Hi,
We’re truly sorry to hear that you’re disappointed with the quality of your purchase. At Paradox London, we take great pride in our products, and each pair of shoes undergoes two stages of quality checks to ensure they meet our high standards. We do not send out worn pairs of shoes.
If your shoes do not meet your expectations, please reach out to us via email at hello@paradoxlondon.com. We are committed to resolving this issue for you.
Thank you for bringing this to our attention.
Kind regards,
Paradox London.
“Disappointed I ordered ivory shoes for my wedding for them to turn up the colour white. Didn’t want to start exchanging and waiting more time so went elsewhere.”
Thank you for taking the time to leave us a review. We do apologise that on this occasion the shoes you ordered were not suitable. We always do our best to make sure each style is described to best represent the colour/features for the item. We will look in-to this and make sure the necessary updates are made.
If we can help with anything further, please do not hesitate to contact our wonderful customer care team at hello@paradoxlondon.com. We appreciate your feedback.
“The shoe itself was lovely and very pretty, however one shoe fell apart after 1 wear (on my wedding day) the bottom of the heel came off making them now unwearable without getting them repaired. They weren’t exactly cheap either, £85. Wouldn’t recommend or buy again.”
Hi Adrianne,
I'm really sorry to hear that there was an issue with your shoes. I have sent you an email, so we can hopefully sort this for you. Hira has been our best-selling shoe for more than 3 years and we've never had any issues with them. If you could respond to my email with some photos when you get a chance, that would be really helpful and we can look into this for you.
