“TERRIBLE!
Just cancelled my policy. My policy documents arrived open. This is obviously a huge red flag as it contains all my personal data and lists items I have taken extra cover out on. The lady on the phone (Kelly/Kerry) was so unhelpful and unempathepic.
There was no attempt to reassure me or make my account secure.”
“HOME INSURANCE.
We can't take you to your policy page at the moment.
We're having a technical issue, but we're working hard to sort this out. Please try again in a few minutes.
This has been on their website for weeks. Prepare for LONG waits on phone calls. Go somewhere else.”
