“Rumours are that Clarion are in administration and looking for a buyer, is this true?
The best thing that could happen is for this Company to be shut down?”
“The worst organisation I have ever had the displeasure to contact. The lack of administration or action by any department is on criminal levels. They are have no problem referring you to the housing ombudsman knowing that they have over a six month wait to get justice, which is probably down to the amount of work put their way by clarion”
“I cannot believe the state of a block of flats it Coulsdon South that are about six years old so relatively new, They must have been built in a swamp as there’s so much damp internally it’s unreal. My poor daughter and grandchildren are living there and the place is riddled with black mould. Today work was to be started on the rotten and damp kitchen but nobody showed up. It’s disgraceful that tenants paying nearly £1,000 per month have to live in such poorly built accommodation. The lady next door to my daughters ceiling plaster came off and this exposed a really wet rotten wood and mould growing on it holding the joists up. Something is really wrong with the fabric of the building to have damp internally like this, but no one cares.
In my daughter’s bathroom they couldn’t fix the damp because it was so damp so they left a dehumidifier that cost a fortune to run that was over a month ago. Inside internal cupboards there’s mould on pipes too on the walls and ceiling’s. There appear to be so many leaks.
For months they erected scaffolding but no one ever came to climb up it or do anything. The place has the windows open and residents are cleaning the black mould away all of the time to prevent themselves and their children being harmed. It’s so dangerous to live with black mould.
Privatised housing association company’s are ripping residents off and failing in their duty to provide safe and affordable homes. What’s happened to this Country to have such poor standards for people. How can anyone thrive living in such damp overcrowded places. There’s definitely a building fault windows wouldn’t close on the landings due to movement they had to be replaced. She needs to take this to her MP with the other residents too. Shocking company tgey should be ashamed,”
“Clarion Housing has to be the very worst Housing Association in the UK today. Also they claim to be the largest and they probably are but they also have the worst call centre of staff. And the very worst operatives that carry out maintenance and essential works. I also have my doubts as to whether any of there staff are even qualified to carry out there work. Because for the most part they use these unqualified multi trades people that would not know one end of a screw driver from another. Also I have been waiting months for a replacement toilet and new cistern. After one of there multi trades workmen broke my original rather than repairing it. So I reported it to Clarion over 18 months ago and I am still waiting for it to be replaced. If there was ever a bunch of cowboys and rouge workmen my guess is they all work for Clarion. Personally I would not recommend this housing association to my worst enemy. There useless through and through.”
“No help at all with contaminated neighbouring garden. I have a baby and all I needed was the neighbouring garden being delt with. 10 months later and nothing happened, after 4 requests for help. 6 foot brambles and evidence of rats living in the garden next door and nothing is done.
I have an 8 foot tree growing up towards my back window also coming from the below garden. This home could have been given to someone who really would like a garden with a home.”
“I’ve had repair issues for the past 4years, nothing ever gets done so reported to my local newspaper, that got clarion housing attention, I just got insulted by them saying you need permission to decorate your house etc, my reply was I have living standards I refuse to live in a slum that I pay hard earned wages for, any they pulled their thumb out and agree to replace guttering and lintel above kitchen window!! Obviously didn’t like the bad publicity.”
“Clarion housing and all its staff that I have had the misfortune to deal with are the most incompetent bunch of imbeciles imaginable. They couldn't give a fluff about their tennants, absolutely disgusting organisation and definitely not fit for purpose.”
“The worst company ever, I was with affinity before this and they were bad, but nowhere near as bad as Clarion. They never answer the phones, when they do, the people never know anything just give you scripted responses, they always say they will pass to the manager but will never give you a name or direct line. They send out people for routine repairs who come and take photos and then you spend another 3 months chasing about when they will ever do the basic repair, i know some of these could be done by my local handyman but I pay a lot of rent so they could at least keep the house in a fit state”
“Always know when your dealing with an uncaring inept organisation,first thing they ask you for is a payment of rent,not what your problem is,even stopped us having a xmas tree in the entrance lobby,no trolleys provided for elderly to carry shopping to their flats,uncaring,unprofessional,dont want your complaints just your money,councils who pay housing benefit are getting ripped off big time.”
“Never known a housing association like it
Disgusting customer service
Quick enough to take your money but not to help with anything regarding the property!!
