“WARNING: DO NOT BUY if you want 2-panel shaker doors with the 60/40 split shown on Online Bedrooms front frame fitted wardrobe webpages (and be aware that the wardrobes may not be 'made to measure').
Having viewed the webpages for front frame fitted wardrobes where all the product photos showing 2-panel shaker doors had the mid-rail positioned to give a 60/40 split I went ahead and placed an order for a 6 door wardrobe. However, when the order arrived the doors had a 70/30 split. Not only does this split look aesthetically odd in itself (I have only ever come across panelled doors where the mid-rail provides a 60/40 split or thereabouts) but for the handles to be located at the correct height for an adult they would then be significantly above the mid-rail and make the doors look even more odd.
Both staff members who dealt with my complaint (the first one in customer services and the second one a senior member of the design team) confirmed that the mid-rail on the 2-panel shaker doors is fixed at a standard point to achieve an approximately 60/40 split as shown on the product photos though the exact proportions can vary slightly depending on the overall height of the doors ordered (Note: the bedroom in which the wardrobe is located has the standard room height of 2.4m) and they refused to replace them. However, having stated that the doors have a 60/40 split the design member also sent me a link to their specific webpage for 2-panel shaker doors and this stated that the doors have a 70/30 split! It is therefore clear that neither customer services nor the senior member of their design team were aware that the doors are actually supplied with a 70/30 split - not 60/40 - and that the website's product photos for front frame fitted wardrobes which showed all the 2-panel shaker doors having a 60/40 split are incorrect and misleading.
There were also other issues. As an experienced DIY'er who has carried out numerous flatpack kitchen and bedroom furniture installations over the years, I downloaded and read the assembly instructions prior to delivery and even queried with Online Bedrooms some of the assembly instructions for which I was thanked and was told that my comments would be taken on board and the instructions made clearer for future customers. The wardrobes are 'made to measure' but due to this being an old house with a sloping bedroom floor the 100mm bottom plinth needing packing underneath to get it level and I was advised by customer services that the supplied 150mm top plinth and 100mm bottom plinth decorative front panel could be swapped over so that the 150mm panel could be used and scribed to cover the bottom gap. However, after I did this and then installed the door frames I discovered that the 100mm plinth was insufficient to cover the gap between the frame and ceiling. Fortunately, the gaps which had to be covered by the two side scribe panels totalled just 55mm (this also rendered the supplied panel brackets useless) and as two 150mm side scribe panels had been supplied I was able to use just one of these to cover both side gaps and then use the spare 150mm panel as a top plinth to cover the gap between the frame and ceiling. Having supplied Online Bedrooms with detailed measurements and the wardrobes having being 'made to measure' 100mm side scribe panels would have been sufficient instead of the 150mm panels they actually supplied but it is fortunate that this did happen because it then enabled me to deal with the gaps to the floor and ceiling for which the supplied top and bottom panels were inadequate.
In summary: the Online Bedrooms website is misleading, the two staff who dealt with my complaint were completely unaware that it's two panel shaker doors are in fact 70/30 not 60/40 and despite the wardrobes being 'made to measure' the supplied parts may be inadequate for the job.
[Note: I tried but was unable to add photos of the 2-panel shaker doors shown on the website's front frame fitted wardrobes product photos, which all show a 60/40 split).”
“I am extremely disappointed with my experience with [Company Name]. My order (JC5) was delivered late, and even then, not all doors were delivered. The product itself has multiple serious issues:
Drawer runners are inconsistent in size.
Some shelves are loose while others are fixed, contrary to the approved drawings and my previous JC1 order.
Several cupboards have missing drill holes, incorrect depth, and carcass construction that does not match the approved design.
The after-sales service has been poor—issues raised have not been fully addressed, and the focus has only been on replacing doors rather than correcting the fundamental problems. Yet the sales team is quick to take orders and money, showing a stark contrast in responsiveness.”
“I ordered what was sold to me as a “bespoke, made-to-measure, perfect fit down to the last millimetre” wardrobe from Online Bedrooms. Unfortunately, the reality has been very different.
The wardrobes were supplied with oversized filler panels which I was expected to cut down myself. This was never made clear at the point of sale. In fact, the only cutting discussed in my initial call was in relation to length, not width. A reasonable customer buying a “made-to-measure perfect fit” product would not expect to have to trim panels themselves to make it usable.
To achieve the fit advertised, I was forced to spend an additional £160 on a rail saw — something no customer should have to do after paying for a supposedly bespoke service.
When I raised this with the company, they acknowledged the wardrobes were supplied as per their drawings and refused to reimburse me for the extra cost. While technically correct, this does not reflect the way the product was marketed and sold to me.
At present, I cannot recommend Online Bedrooms to anyone expecting a truly made-to-measure service. The experience has been stressful, costly, and disappointing.
I would welcome contact from the company to resolve this fairly”
“This is by far the most unprofessional company I’ve ever had to deal with. It made our home refurbishment a lot more stressful than it should’ve been.
First of all, the quality of their wardrobes are terrible - there is a reason why it’s cheap. Everything about these wardrobes feel cheap - you’d get better quality wardrobes in IKEA.
They were late in delivering our wardrobe by weeks and when it finally arrived, the doors were missing. We complained and for weeks they couldn’t find our doors!! Several WEEKS later, the doors arrived but they were the WRONG DOORS!!
As many other reviews on here, they said they could only apologise. Their efforts in making things were fell short given the amount of stress, phone calls and emails.
They passed us to their operations manager who was incredible unprofessional on the phone to us and showed very little customer service skills.
I would never buy anything from them ever again - there are plenty of other wardrobe companies out there which will put customers first and not treat them like these guys do.”
“Amazing quality and amazing prices. I was a bit worried about how the fitting would go but my husband managed to get them fitted in a weekend. The video really helped, especially with the infills.
Would definitely use again and am already telling anyone who will listen that they need fitted wardrobes from Online Bedrooms.”
“The service from the designer was fantastic from start to finish. We felt that no question was too silly and although it took us a few weeks to come to a decision, Robin was extremely patient with us and very helpful. The delivery was quicker than expected, a little under 3 weeks but Kayleigh in the admin team was friendly, with good communication too and kept us in the loop.
Took us about 2 days to build all our furniture but it looks stunning, we're so happy with the end result, the quality and fit and finish of the wood, the fixtures is all just brilliant and simple instructions that were easy enough to follow especially if you're fairly DIY confident.
So pleased and will definitely recommend and come back for our spare bedroom in the new year!
Thanks to all.”
