“Came and collected my sisters dog quickly after booking, the driver treated her with kindness and respect on pickup. I received regular email updates throughout the process and customer service were polite and friendly when contacting them for any queries I had.”
“Excellent, caring service. Kept up to date throughout and when they brought my dog's ashes back home, it was lovely to find a beautiful candle enclosed. Can't recommend highly enough. Thank you so much”
“Procare went way beyond any expectations I had. Every aspect of their service was brilliant. Booking was easy, and the price was fair. Communication was superb and we were kept up to date throughout the process of pick up, cremation and return of ashes and pawprint picture (really good quality and l am so pleased we got one). Everything happened exactly when we were told they would and Procare took so much of the stress out of what was an intensely emotional time.”
“Really happy with the service that we received for our beloved pet that was a big part of our family it was easy to book a collection after he passed away at home unexpectedly they kept in touch every part of the service from collecting to bringing him back home highly recommended”
“Absolutely amazing daily emails Marcus who collected my Ernie showed so much compassion even when Ernie was ready to come home Marcus went above and beyond once again thank you once again”
“Our lovely dog Emma unfortunately passed away peacefully at home. By chance I found Procare Pet Cremations online and contacted them to help us. The service provided was second to none, the collection of Emma and the return of her ashes was dealt with professionally and with respect. I would certainly recommend Procare Pet Cremations.”
“Great service overall service. Only feedback is it was quite upsetting them placing our cat in a plastic bag in front of our daughter. We found this upsetting. Maybe they could bring a cardboard box? A plastic bag and zip tie was upsetting”
Dear Lorraine,
We truly appreciate your positive feedback and the 5-star review you've given us. It's reassuring to know that our services met your expectations and that you took the time to share your experience.
We understand that the sensitive nature of our services, especially involving a beloved pet, can elicit strong emotions. We value your input regarding the handling of your cat during the process. Our team uses specialised transport bags for deceased pets to ensure their safe and respectful transportation. These bags are designed to provide the necessary protection and dignity throughout the transportation journey.
While we are unable to use cardboard boxes due to their water-tight limitations, we are actively exploring alternatives that maintain the same level of care while addressing any concerns you've expressed. Your suggestion is important to us, and we're committed to finding ways to enhance the experience for our valued customers like you.
Thank you once again for your trust in us. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out.
Warm regards,
Customer Welfare Team.
“Absolutely brilliant service! At a time when you're heart broken it really made a difference using Procare. This service was amazing. From booking our Pearl's cremation to her being collected and returned to us, we were constantly updated.
She was well cared for by the lovely representative who came to collect her.
Thank you so much for your compassion, kindness and overall exemplary service at a very sad time for us.”
“Handled with dignity and very fast reliable service. Very caring and lovely box and candle, thank you again, will definitely recommend and use again.
Rest in peace my little Apollo xxx 🩷”
“your staffs and company are also very professional, kindness and polite. May I have a little opinion which is if we can attend the cremation ceremony will be prefect. Because we want to accompany our pets for their last trip, thanks for your great help🙏🙇”
“I’m really happy with the professional & caring service from Procare. The staff are lovely & understand your feelings, they are obviously animal lovers. I can’t rate them enough, I Will recommend Procare to anyone who may need this lovely company.”
