Love Layla Designs Ltd Reviews

Name: Love Layla Designs Ltd
Address: Tavern Works, Skinner Lane, Pontefract, Pontefract
Rating: 4.89

4.9 Rating 1,445 Reviews

97 %

of reviewers recommend Love Layla Designs Ltd

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01977700062

Email:

hello@lovelayladesigns.co.uk

Location:

Tavern Works, Skinner Lane, Pontefract
Pontefract
Wf81hg

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Love Layla Designs Ltd 5 star review on 6th June 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I always love your products and cards are amazing. One problem I had was the pen I bought (Work besties), didn’t ever work properly, so I was really disappointed as it was for a friend.”

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Posted 2 years ago

Hi Kristel, I'm really sorry your pen was damaged, please can you email us to resolve this for you.

Posted 2 years ago

“Although my card never arrived - love Layla were very quick to apologise and refund. Great communication- never had this issue before. Would still order again”

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Posted 2 years ago

Thank you for supporting our business!

Posted 2 years ago

“Product was good as always but didn’t arrive next day, after paying extra for it. Took 5 days and ended up missing the birthday it was intended for. Used the excuse of Christmas post, even though it was the start of December. Had 0 problems with every other retailer online with Christmas post (even up until a few days before the actual day). However, these things happen. The most annoying thing was after I got in touch with someone at LLD’s and whoever responded was very blunt and rude. They didn’t even sign it off with a ‘best regards’ or anything. It may seem picky, but for a small company, that type of customer service is very poor. You see better at global companies like Amazon, even if you are “sending a ceo into space”.”

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Posted 2 years ago

Thanks for your order, apologies that the order didn't arrive as you expected. Although we do dispatch the following working day, we don't offer next day delivery. We do only offer first class and second class postage, neither are next day services. Apologies that we didn't live up to expectations on the postage front, we do rely heavily on Royal Mail to deliver and experienced high volumes of postal delays, sadly, for us as a small business this was countrywide from our postal times across the whole year and this increased as December hit. In regards to the customer response, sorry if the email response wasn't as you expected, although we find 'Best Regards' to be very corporate and not small business style, we're all about removing that style of talk from our business as we wouldn't speak like this in any other manner. We pride ourselves on being humans at the end of the email / phone / social media, which, like Amazon, are robots on their chat service. Best Regards, LLD Director (from the Love Layla office somewhere near Mars)

Posted 2 years ago

“Order hasn’t turned up after 14 days.”

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Posted 2 years ago

Thanks for your order, I'm really sorry that your order was delayed and late. Can you please send an email to hello@lovelayladesigns.co.uk so we can take a look at your order.

Posted 2 years ago

“The card was brilliant, great quality. However it arrived late :( I ordered it in the Sunday and received it on the Thursday (needed it for the Wednesday) the message did say it was sent via first class post, so I’m not sure what happened there!”

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Posted 2 years ago

Really sorry your order was running late, we have experienced delays due to Royal Mail and the Xmas rush. Really sorry for the inconvenience.

Posted 2 years ago

“I like Love Layla, I've ordered off them a few times, but it's reluctantly tbh, the stuff is expensive! The cards are literally a bit if cardboard and you can now get those kinds of cards anywhere for cheaper. Apart from price, helpful service and I have only had a problem with delivery once which was provably royal mails fault.”

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Posted 2 years ago

Thanks for your honest review - although I'm afraid we aren't the cheapest, we do pack a lot of good quality into our products and service. We are only a small family run business and do try to keep costs as low as possible and competitive, but sadly with Royal Mails costs and suppliers prices ever creeping up, it's hard to maintain the quality and low pricing. Thanks for your orders.

Posted 2 years ago

“Love the products from this company however one of my items was missing & I’ve not received contact about my enquiry over this”

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Posted 2 years ago

Hi Donna, sorry your item was missed - we are looking into this for you. I think your email was missed accidentally and will be responded to shortly with a solution. Apologies, thanks for your order and review.

Posted 2 years ago

“We made use of your 'write something on the envelope'. however, when the card arrived, there was no message on the envelope?”

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Posted 2 years ago

Thanks for your order and support - although our message on the envelope is for the postal envelope, this should have been printed underneath the address details.

Posted 2 years ago

“Took to long to arrive, and not even personalized”

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Posted 2 years ago

Thanks for your order, although we have taken a look at your order and the personalised section wasn't completed on the card. Although we do send with Royal Mail and expect them to deliver First Class, they are known to sadly let us down. We are always happy to rectify any issues via email hello@lovelayladesigns.co.uk

Posted 2 years ago

“My card didnt arrive which was a disappointment. A new card was sent however it was then late to give for a birthday.”

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Posted 2 years ago

Hi Susan, I'm really sorry your original order never arrived but I'm glad we were able to rescue it even if a little late! Thanks for your order!

Posted 2 years ago

“Very amusing cards !”

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Posted 2 years ago

Thanks so much - we appreciate it!

Posted 2 years ago

“Not too bad, ordered on Wednesday evening in the hope of getting the card in time for my anniversary on the Friday. It was stated they post first class so if it was posted Thursday it would have made it in time. Sadly the card didn't arrive until the following Tuesday, that didn't go down so well with my wife.”

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Posted 2 years ago

Hey Joe, thanks for your recent order. Although unfortunately we do post the following working day and first class, royal Mail is sadly out of our control. Really sorry they didn't deliver on time, although we appreciate the honest review. Thanks.

Posted 2 years ago

Love Layla Designs Ltd is rated 4.9 based on 1,445 reviews