Network Webcams Reviews

Name: Network Webcams
Address: New Hall Lane, Hoylake, Wirral
Rating: 4.94

4.9 Rating 170 Reviews

98 %

of reviewers recommend Network Webcams

4.9

Based on 170 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Customer Service
Communication Channels	Email, Live Chat, Telephone

About Network Webcams:

Network Webcams is the UK’s leading specialist IP camera store, offering a wide range of network-based video and security products and accessories. Part of NW Security Group.

Visit Website

Phone:

0151 633 2111

Email:

tech@nwsecuritygroup.com

Location:

New Hall Lane,
Hoylake
Wirral
CH47 4BP

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I ordered an Axis M2036 camera together with an Axis pole mount bracket upon which to fix the camera. On receipt, I could not find two holes on the camera base to marry up with two corresponding holes on the mount bracket through which I could fix the mounting bolts. I called support and spoke to Ben who said that the mount bracket should support this camera. He would refer the issue to Axis and come back to me. He never did. Eventually I managed to fix the camera to the mount bracket using just one bolt with two further bolts holding the bottom lip of the camera in place but this is not an optimum solution.”

Helpful Report

“Very happy with my purchased product and information provided on website, but my order was delivered to the wrong address. Camera was left outside a neighbour's house (who was away at the time) and hence was received later than expected. Another (and sadly all too familiar) case of what was otherwise an very good purchasing experience being spolied by a lazy and/or incompetent courier !”

Helpful Report

Hi Roger, Firstly, please accept my apologies for courier-related difficulties. Unfortunately, although we try hard to ensure our couriers deliver accurately and on time, mistakes do happen which are ultimately out of our control. I do note that we did indeed send tracking details to your email address on 1st June at 0904. These details will also be available in your store account. Our team will be in touch separately regarding this. Best regards Kevin NW Security Group

“Not sure why you keep asking for a review when you haven't sent me the product yet!”

Helpful Report

Hi Selwyn, I'm sorry you've been sent the review requests early. Like most retailers, we automate sending these requests, so they go out on the same schedule for all customers. However, we send only one reminder and don't ask for product reviews, only fair and accurate reviews of our company and service delivery. If you don't want to receive these emails, let us know, and we'll stop them for you. We're here to help and happy to do so. Once you've received your item and concluded your transaction with us, we'd request that you update this review to reflect the service that you have received from both our sales team and, if you've had technical help from us, our technical support team. Kind regards NW Security Group | Network Webcams

Network Webcams is rated 4.9 based on 170 reviews