“TERRIBLE!
Just cancelled my policy. My policy documents arrived open. This is obviously a huge red flag as it contains all my personal data and lists items I have taken extra cover out on. The lady on the phone (Kelly/Kerry) was so unhelpful and unempathepic.
There was no attempt to reassure me or make my account secure.”
“HOME INSURANCE.
We can't take you to your policy page at the moment.
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This has been on their website for weeks. Prepare for LONG waits on phone calls. Go somewhere else.”
“Am about to change my home insurance to this provider like their ease of the website they have the cover I am looking for and at a price which i can afford my last provider upped my premium from £14 to£22 month alt when you have just state pension !! And they have a human at the end of the telephone which is essential for me as I am elderly and wee bit technically challenged ( tec speak for a dinosaur) … joking aside I found getting quotes easy and confident that I can relay on a well established provider to have my insurance covered I am sure they will rate as 5 star.”
“Excellent Home & Contents insurance with MBNA, So good I’ve renewed for a second year. Couple of Queries and the staff were very helpful. Fantastic price and the renewal was more than competitive with other providers.”
