“The search and ordering processes were simple, intuitive and extremely easy to navigate.
Having only just ordered the pillows (less than 30 seconds after the order) I am unable to comment on the quality of the pillows themselves.”
Hi Peter, I'm really sorry its taken to long to get your Dunlopillo order out. These pillows have been hugely popular and we are awaiting stock back in the warehouse soon. Please be advised of our lead times online, we will get your order despatched as soon as possible :)
Hi Graham, your order was dispatched the day after you placed it :) I can see you have requested it was left in a safe space which it appears your DPD courier has done. Hope you are getting a fantastic nights sleep with your new pillows! :)
“Delivery issue: No address for the dilivery company. Have to ask why this would happen. One day delay. Thanks to the delivery diver who rang me to get the address. The pillows are as expected.”
Hi Joan, really sorry to hear your order was delayed. Looking into your order I can see that we only got a postcode as a delivery address. This might explain why it took a little longer to deliver and why the courier struggled to find you.
Hi Polly, our Lavender pillow is filled with lavender microcapsules that release a gentle aroma when in contact with friction. If you try plumping it, your pillow should begin to release its fragrance :)
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