Hi Brian, really sorry you struggled with the payment process. We take feedback seriously so we will take this onboard and look to see if there is anything we can do that would make this process easier.
Hi Peter, I'm really sorry its taken to long to get your Dunlopillo order out. These pillows have been hugely popular and we are awaiting stock back in the warehouse soon. Please be advised of our lead times online, we will get your order despatched as soon as possible :)
Hi, really sorry to hear you weren't happy with your pillow. We try and match everyone with their perfect pillow but comfort is subjective and sometimes it just isn't a perfect fit :(
Hi Peter, I'm really sorry its taken to long to get your Dunlopillo order out. These pillows have been hugely popular and we are awaiting stock back in the warehouse soon. Please be advised of our lead times online, we will get your order despatched as soon as possible :)
“The pillows seem good, not had them long but we both fine then comfortable..
Unfortunately the company use DPD for their deliveries, the driver didn't even attempt at all to deliver it my flat, they never do where I live, he just went straight to a post office for me to pick up..I realise this isn't the companies fault but unfortunately won't use them again, delivery charges can be expensive enough without them actually being delivered or even tried to.”
Hi Andrew, really happy to hear you are finding your pillows comfortable. As you say, DPD not delivering to where you live is out of our control and by the sounds of it something that happens quite a lot to your address. Really sorry to hear it was not a good delivery experience but glad you got your pillows in the end and are enjoying them :)
“Poor, order 2 weeks ago, nothing been sent no updates, site say delivery within 3 to 5 days. When contacting them all they say is we have 10 to 14 lead time. Very poor communication and for a lot of money and nothing to show”
Hi, we are really sorry to hear you were not happy with the delivery time of your pillows. We always aim to despatch within 2 working days however due to our competitive process sometimes we are out of stock like we were with your order. We pride ourselves on communicating with our customers ASAP but we understand sometimes this is not good enough.
