Thank you for your feedback, Michael.
We’re sorry the pillows didn’t meet your preference. Comfort can be very subjective, as everyone has unique needs and expectations when it comes to firmness and feel. We appreciate you giving them a try.
“I just literally googled best pillows for neck problems and yours seem to be the best for me, once I receive them and used them I will be happy to give a further review as pillows are so important for a good nights sleep”
Thank you, Catherine! We’re thrilled you found our pillows through your search. We hope they provide the comfort and support you’re looking for. Once you’ve had a chance to try them out, we’d love to hear your feedback. Wishing you restful nights ahead!
Thank you, Christine! We’re so glad to hear the website was easy to navigate. We hope you enjoy your order once it arrives—restful nights are on the way! 😊
“I desperately needed a firm pillow after months of not sleeping & trying to find a suitable pillow in various stores. I remembered I had a Dunlopillo latex pillow years ago after having whiplash & it was great. I hadn’t realised though that they are so hard to find now only online, then I came across Pillow World Wow !!!! I found a Hypnos latex pillow which sounded better than the Dunlopillo ( going off reviews) I ordered the med firm that said was the firmest. It arrived very quickly( on my birthday actually) and excitedly open it. It is inside a lovely bag with secure tag but I even inside the bag it was so soft & floppy. I was so disappointed. I didn’t even need to open it I knew it was just another description mistake. I emailed customer service to ask for help. A lady rang me back later on but unfortunately I couldn’t speak so she said she would phone back in an hour. 3 hrs later I rang her ! But was passed to 2 other depts after explaining the situation for the 3rd time. Then was told I could return the pillow but she couldn’t arrange a refund so she would ask the boss to ring back in 20 mins ( I never got another call back) I received an email telling me to return the pillow, I have with Royal Mail but I haven’t had confirmation yet that it has been received & at over £70 plus 2 lots of postage I could do with the refund. I will just carry on looking but not online, it is too much hassle. Carol Wheeler”
Hi Carol,
Thank you for your detailed feedback, and we’re really sorry to hear that your experience didn’t meet your expectations.
We understand how important it is to find the right pillow, especially when dealing with neck pain, and we sincerely apologise for the confusion regarding the firmness of the Hypnos pillow you ordered. We aim to make the shopping process as seamless as possible, and we regret that the follow-up service fell short in this instance.
Regarding the return process, we are currently looking into this and will make sure you receive confirmation of your return as soon as possible. We also appreciate your patience and understanding while we work to resolve this.
Your feedback is invaluable to us, and we’ll use it to improve both our product descriptions and customer service moving forward.
Happy sleeping,
The Pillow World Team
Hi Jennifer,
Thank you for your kind words! We’re so pleased to hear you’re happy with your products. If there’s anything else we can help with, feel free to reach out.
Happy sleeping,
The Pillow World Team
“These pillows are conducive to your sleep if you are trying to get back a regular pattern to it. Extremely firm I have used one with some softer pillows and this has resulted in my head being comfy. I am glad I invested in them! Pillow world very competent and want to thank them.”
Hi Jennifer,
Thank you so much for sharing your experience! We’re thrilled to hear that the pillows have helped you get back into a regular sleep pattern and that you’re enjoying the comfort they provide. We’re so glad you chose Pillow World, and we truly appreciate your kind words!
Happy sleeping, 😊💤
Hi there,
Thank you for your feedback! Your products are on their way and should be with you very soon. We hope you’ll be enjoying your new pillows in no time.
Happy sleeping, 😴
Thank you for your review, Jayne! We’re so happy to hear you found our website easy to navigate and the product information helpful. We hope your new purchase brings you restful nights ahead! 😊
Happy sleeping! 😴
“I found Pillowworld site as I was specifically looking for certain pillows. They exactly what I wanted and so ordered them straightaway. The order was easy to place and I am hoping everything about the delivery will be easy too.”
Thank you for your review, Shirley! We’re delighted to hear you found exactly what you were looking for and had an easy ordering experience. We hope your pillows bring you the perfect night’s sleep, and that the delivery is just as smooth! 😊
Happy sleeping! 😴🌙
Thank you for your kind review, Amoret! We’re so glad you found our website easy to use and that you enjoyed the wide selection of pillows. We hope you love your purchase! 😊
Happy sleeping! 😴🌙
“Pillow World had the product I was looking for at a competitive price. Having read reviews I was confident that I was buying from a reputable company. The process was smooth and the product delivered on time. My only complaint is the spam received after purchase, this is off-putting.”
So glad you found the product and the price you were after - we work very hard to make it easy for our customers and I'm glad everything went well. Regarding the email after delivery we do like to stay in touch with sleep tips and special offers but always include an unsubscribe link to stop all email communication if that is your preference. Many thanks and happy sleeping Zzz
