“Dealt with my little dog pooch so lovely.He passed away at home peacefully.collected him very respectfully and received him back as promised with little box , card and candle .thanks so much xx”
“Thank you so much for everything you have done for my kali, she's home now, your service is amazing I'd highly recommend yourselfs to everyone who is fur parents. Thanks again.”
“Highly recommended. At a very distressing time after the sudden death of our beautiful cat, we were treated with the upmost compassion. There was no pressure whatsoever to buy additional services. I purchased fur clippings and a 3D paw print. It was hand delivered in a beautiful gift bag along with her casket and we also received a free memorial candle. Thank you so much for your excellent service.”
Hello Michelle,
Thank you for taking the time to leave your feedback, we're thrilled that you're happy with the service provided.
Currently, the average cost of a dog cremation in the UK is a whopping £380 excluding collection. We on the other hand charge £179 including collection during office hours, cremation and the return of the beloved dog's ashes.
We do however completely understand that the death of a pet can be unexpected and it can often be a challenge to find the funds.
Thank you again for sharing your feedback, it will be passed on to our client relations team.
Yours Sincerely,
Hello Debbie,
Thank you so much for sharing such kind words. We will have our paperwork corrected and reissue Tye's Certificate of Cremation. We're very sorry about that!
Yours Sincerely,
Customer Welfare Team
“I can highly recommend the service Lewis was so kind & caring when he came to collect my dog Very professional and helped me with kind words & reassurance of the service & procedure that would be undertaken
The young lady who came with her ashes was also so kind & understanding of the loss that we feel when we loose our companion”
“Absolutely brilliant care ..had to cremate 2 pets in 4 weeks ,the staff were so kind was treated with loads of respect kind words and dignity..thankyou .”
“Thank you very much!! They have handled my kitty with love and care, I didn't know what happened to her but the man that came to collect had a good look for me and explained what seems to have happened. So that gave me a lot of peace as I was driving myself insane! When she was returned it was presented beautifully!! I'm very happy with everything!”
“Amazing service! Lovely staff who listen to you, even through the tears! 100% recommend to anyone looking to cremate a beloved pet! Such fast serivce too! Just amazing! Loved how he arrived back us, with a little certificate and a lovely candle to light for my furbaby each night! So thoughtful! Thank you!”
“I had to have my beloved 13 year old leopard gecko put to sleep on the 20th january due to an untreatable tumour. I rang procare pet cremations the next day and the lady on the phone was so nice and understanding. Leroy was picked up the same day and I knew from the gentleman who picked her up that she’ll be in good hands. I got her back today and I cried! The candle was something I wasn’t expecting! Thank you for looking after my baby and getting her back to me safely. Xx”
“I’m so happy with my tiny being home Procare have bein so lovely and caring towards the loss of my tiny I’d just like to say thank you and thank you so much I’m so glad my fur baby is back where she belongs x”
“I phoned you as my dog Leo had died peacefully at home the night before. I spoke to a lovely lady, I think her name was Liz, we had a chat and she advised me to go on your web sight to choose a container for the ashes. I phoned back and she took all the details. Liz made me feel very confident that I had chosen your establishment. Later that day a very nice couple came to pick him up and again they were excellent in the way they handled Leo and in explaining that Leo would be well looked after. Today Leo was delivered home by the same young lady who picked him up. The ashes are in a nice wooden box with his name on and it was presented beautifully and with a candle as well. I am so happy with the service you provided at this sad time and thank all involved very much!”
