“Fighting for 3yrs to get my bungalow fit for purpose... ok now something is actually being sorted.... meant to be having new window's door's, kitchen and bathroom done soon..... I've had to pay out £1100 for a patio door on my porchy bit, to try and keep warm..... 🙃.... but fingers crossed.... watch this space .”
“Dreadful housing association. Presently fighting a ‘section 20’ demand for £27,000. I bought my flat 2.5 year ago. 4 months after moving in the section 20 demand was made. They lied on the conveyancing documents saying no major works planned. They lie, they procrastinate, they are an utterly useless, horrible company. I so wish I had never bought this flat.”
“Grossly overcharging service charges. Will not remove charges that aren’t needed anymore. Will not repair anything until you raise formal complaints. Send threatening letters out to tenants with absolutely no evidence and lying stating that someone reported something that didn’t happen and the “someone” doesn’t exist, it’s just clarions way of bullying tenants. They’re awful, AVOID this company at all costs”
“I have complaint,rather than get on all they try to do is say they will help or its gone to clarion response,the complaints about the whole lot.ive not had any contact for weeks other than a thank you email.total sham.”
“Worst housing association every.
They should not be able to run these properties or manage them .it’s wrong!!
Apparently they own a lot of homes some one should look in to this as they are one of the worst housing.
When you try to speak to manager they would not let you through.”
“Absolute ZERO stars. After being in a property for 8 years only to discover this year feb 2021 that I had been over charged rent by 10 thousand pound !! After crying for years at the amount of rent they wanted, eviction notice and court that was the outcome ! Mould, kitchen falling down, 3 children in one box room, leaks in toilet bath and downstairs kitchen the list is endless!”
“Clarion repairs dept is a mess. First Responce team waste time and delays the repairs.
Some of the Repair contractors are useless and are not up to the job.
I am currently paying for commonual space fire alarm and lights which was done without my knowledge and consent.
Customer service and housing reps should give their surname and be accountable.
I never received compensation that was owned to me by Clarion for a matter that too a year to resolve.”
“Worker turns up 8am,looks through window at me looking at him,drives off,I get text,450pm,won't be coming today,next attempt,all booked in over phone with lovely lady,bloke comes around on date and time aranged,"I've come to book your job in",didn't,just lied and went off...this is to move extractor fan,vents into porch,causing black mold,I'm allergic to it... clarion are no good,sorry,good at screwing things up.”
“The worst mistake in my life was when I signed up with clarion,a living hell,was never made aware that communal lights and fire alarm systems were wired to my flat,and I'm being forced to pay the bills , clarion pay me 30pence a day for all this that's on 24 hours a day,in my TENNANCY AGREEMENT it states clearly I shall be incharge of all bills inside my flat,not outside none of the other residents have this burden,and they refuse to remove the wires and have been under paying me,they just violate me, second I've had this mould damp and brown stuff raining down the walls,I have been given a inhaler as I have developed breathing problems they make appointments but don't keep them,, anyone thinking of signing with clarion,read the reviews avoid them like the plague,I came from domestic violence to this place I thought I'd be happy and free,Im living in hell,I don't no who is worse my violent partner who abused me or clarion who are abusing me,as it's an abuse to violate TENNANT'S and Thier rights,I should have just stayed with my ex partner,!”
“The service is appalling to say the least. Started a complaint before Christmas and still not got anywhere just excuses. I’ve been with them for 3 years and now I just want to move out and hand them their keys back. It’s been a depressing 3 years”
“Rent gone up by £76.95 a month, contacted by phone they said someone will call(NOT) then did a webchat with adviser, they said they will put urgent contact on and they will phone me (NOT) then put on trustpilot bad review got call to ask why so i explained , she said will call back from rent dept and try to help put urgent (AGAIN NO CALL) so have posted on every place i can think off to get them to call and help, we are both in our mid 60s partner is pensioner and having to work to keep me as im in bad health and had to give up work in oct2020, we cant afford that amount of rent rise, and just fed up of being IGNORED ! WHY NO COMMUNICATION, WE DESERVE THAT AT LEAST!”