Last February booked in a repair still waiting for the repair a year and half later !! You will receive a phone call in 48 hours from the 10th person that has said that in the last year and half we will to get u back book in!! Management company is a shambles never reply to there staff emails well that what staff make out but who knows because you can never can talk to anyone apart from the someone that clueless 😫”
“Minus 1000 stars. Most disgusting and allegedly mismanaging misrepresenting corrupt company working in cahoots with equally disgusting local authority. They will kill people if not already. Only interested in money and.the board getting ridiculous sums of.money. The whole operation needs closure. They should all be exposed. Staff managers are disgusting equally. CEO needs sacking now. Clarion a huge accident. You complain they purposely fail. They make complainant the problem. Their accounting and complaints handling appalling. Beware they will do everything to tick boxes for legal reasons but make sure you suffer if you complain or have issues. SHUT DOWN CLARION HOUSING GROUP. MONEY INVESTORS NOT CHARITABLE AS THEY CLAIM.”
“This housing association is a disgrace but the councils use companys like this to divert there responsibilities be ashamed the affordable rent scheme is a scam it just turns over the housing register as many get evicted quickly with no contempt to the needed it's a legal & disgraceful use of there powers that the council allow them to use .”
“Having watched the Clarion online event last night which spoke so eloquently about great customer satisfaction results, I have to wonder where Clarion are getting their raw data. It's certainly not from Trustpilot reviews or any of the online fora for Clarion tenants and leaseholders.
I reported rising damp in the cellar which is causing mould to grow up through the front hall; there is also a hole in the outside wall which allows water in if we have heavy rain.
I finally got a surveyor out following my last Trustpilot review. He stated that the cellar needed to be tanked out. As an interim solution I was given an industrial dehumidifier. That machine was pulling out about a litre a day from the cellar. Then I noticed my electricity usage - I used a month's worth of electricity in a week. I can't afford to run it, I'm a pensioner.
Apart from the acknowlegement from Customer Services to say they have passed on my queries about progress, I have had no reply from anyone, certainly not from the Area Manager who my messages were passed to. I have put in a complaint. That has not been acknowledged.
This issue has been going on since February - well that's when they acknowledged it. In reality it has been going on for a couple of years. I'd get an operative arrive, agree that the cellar is soaking and then I'd hear nothing more.
They are a distant, hands-off landlord, completely unapproachable, and unable or unwilling to engage with their tenants. They will not do their duty without being called out in public.
I loved hearing about the surplus funds they have - what was it, £165 million? Try spending some of that on keeping your properties in a decent state of repair before you engage in further borrowing to build more shoddy, mould-ridden shanty towns.”
“This organisation is the worst I have ever dealt with. I made a roof repair request in 2019. There have subsequently been 25 phone calls, 20 emails and I have formally escalated this issue. They do NOTHING. I'm now going to contact a lawyer. Avoid this organisation at all costs.”
“Clarion really needs to stop hiring 'cowboy' contractors. They come around, take pictures of the job to be done and say they will return because they do not have the required parts but never return. If a tenant calls in and describes their issue then why on earth would the tradesman not have parts for routine repair? I personally think they are selling the parts as a side hustle and pretending they have done the job (hence the photo). That's why maintenance are inundated with call-outs...because nothing is really getting done!”
“I moved in to a Clarion property 3 years ago. Within a week of signing my tenancy agreement for £135 rent and service charges - they put them up to £153/week, with no letter or contact to inform me. I certainly did not sign anything to agree to this increase. They charged me this for about 9 months after reimbursting me for just 3 months worth of the increase in standing charge.
My rent has always been astonishingly larger than all the people on my floor with identical sized properties. They all pay roughly £80-100 a week and I pay £143/week now. How can they justify my rent being AT LEAST 50% HIGHER than my next door neighbour with a same sized flat??
I have complained endlessly about this and just get automated emails and some rubbish excuse that makes no sense whatsoever.. apparently I am being charged the same as the previous occupant because the charge is related to the property not the individual... but I share the same land as all my neighbours who pay way less, as did he!
Perhaps because he was ill and at the end of his life, Clarion thought they could charge whatever they liked.
Absolutely terrible behaviour from a so called "not for profit charitable foundation"”
