“Not a very good vet. They were unable to diagnose a fractured spine in a cat, performing an unnecessary, expensive, COVID test instead when they should have referred us to an expert. The cat had paralysis. Timely intervention could have saved his life.”
“I called the vets on behalf of my dad as he called me up advising that our dog was screaming in a lot of pain. She has not been herself for a while due to our other dog dying but had not been in pain. My dad called me this morning distressed as she had started screaming and yelping in pain. My sister called the vets to ask about putting her down who advised that they could not fit us in until the next day. I did call the vets back to see if there was anything we could do or if there was any other practices they could suggest. The receptionist put me onto the vet, who has been our vet for over 30 years. He was quite short to me on the phone, then when I explained that she wasn't herself for 2 weeks he started to talk over me and say that it wasn't an emergency for him to see her as she's been in pain for 2 weeks and we've left it this late to get in touch. I tried to ask him to let me finish as I never said she was in pain for 2 weeks, only that she hasn't been herself. He would not let me finish and when I told him that he was being very rude to me, he started to scream at me down the phone how it was my fault that she was in pain, because we'd left it too long. I told him this was a horrendous way to speak to someone but he continued to scream at me. Not shout, scream at me. I kept trying to explain that the pain only started last night but he kept screaming that she's been like it it 2 weeks so we should have called up sooner. I also said I didn't want to inconvenience anyone and also wanted to know if they could recommend anyone else for us to go to and he said I can call around if I want. He agreed we could bring her in at 11am. I am completely shocked that at such an upsetting time I have been spoken to like this. He has never spoken to any of my members of family like this so this was completely out of the blue and an absolutely shock. My sister has now taken our dog to the vet, and nothing was said about the conversation that was had, no apologies, and barely any talking.”
“My dog had to go innfor a mri scan on the spine i was extremely worries the service i recieved was second to none staff and the vet was very considerate of my worries and put myself at ease. Great practice from all”
