myBrainCo. Reviews

Name: myBrainCo.
Address: 150 Coburns Road, Melton, Victoria
Rating: 4.78

4.8 Rating 2,009 Reviews

96 %

of reviewers recommend myBrainCo.

4.8

Based on 2,009 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	4.9 out of 5

myBrainCo. 5 star review on 24th February 2025

Colin Macdonald

myBrainCo. 5 star review on 13th January 2025

Maurice Mathey

myBrainCo. 5 star review on 7th January 2025

Marcia Hynes

myBrainCo. 5 star review on 4th January 2025

Bec Ting

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Make it extremely hard to get your refund. I dont need a counselor ( another salesman) to guide me. Im 46. Work out 4 -5 days a week religiously. Have take. Supplements for over 20 years. I know what works for me and what doesnt. This doesnt.”

Helpful Report

Posted 2 weeks ago

Hello Joseph, Thank you for taking the time to share your feedback and leave a review of our company. We truly value every opportunity to hear from our customers. I’ve reviewed your correspondence with our team, and it appears that all communication has taken place today. With that in mind, it may be a bit early to conclude that obtaining a refund is “extremely hard,” as we haven’t yet had the opportunity to respond and assist you properly. Please know that we are here to help and are committed to resolving any concerns you may have as promptly and smoothly as possible. Sonja - Naturopath

Posted 2 weeks ago

“Do not buy, taste bad and no improvement”

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Posted 2 weeks ago

Hello Dan, Thank you for sharing your experience with us. While Gut Repair may not have provided the results you were hoping for just yet, it has supported nearly 3,000 customers on their journey to better digestive health. We understand that everyone’s healing process is unique, and we're here to support you every step of the way. It's important to keep in mind that meaningful improvements often take time, and we typically recommend using Gut Repair consistently for at least three months to allow your body the best opportunity to respond. We also understand that taste can sometimes be a challenge, and we’d be happy to offer tips on how to make it more enjoyable. Your wellbeing matters to us, and we’re committed to helping you get the most out of your journey toward better health. Sonja - Naturopath

Posted 2 weeks ago

“What service?”

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Posted 1 month ago

“Multiple issues getting the product”

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Posted 2 months ago

Hello Larry, we are sorry to hear about your experience with receiving your order. Unfortunately, when the parcel is out for delivery, the delivery timeframe is out of our hands. I believe our Customer Service had discussions with you about alternative shipping options and we are hopeful this will eliminate any delivery issues in the future. Sonja - Naturopath

Posted 2 months ago

“Took a week to receive in W.A”

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Posted 3 months ago

Hello Tony, thank you for taking the time to review. Sadly, as we are located in Melbourne, the delivery timeframe for the Westcoast with Australia Post is a little longer. We understand our customers' frustration and are looking at options to reduce this timeframe in the future. Sonja - Naturopath

Posted 3 months ago

“is anyone happy with your service?”

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Posted 4 months ago

Hello Emily, I'm sorry to hear that you were not satisfied with our service. I believe I answered all your queries via email. I also had Ed, our CEO, call you regarding some ingredient queries, but you declined to speak with him. I'm not sure what else we could have done to support you with your queries. If you are open to providing this information, I'd love to hear more about your expectations of Nootropic Greens. We wish you well in your wellbeing journey. Sonja - Naturopath

Posted 4 months ago

“Love the product, but I have a subscription, and have been told (for the last 2 months) that nootropic greens was "unavailable" with no contact from your company of how and when this would be fixed. Great way to lose a customer”

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Posted 6 months ago

Hello Christopher, we are so sorry to hear about an issue with your subscription. We were not aware of this, as it was a technical glitch that sadly wasn't reported. Management has resolved this issue now, and your Nootropic Greens are on their way. Again we do apologise for the inconvenience this has caused you. Sonja - Naturopath

Posted 6 months ago

“They couldn’t help refund me the product I couldn’t consume.”

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Posted 8 months ago

Hi Jemma, This is incorrect. I don't believe we've received a refund request from you. We have a 45-day money-back guarantee on all first-time purchases. I believe you are eligible. We’re not interested in wasting customers' money but rather in helping them think and feel their best.

Posted 8 months ago

“They sent their garbage products well and without delay.”

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Posted 8 months ago

“No idea if the products are good or bad because you fulfillment process was so bad I recommend you sell thru amazon who has this filled out with all your products”

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Posted 9 months ago

“I never received the product”

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Posted 10 months ago

Hello Angel, We are so sorry to hear this. Our last correspondence with you was on 29/05/2024, and it was to advise you that Australia Post attempted to deliver the parcel; however, it was unable to do so and returned it to your local Post Office. From there, we assumed that you had reached out to your Post Office for collection, as we hadn't heard from you following that last email. Again we deeply apologise for the misunderstanding and we are arranging a refund for your purchase today. ~ The myBrainCo. Team.

Posted 10 months ago

“Service was great product was delivered quickly”

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Posted 11 months ago

“Service was excellent my order was delivered as estimated.”

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Posted 1 year ago

“Inefective products.”

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Posted 1 year ago

“It doesn't work for me”

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Posted 1 year ago

“Yesterday I placed a new Order but somehow accidentally Ordered the default Vanilla instead of Chocolate. I immediately sent a message through your website plus an email. Co-incidentally I received a reply 4 minutes AFTER receiving your "Order despatched" email, saying sorry your Order has been despatched. Your internal communication system isn't up to scratch. NOT GOOD ENOUGH Scott! - I don't want the Vanilla.”

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Posted 1 year ago

“Didn't help me with my insomniac”

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Posted 1 year ago

“Nil change in focus nor any change in general. Highly disappointed. Packaging is lovely but I feel the expensive cost was for that more than the actual products.”

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Posted 1 year ago

“Good service but product wasn't good at all.”

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Posted 1 year ago

myBrainCo. is rated 4.8 based on 2,009 reviews