OneStream have a Customer Happiness Grade of F. Customers love their customer service but are unhappy with their delivery and returns process.
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In April, this increased to £52 — a combination of a RPI+7% price hike to £47 (outrageous in itself) and a hidden £5/month charge for a service called OneStream Assured, which we never knowingly agreed to.
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- Anonymous
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They never disclosed the original price of the service, only the discounted price, and when they increased prices in April, they went up by the original price, which they never disclosed making the price increase way too high.
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- Anonymous
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The slow speeds and unreliable service do not justify the price I am paying.
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- Ben
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Yet OneStream charged £6 per month for it, and required its return via recorded delivery (costing an additional £6.
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- Anonymous
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Keep things simple by sticking with OneStream, where you don’t have to worry about returns or deadlines.
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- Terri
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I spoke with Abhishek. D today with an issue about my bill. Abhishek. D was very pleasant and had an excellent customer service manner. I was going to be charged for making an early payment but this caused a problem with the direct debit. Abhishek. D Kindly issued me with a £20 credit and advised accordingly. A very positive call all round. Thank you Abhishek. D!
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- Steven B
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Yash in customer services was kind fast and professional when helping me out great customer service
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- Anonymous
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Jail responded quickly and answered my questions. Great customer service.
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- Anonymous
