“The service we received was impeccable throughout, each person we dealt with along the way had a lovely manner about them and really made us feel at ease, especially the man who collected our little beardie. I would absolutely recommend the service to anyone. We got our girl back today, at home were she belongs. Thank you all for everything.
P.s. The candle is a really lovely touch. Thanks again.”
“Excellent and professional service received throughout the sad loss of my cat Missy.
The knowledge that everything was taken care of in a dignified manner helped me tremendously at my time of grief.”
“From the first phone call to our beloved dogs ashes being returned the staff were always kind, caring and patient with me which made the process easier.”
“Really chuffed with the service provided by Procare! Polite customer service and the driver that came was lovely and caring. I’d highly recommend. Thank you. xx”
“I couldn't of asked for a better service . Thank you so much took alot of stress off me at such a hard time and received my ashes back in a lovely box and with a lovely candle and certificate . Was quick and comunicated all the time with me. All lovely genuine people . Would definatly recommend this service at such a hard time”
“I found procare searching for options for my boy Bo, as I knew her neared the end, I called them and they helped me completely as I was struggling knowing I was on borrowed time with him. The peace of mind given and how dignified they were from calls to collecting him when the time came. My boy was a a big lad but that didn't matter at all, as most pet cremations go off weight. I can not fault the guys here, and you made such a difficult time a little easier. You deserve more than 5 stars and i will recommend this service to anyone in that time of need. I can nit thank you guys enough. I got my boy home today, thank you”
“Losing our family pet so suddenly and so close to Christmas has been really hard on our family. Harry is the pup from my childhood and losing him felt like I lost a little brother!
Pro care pet cremations have been a rock for our family through this - From the very first phone call to Harry’s ashes arriving today!
I would like to thank the driver who picked our dog up on the day he died. He made the experience feel very personal, he stayed to chat with my dad for a short while which helped him more than we could put into words. He was apparently very genuine and caring, and there wasn’t a second where it felt like this was “just work” to him.
The team are great, they keep you informed of everything going on throughout the process.
Harry’s ashes arrived today and everything is perfect, better than we could have imagined. Everything is beautifully presented and the fact it was hand delivered by yourselves also meant a lot, because we know Harry was treated well throughout the process.
Thank you all so much! Harry is back home with us now where he belongs, and I’m so happy that we went with Procare for this.”
“I am relieved that I chose this company for such a very sad event in my life.
From the empathetic and sensitive person I spoke to on the phone to the respectful and knowledgeable guy who collected my little chihuahua, the service was impeccable.
The staff are exceptionally professional and I would highly recommend this company.
I am thankful that my little man's last journey was with them and I know that they took him to a very beautiful place.”
“Excellent service throughout. The only small flaw was I wasn't notified when Logan was cremation took place as the website states I would be.
Thank you for the utmost care and respect you showed Logan throughout.
I thought the candle in the bag along with thee box with his ashes, was a beautiful gesture.
Thank you all from Marilyn, Colin and our other GSD Neo Roberts”
Hello Marilyn,
Thank you for trusting us with Logan, we're thrilled that you were happy with the service provided!
If you'd like to know when Logan was cremated, please contact our customer care team on 0330 124 0996 selecting option 2, and we'd be happy to provide you with this information :-).
Yours Sincerely,
Customer Welfare Team.
“From answering the phone to the delivery of Freddie's ashes everyone showed so much care and compassion. The staff made a painful situation a lot easier to deal with.”
