Love Layla Designs Ltd Reviews

Name: Love Layla Designs Ltd
Address: Tavern Works, Skinner Lane, Pontefract, Pontefract
Rating: 4.89

4.9 Rating 1,445 Reviews

97 %

of reviewers recommend Love Layla Designs Ltd

Company Reviews

Questions

Visit Website

Phone:

01977700062

Email:

hello@lovelayladesigns.co.uk

Location:

Tavern Works, Skinner Lane, Pontefract
Pontefract
Wf81hg

Write Your review

Tell us how Love Layla Designs Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Love Layla Designs Ltd 5 star review on 6th June 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been waiting for 3 weeks for my delivery and it still hasn't arrived yet.”

Helpful Report

Posted 1 year ago

“The card never arrived, I only recently found out !!”

Helpful Report

Posted 1 year ago

Thanks for your order, although massive apologies that your order hasn't arrived. I have checked through our messages and I'm unable to see any contact from you in regards to letting us know and having a chance to rectify this for you as we do rely on Royal Mail to deliver our products and we are unaware when they don't arrive. Can you please reach out to us so we can rectify the issue Royal Mail has caused?

Posted 1 year ago

“I had ordered a card for a 10th anniversary payed for it to come asap however it didn't turn up until a week later so had to go out to buy a card won't use again!”

Helpful Report

Posted 1 year ago

Thanks for your order - it's such a shame that we weren't made aware of the delay, unfortunately, we have to rely on Royal Mail to deliver our items and if they let us down, we are always happy to help. We do expect a first-class service with Royal mail and they don't always provide this even though the extra has been paid for this. I'm really sorry that Royal Mail has let you down, it's a real shame that we are penalised for their poor service. Pop us an email and we are more than happy to resolve this for you: hello@lovelayladesigns.co.uk

Posted 1 year ago

“Normally I love ordering from Love Layla and have never had a problem before, but a card I ordered never arrived and when I reached out to the customer services team there was no response.”

Helpful Report

Posted 2 years ago

Hi, I'm so sorry you've not received a reply from us. I sadly cannot find any correspondence from yourself but we would still love to rectify the issue for you. Please could you pop us an email (hello|@lovelayladesigns.co.uk) Or alternatively you can contact us directly through our Facebook page if that is easier? Thanks

Posted 2 years ago

“Product ordered, never arrived”

Helpful Report

Posted 2 years ago

Hi Phil, sorry your item never arrived. Can you please email us hello@lovelayladesigns.co.uk so we can try and arrange a solution for you.

Posted 2 years ago

“The sticker was pale and didn’t stock on a bottle correctly I took my time with it but it was all creased on the bottle and I had to throw it away”

Helpful Report

Posted 2 years ago

Hi Nicola, sorry that you had issues with the wine label - can you pop us an email please at hello@lovelayladesigns.co.uk

Posted 2 years ago

“My item wasn’t received and I got a refund.”

Helpful Report

Posted 2 years ago

Thanks for your order, apologies this hasn't arrived.

Posted 2 years ago

“Cards did not arrive in time - not your fault but so disappointed”

Helpful Report

Posted 2 years ago

Hi, thanks for your order and apologies this didn't arrive on time. Although we do rely on Royal Mail to deliver our orders, it's a shame that we have been left the one star review when this is out of our control. Did you contact our customer service to allow us to resolve this for you? Thanks

Posted 2 years ago

“I still haven't received my xmas card”

Helpful Report

Posted 2 years ago

Hi, thanks for your order - sorry this hasn't arrived. Can you please contact us directly so we can take a look at your order for you: hello@lovelayladesigns.co.uk with your order number. Thanks.

Posted 2 years ago

“I'd give Love layla 10 out of 10, but unfortunately their cards take SO LONG to get to the person! I made and bought mine a full TEN DAYS before that persons birthday (my son actually), I had an email saying it was on its way 9 days later, and it got there 2 days after his birthday. It was a great card, and I don't mind spending more, but the one thing you do want is for it to get there on time!”

Helpful Report

Posted 2 years ago

Thanks for your order and honest review - although unfortunately, we are up against a postal service that Royal Mail provides when we send out our orders that aren't always as efficient as we would expect. We are sorry that your order was longer in the postal service than we expect.

Posted 2 years ago

“I was sent the wrong item and have been trying to get hold of someone to exchange, however still haven’t heard a thing!”

Helpful Report

Posted 2 years ago

Thanks for your order, apologies this has arrived incorrect. We have replied to your email and are hopeful we have managed to rectify this for you. Sorry for the inconvenience caused.

Posted 2 years ago

“Have ordered several items well in advance of the birthdays I needed them delivered for and they have been massively delayed despite their quoted “fast as fuck” delivery. Maybe not as fast as it should be!!”

Helpful Report

Posted 2 years ago

Thanks for your continued support - although it sounds like Royal Mail have let us down on this one, I'm really sorry they didn't deliver as fast as they should do. We are at the hands of the postage service but we do dispatch our orders the next working day at the latest (depending on when the order was placed). I'm glad you loved our products the the did finally arrive. Thanks for your honest review.

Posted 2 years ago

“My order was cancelled but not refunded until I questioned it. Lack of communication, will not be ordering again unfortunately”

Helpful Report

Posted 2 years ago

Hi Nicola, We have checked our emails and have found that you emailed because you had purchased the wrong card. You were advised that we were unable to edit the card order so we could only cancel this with your permission, we asked how you would like to proceed. We waited for your reply but we then received an email four days later asking where your order was and did we cancel this. We did inform you that we hadn't received your reply but on this basis, we have refunded you. We do await a reply when asking how you would like to proceed, you didn't reply. We are sorry you feel this was unsatisfactory and will no longer order from us - but we tried our best from our side to create the best customer experience after you had made a mistake, we tried to rectify and inform you but feel because we didn't get a response from you, this review is unfair. We can only act on the customers instructions.

Posted 2 years ago

“Not had this issue on previous orders. But still not received my latest order a week after it was dispatched.”

Helpful Report

Posted 2 years ago

Thanks for your honest review, although a shame out order didn't arrive on this occasion. Can you please contact us via email at hello@lovelayladesigns.co.uk stating your order number and w can take a look at this for you.

Posted 2 years ago

“Print was so small in the card, very disappointed.”

Helpful Report

Posted 2 years ago

Hi Carol, thanks for your order. Can I ask if this was the message inside the card that was too small? There is a font size that can be changed when typing out and the preview shows. I'm sorry you are unhappy with your purchase, as a small family run business we do try very hard to ensure the customer is satisfied with their order and would be happy to rectify where we can.

Posted 2 years ago

“I have not received my order”

Helpful Report

Posted 2 years ago

Hi Kayleigh, sorry your order hasn't arrived - can I ask you directly contact us at hello@lovelayladesigns.co.uk and we would be happy to see where your order is. Thanks

Posted 2 years ago

Love Layla Designs Ltd is rated 4.9 based on 1,445 reviews