Hi Jemma,
Thank you for your lovely feedback! We’re delighted to hear you’re pleased with the pillow and the service you received.
Happy sleeping! 😊
“My Box Pillows arrived super quick time, well Packed! Very comfortably and well made. Communication with Pillow World was excellent and I will be using them again!”
Thank you for your kind words, Stephen! We’re thrilled to hear that you’re happy with your Box Pillows and the service. We look forward to welcoming you back!
Happy sleeping! 😊
“Ordered on line very easy. Pillows arrived well packaged and on time given . As they are a present I can’t comment on anything else as I didn’t open the package”
Hi James,
Thank you for your review! We’re delighted to hear that your ordering process was smooth and that the pillows arrived on time and well packaged. We hope the recipient loves them!
Happy sleeping! 😊
“I was looking for a specific pillow on my visit to Pillow World but I was very impressed by how many pillows were stocked and how all the information you would need before choosing a pillow was broken down into useful sections such as sleep position, sleep issue, anti stress, filling etc etc, making it much easier to research and make your choice.”
Hi Lili,
Thank you for your thoughtful feedback! We’re so glad to hear that the information on our website helped you make your choice easier. It’s wonderful to know our wide range of pillows and detailed sections were helpful in your search.
Happy sleeping! 😊
Hi Doretta,
Thanks for your lovely feedback! I’m glad you found our site easy to navigate and enjoyed the prices and discounts. If you need anything else, feel free to reach out.
Happy sleeping! 😊🌙
Hi Laszlo,
Thanks for your feedback! I’m glad you found the website easy to use. If there’s anything else we can help with, don’t hesitate to reach out.
Happy sleeping! 😊
“Are these really Dunlopillo ? Not quite like any Dunlopillo pillows that I've bought before. I'm not sure these are made in this Country, as mine are. But then again you don't state that they are. They could be made in China for all I know. But Dunlopillo are a British brand, and are still made in this Country up in North Yorkshire. On opening the zipped plastic bag that they came in, and removing the pillows, there was a very unpleasant smell emitting from them. After leaving them out in the open for a week the smell is still there. I hope it will go eventually, no one wants a smelly pillow. My Dunlopillo's never smelt, and you can hand wash the laytex pillow by hand which is covered in a fixed cotton casing. These pillows have a cotton zipped pillow case covering that can be removed for washing, but not the actual laytex pillow. Also with my Dunlopillo pillows the laytex has smaller random holes, not set in rows as these clearly are. Not impressed, especially for what they cost.”
Hi Carol,
Thank you for sharing your concerns with us. We’re sorry to hear that you’re not fully satisfied with your pillows.
The Dunlopillo brand has expanded its range of products, and while we carry genuine Dunlopillo pillows, some may have different features or production methods compared to what you’re used to. This may include variations in the manufacturing location or design.
As for the smell, it’s not unusual for latex products to have a slight odor when first opened, but it should dissipate after a few days of airing. If the smell persists or is particularly strong, please let us know, and we’d be happy to assist further.
We understand the importance of being happy with your purchase, and we’re grateful for your feedback, which helps us improve.
Thanks for your feedback, Tim. We’re sorry to hear that the repeated code entry was frustrating for you. We’ll pass your comments along to the team so they can look into ways to improve the process and make your shopping experience even better in the future.
Happy sleeping 💤
