“Home Insurance with LV for over 10 years. Have never made a claim. This year's renewal quote increased from £418.68 to £789.44. Found similar insurance at £350 (this is less than LV for last year). LV reasons for huge increase not justified, other insurers have held premiums with modest increases. Perhaps TV advertising is the culprit?”
“Auto renewal increase of almost 50% despite only ever using LV to insure my car.
Called and was offered only 20 pound discount. Poor girl on the call, explained that they had all been advised that they couldn't do anything by bosses.
Managed to get new quote with Aviva with extras for 100pound less than last years insurance. LV gonna lose a lot of loyal customers.”
“If there is no loyalty after you have been with a company for years specially no claims been made it's time too move elsewhere look for a better deal cheaper which is the case for me 😜.”
“Had motor insurance last year with LV and had been with them for 4 years but their renewal price had almost doubled. Very disappointed and went to a different provider as they were still expensive but £150 cheaper.”
“My car insurance went up £230 on an email which auto renewed it.
I called to ask why, given the ridiculous low mileage, no claims, no new penalty points, 7 years ncb. The member of staff told me it was company policy to not disclose the reason for the increase. Nor did they want to discuss my renewal. Really, well, that's very helpful by LV. Take it...or leave it.
Which is exactly what I have done.
What appalling client service. They would now like to talk to me....really....”
“I was client for so long without no accidents or claims but my policy went up, and even after i try to ask for a reduction still not cheaper than Rac insurance”
“I dealt with LV= through my insurance broker, A-Plan of Salisbury. Owing to recent storms my 10x6 wooden greenhouse was ripped from it's foundations a deposited about my garden. I contacted my broker, who in turn contacted LV=. Within 5 working days I received a cheque settlement. Might I say, I was extremely impressed with their professionalism and speedy response, and would wholeheartedly recommend them as far and beyond, as insurance companies go.”
“WHOLLY UNSCRUPULOUS - OFFERED 10% OFF CAR INSURANCE QUOTE IF I BOUGHT THEIR HOME INSURANCE BUT IT WAS NOT OFFERED SO I CANCELLED THE HOME INSURANCE AND INSURED THE CAR WITH ANOTHER COMPANY - ALL AT NO LOSS TO ME AND NO GAIN TO THEM
THIS SORT OF TRADING PUTS LV IN THE SCUM DEPT”
