Luckies of London Reviews

Name: Luckies of London
Rating: 4.39

4.4 Rating 219 Reviews

86 %

of reviewers recommend Luckies of London

4.4

Based on 219 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

07866426774

Email:

pete@luckies.co.uk

Location:

Units 25 The Tay Building, 2a Wrentham Avenue, London
NW10 3HA

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Luckies of London 1 star review on 9th March 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I sincerely appreciate Mrs. Zamora Lisette for her dependable support. She resolved my withdrawal issue promptly and ensured the entire process was smooth and stress-free.”

Helpful Report

Posted 1 month ago

“I ordered a scratch map for my niece as a Christmas present, whilst the item arrived in a timely manner it was damaged in several places. The substandard product was not suitable to given as a present for my niece. I have tried on several occasions via various platforms to contact luckies in order to resolve this issue with no response to date which is wholly unacceptable.”

Helpful Report

Posted 2 years ago

“I did not receive my delivery. I have contacted them via email and online contact form but they haven’t replied. I have tried to call the company but their number is no longer in use. It’s a scam don’t order from them.”

Helpful Report

Posted 2 years ago

“I ordered a map and received it but the package and the map were damaged. I messaged them straightaway but didn't hear anything. Trying to call them but the phone numbers are not working so don't know how to contact them.”

Helpful Report

Posted 2 years ago

“Grossly overpriced hanging system.”

Helpful Report

Posted 2 years ago

“I have tried to unsubscribe from their newsletter tens of times on both emails I have used in the past. I've contacted them using all email addresses given online and am being completely ignored. It's not difficult, is it. Unsubscribe me, I don't want to hear from you. Can't make that any clearer.”

Helpful Report

Posted 3 years ago

“Bought a scratch map as a gift, the foil isn't scratching off in a lot of areas and looks messy. Have emailed and messaged but with no replies. Very disappointed.”

Helpful Report

Posted 3 years ago

Hi there - we're sorry to hear you're not happy with your Scratch map. Please contact us on shop@luckies.co.uk, so we can resolve your issue. Thanks, Luckies.

Posted 3 years ago

“Customer service is really poor. Written several emails but never reply. Think twice before you order cus they never replied my message for returning or replacing my product👎👎👎👎👎 I will never make any orders again.”

Helpful Report

Posted 3 years ago

Hi - we are really sorry that the customer service you received was unsatisfactory. Please email us on shop@luckies.co.uk and we will do what we can to fix things for you. Thanks, Luckies.

Posted 3 years ago

“The map arrived damaged It doesn’t even show half the popular cities It was meant to be a gift, thank god I opened it to see if it’s ok to gift as it was my first time using the website!! Very frustrated . Avoid! I ended up purchasing a new one from Amazon for half the price and it was in immaculate condition. Tried to contact the customer services at LUCKIES but they never pick up the phone so I’m now left with a map I will not even use.”

Helpful Report

Posted 3 years ago

“The product itself was not in a great condition - it was intended as a birthday present so I couldn’t use it. I have also been chasing a refund for well over a week now and have found the customer service very unhelpful”

Helpful Report

Posted 3 years ago

Hello Gemma, Thank you for your review. This refund was issued and should be in your account now, we apologise for the delay we can only issue the refund once the item has been received in our warehouse. Please email us shop@luckies.co.uk if you have any further problems or questions. Thank you

Posted 3 years ago

“The magnetic holder didn’t hold the scratch map at the bottom at all, it just slid off. very disappointing”

Helpful Report

Posted 3 years ago

“Received item broken - emailed them numerous times but had no correspondence back - will not use them again”

Helpful Report

Posted 4 years ago

We are sorry that you have not received a response regarding the faulty product, we would love to get this order replaced/ refunded for you. Please can you forward your original email to Shop@luckies.co.uk We look forward to solving this issue for you. Luckies

Posted 4 years ago

“DPD messed up delivery so never got parcel. Spoke to Luckies who said they would help, but they never did. Total waste of time & money.”

Helpful Report

Posted 4 years ago

Hello Dan, We are really sorry that you have had an issue with your order, we have investigated this issue and responded back to you via email. We aim to get this resolved ASAP. We apologise again for the inconvenience.

Posted 4 years ago

“Unfortunately headphones X2 did ot appear for whatever reason, unable to comment further”

Helpful Report

Posted 4 years ago

“Purchased an item as a Christmas present, supposedly delivered by PDP. instead got delivered to a totally different address, not a clue where. contacted DPD to complain, no reply. I then contacted Luckies of London to advise them on the situation, again no reply. So not a good review as I am out of pocket and have no present to show for it.!”

Helpful Report

Posted 4 years ago

“The map I purchased came crinkled”

Helpful Report

Posted 4 years ago

Hi Millie Sorry to hear that your map arrived damaged. Please contact us on shop@luckies.co.uk and we will make sure a replacement map is sent out ASAP. Thanks

Posted 4 years ago

“Have not received my order yet”

Helpful Report

Posted 5 years ago

“My iPhone magnifier was broken when I received it. I have also not received another item that I paid for. It was on the invoice, but not in the box.”

Helpful Report

Posted 5 years ago

Hi Joseph. Apologies for the problem with your order. It is very rare that items arrive damaged and this is wholly unacceptable. Please email us on shop@luckies.co.uk and we can discuss the best way to resolve the issue. Thanks.

Posted 5 years ago

“This website is no good. I ordered 11th of December with hope that I could get the items before Christmas. Now it is 23th of December and the only thing that has happened is a withdrawal of my money from my credit card. No shipping confirmation and not a word of any delays. I am going to ask for a refund and had to get the Christmas presents from other places. Hope they at least answer my refund request even if they have not answered any of my enquiries regarding the order I have placed.”

Helpful Report

Posted 5 years ago

Hi - Apologies for the delay in receiving your order. We quote a delivey time of 1-2 weeks to Norway. Unfortunately it looks like this wil be closer to two weeks. There are also some delays with postal services due to the effects of COVID. Please email us shop@luckies.co.uk and we will be able to look into tracking information and see how we can resolve the issue for you. Thanks.

Posted 5 years ago

“I’d love to comment on your products. Sadly I can’t. Because you use DPD as a delivery service, instead of the Royal Mail, I have waited in twice only for them to fail to deliver. Never ordering from you again”

Helpful Report

Posted 5 years ago

Hi - very sorry to hear you've had problems with the delivery of your order. We switched to DPD for UK deliveries a while back due to ongoing issues with Royal Mail, and have found DPD to be more reliable on the whole. Please email shop@luckies.co.uk with your order details and we will contact DPD to find out what has happened. Thank you, and apologies once again.

Posted 5 years ago

Luckies of London is rated 4.4 based on 219 reviews