failing to light they skimmed over it and I pressed harder and was then told that the situation had been passed to a Manager ! DO NOT TRUST THIS BEAUTY COMPANY AND DO NOT BUY FROM THIS LESS THAN REPUTABLE COMPANY!!!”
