“I love OMNES. I have been shopping there since I stumbled upon their pop up in SoHo, London, last year. They’re sustainable, and COLORFUL, which as a queer person, I absolutely love. The materials hold up, and I get loads of compliments on the items I buy there.”
“Arrived totally screwed up. Unwaerable. I tried to contact them by WhatsApp as suggested but no response. So if you are reading this please check your WhatsApp & reply to me. Thanks.”
“Cardigan far too short....cropped style....not as it looks in the photos.
Also, there is apparently no Evri drop of on the Isle of Wight, so had to pay a further £3.75 to return via post office. Tried to arrange home collection but website didn't offer option.”
“Really disappointed- I ordered a dress 16/11/24 and it’s now 03/12/24 and I have still not received it! I have contacted OMNES through WhatsApp and email and have had no response! Please can someone get back to me urgently. My order no is 89998”
“I didn’t receive my parcel, the delivery team left it outside my back door, despite being in whilst they delivered it (they didn’t knock) when I went outside it wasn’t there. I have contacted the deliveres but I have heard nothing back”
“Absolutely terrible customer experience, wrong size sent and incredibly slow and unhelpful customer service. Such a shame as it has really put me off future orders. I still have not received a refund nearly 3 weeks later.”