“the worst housing association , we have mould in every room and now has got into the wood flooring ,shoes ruined clothes thrown away , the windows are all perished, All reported 21 months ago we have workmen come round regularly and repeat the same , my husband has a terminal illness the mould is getting in to his lungs , Macmillan have even phoned, how much longer before you do the work ,you do get the worst housing association trophy absolutely useless”
“I have been chasing Clarion for 1 month and 2 weeks to get my electric vehicle (EV) charger of my parking lot working. I called Clarion Repairs 10 times so far and emailed them as well referring the Repair ticket reference...but I haven't received any solution or call. I am getting the same reponse over and over saying: the electric/mechanical team should reach out to me in the next 48hours. I haven't received any call.
The EV charger wasn't decommisioned correctly in the first place - I asked Clarion to confirm that the EV charger was operating fine last April-2020, and they replied saying that the EV charger was working fine. So, 1 month ago, I bought an electric vehicle and when I tried to pug it in to charge the vehicle - the charger was not working. Clarion knows about this situation but no one is doing anything about it.”
“They allowed drug dealing pair(loads of evedance as to the abusive ways)to exchange with a court order against them.where are your rules now...then try to lie to cover there lies.sham of a housings company that's grown to quick and employs persons who know very little about any aspect of housing laws, choosing to abuse and lie to make a wage.staff are beyond there cababilitys.over 40 FB messages,2 replyd,phone call centra l office,total waste of time,no call back.head in sand approach and moving persons around when there lies get exposed is there ways.”
“ATROCIOUS! ZERO STARS! How can this Company be allowed to operate. They lie, overcharge, steal and sell properties where lives are at risk!! On top of that they have the worst customer service ever who refuse to give out their real name.
The properties are poorly maintained. You get hit with extortionate charges and when you want to query the charges they ignore your emails and say they 'cannot find you on the system'. Disgraceful.
There are literally thousands of very serious and very disturbing complaints and concerns about this organisation. They are being taken to court by 18 tenants who each paid £3000 a year in service charges. Clarion allowed their estate to run down then hit them with a £35,000 section 20 repair charge. When the tenants said they couldn't afford to pay Clarion said they would take a percentage of their property! What a bunch of crooks.
Urgent reform is needed in this organisation. People need to unite write to their MP. Organise a protest at Clarion Head Offices and call this corruption out.
Residents also need to collectively demand a thorough independent investigation into all charges and demand to have the over charged payments paid back.
Contact the Clarion Tenants complaints group.
Call these pirates out
Worst company ever!!”
“Clarion refuse to carry out a repair to an electrical fitting inside my property just because it is connected to an outside light. I have requested that a repair be carried out to confirm that there is no fire hazard, yet they continue to refuse to attend the property. I will be reporting this breach of H&S to the relevant authorities because if the property was to burn down then they would be the first to point the finger of blame at me had I not reported this issue. I am not disputing that they are responsible for the outside light and I never have, what I am asking for is that they carry out their LEGAL obligation to repair electrical fittings INSIDE the property.
I have requested for a manager to contact me on various occasions and guess what, nobody has bothered.
The staff that I have had the unfortunate experience of dealing with inside the call centre are equally as ignorant and often threaten to end the call even if you are being polite. I will not name and shame them but they know who they are.
Reading other reviews on this website just goes to show the absolute disgrace that this company actually is! They are happy to take everyone's rent but when it comes to actually doing their jobs then they don't want to know.
I would seriously suggest some staff training on customer relations and how to deal with people's requests correctly because at the moment this does not exist.
Hopefully someone from Clarion's management team will have the decency to contact me to discuss this ongoing problem but I won't hold my breath, it seems that they would rather just get the call centre staff to do their dirty work for them.”
