“I am extremely disappointed with my experience with [Company Name]. My order (JC5) was delivered late, and even then, not all doors were delivered. The product itself has multiple serious issues:
Drawer runners are inconsistent in size.
Some shelves are loose while others are fixed, contrary to the approved drawings and my previous JC1 order.
Several cupboards have missing drill holes, incorrect depth, and carcass construction that does not match the approved design.
The after-sales service has been poor—issues raised have not been fully addressed, and the focus has only been on replacing doors rather than correcting the fundamental problems. Yet the sales team is quick to take orders and money, showing a stark contrast in responsiveness.”
“I ordered what was sold to me as a “bespoke, made-to-measure, perfect fit down to the last millimetre” wardrobe from Online Bedrooms. Unfortunately, the reality has been very different.
The wardrobes were supplied with oversized filler panels which I was expected to cut down myself. This was never made clear at the point of sale. In fact, the only cutting discussed in my initial call was in relation to length, not width. A reasonable customer buying a “made-to-measure perfect fit” product would not expect to have to trim panels themselves to make it usable.
To achieve the fit advertised, I was forced to spend an additional £160 on a rail saw — something no customer should have to do after paying for a supposedly bespoke service.
When I raised this with the company, they acknowledged the wardrobes were supplied as per their drawings and refused to reimburse me for the extra cost. While technically correct, this does not reflect the way the product was marketed and sold to me.
At present, I cannot recommend Online Bedrooms to anyone expecting a truly made-to-measure service. The experience has been stressful, costly, and disappointing.
I would welcome contact from the company to resolve this fairly”
“This is by far the most unprofessional company I’ve ever had to deal with. It made our home refurbishment a lot more stressful than it should’ve been.
First of all, the quality of their wardrobes are terrible - there is a reason why it’s cheap. Everything about these wardrobes feel cheap - you’d get better quality wardrobes in IKEA.
They were late in delivering our wardrobe by weeks and when it finally arrived, the doors were missing. We complained and for weeks they couldn’t find our doors!! Several WEEKS later, the doors arrived but they were the WRONG DOORS!!
As many other reviews on here, they said they could only apologise. Their efforts in making things were fell short given the amount of stress, phone calls and emails.
They passed us to their operations manager who was incredible unprofessional on the phone to us and showed very little customer service skills.
I would never buy anything from them ever again - there are plenty of other wardrobe companies out there which will put customers first and not treat them like these guys do.”
